Skip to content
July 23, 2010

ACSI Releases July 2010 E-Business Results

David Vanamburg

Big drop for Google; Low first-time scores for Facebook and MySpace

On July 20th, the ACSI released results for the E-Business category, including satisfaction scores for a variety of search engines, portals, news and information websites, and for the first time, social media websites. A variety of interesting results can be found in this report, including a big drop in satisfaction for industry leader Google, low first-time scores for Facebook and MySpace, and a strong satisfaction debut for

See the commentary by Professor Claes Fornell on these results here: E-Business Commentary.  The Press Release can be found here: E-Business Press Release, and the ACSI scores here: 2010 E-Business Scores.

Connect With ACSI

Connect With ACSI

Want to get in touch with one of our experts? We’d love to hear from you.
Reach out to us using the form below.

I am interested in the following industries (select all that apply):