Malaysia Joins Family of ACSI Global Partners
In January, Malaysia officially joined the group of countries using the ACSI methodology to create a national index of customer satisfaction. Dr. Forrest Morgeson of ACSI traveled to Kuala Lumpur in late January and early February to work with the Malaysian Productivity Corporation, the group in Malaysia that has licensed the ACSI. Inaugural results for the Malaysian Index are planned for release later this year.
In addition to Malaysia, ACSI-sponsored projects are ongoing in Barbados, Colombia, Dominican Republic, Malaysia, Mexico, Singapore, South Korea, Sweden, Turkey, and the United Kingdom.