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February 14, 2011

ACSI Releases 2010 Citizen Satisfaction Results

David Vanamburg

On January 25th, 2011, the ACSI released results for its annual Citizen Satisfaction study. This study focuses on the satisfaction of users of U.S. federal government services, covering citizen experiences with a broad cross-section of federal departments and agencies. In 2010, satisfaction with federal government services plummeted, the study found, down 4.8% to 65.4. This drop represents the largest single-year decline in satisfaction with the federal government since ACSI measurement began.

To learn more about the 2010 Citizen Satisfaction study, visit the following links:
Federal Government Commentary
Federal Government Press Release
Federal Agency/Segment Scores
Public Administration Sector Scores

To see a sample of the media coverage for this ACSI release, visit the links below:
Federal News Radio
Federal Times
National Journal
Federal Computer Week

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