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Customer Satisfaction Rises for Personal Computers, Led by Desktops
Customer satisfaction inches up for the PC industry overall as laptops improve but desktops retain the ACSI lead.
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Widespread Satisfaction Declines Among U.S. and Foreign Carmakers
Driver satisfaction weakens for many automakers, both foreign and domestic, as 21 of 27 nameplates show ACSI declines.
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Customer Satisfaction Keeps Sliding in Second Quarter
Overall U.S. customer satisfaction retreats for a third consecutive quarter, pointing to continued uncertainty for the economy.
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Pinterest Leads Social Media; Facebook Slammed on Privacy
Pinterest maintains top position in social media while user satisfaction with Facebook plummets amid privacy controversies.
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Texas Roadhouse and Chick-fil-A Are Customer Satisfaction Leaders
Texas Roadhouse continues to earn top marks among full-service chains, while Chick-fil-A remains a fast food favorite.
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The Only National Cross-Industry Measure of Customer Satisfaction
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.
Read More »
Innovation Boosts ACSI for Appliances
Customers are happier with major household appliances as tech innovation helps one of the most stable industries in the ACSI.
ACSI HOUSEHOLD APPLIANCE & ELECTRONICS REPORT 2018-2019
Computer Software » Personal Computers »
Household Appliances » TVs and Video Players »
Blog Highlights: ACSI Matters
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Keeping it “personal” is the key to succeeding in the PC market
At first glance, the personal computer (PC) market has had a string of good news. Following a...
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The customer experience benchmarks that have automakers spinning their wheels
You know things are bad when “stalling out” would be an improvement on your current predicament....
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3 up-and-coming drivers of customer satisfaction
Keep your employees happy. The customer is always right. You’ve heard these phrases before....
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Why satisfaction with online news has never been higher
The news these days can be polarizing. But one thing folks can agree on is that the way they’re...
Learn more on how the ACSI changes the conversation about measuring a company’s long-term stock potential:
ACSI Unique Benchmarking
The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.
Read More »ACSI Solutions
ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries.
ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.
ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.
Global CSISM enables international organizations to license the ACSI’s methodology as global partners and create customer satisfaction indexes for their own national economies.
ACSI in the News
24/7 Wall St.: U.S. CAR BUYERS ARE PAYING MORE FOR LESS
Yahoo Finance: STUDY SHOWS FACEBOOK’S CUSTOMER-SATISFACTION SCORES PLUNGING
Forbes: CHICK-FIL-A NAMED AMERICA’S FAVORITE RESTAURANT CHAIN – AGAIN
NBC News Better: AMERICA’S FAVORITE (AND LEAST FAVORITE) WIRELESS COMPANIES AND SMARTPHONES
PCMag: T-MOBILE LEADS ON CUSTOMER SATISFACTION, SPRINT COMES IN LAST
Ars Technica: CABLE TV CUSTOMER SATISFACTION FALLS EVEN FURTHER BEHIND STREAMING VIDEO
NBC News Better: AMERICA’S FAVORITE (AND LEAST FAVORITE) AIRLINES AND HOTEL CHAINS
More ACSI media coverage »Blog Highlights
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