Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| Lexus (Toyota) | 87 | 79 | Automobiles |
| Chewy | 85 | 79 | Online Retailers |
| Clorox | 85 | 83 | Personal Care and Cleaning Products |
| Sam’s Club (Walmart) | 85 | 78 | General Merchandise Retailers |
| Subaru | 85 | 79 | Automobiles |
| USAA* | 85 | 76 | Property and Casualty Insurance |
| Coca-Cola | 84 | 83 | Soft Drinks |
| Kwik Trip | 84 | 76 | Convenience Stores |
| Pet Supplies Plus | 84 | 79 | Specialty Retailers |
| Publix | 84 | 79 | Supermarkets |
| Texas Roadhouse | 84 | 82 | Full-Service Restaurants |
| Trader Joe’s | 84 | 79 | Supermarkets |
| USAA Bank* | 84 | 80 | Banks |
*Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Kinetic by Windstream | 10.7% | 62 | Internet Service Providers |
| Entergy | 10.4% | 74 | Energy Utilities |
| Kwik Trip | 7.7% | 84 | Convenience Stores |
| Optimum Fiber (Altice USA) | 7.6% | 71 | Internet Service Providers |
| Lexus (Toyota) | 6.1% | 87 | Automobiles |
| Snapchat | 5.9% | 72 | Social Media |
| X | 5.8% | 73 | Social Media |
| Budget (Avis Budget) | 5.5% | 77 | Car Rentals |
| 5.4% | 78 | Social Media | |
| Fidelity | 5.1% | 83 | Financial Advisors |
| Regions Bank | 5.1% | 83 | Banks |