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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

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RECENT PRESS RELEASES

Press Release Wireless Phone Service and Cell Phone Study 2022-2023

Press Release National ACSI Q1 2023

Press Release Travel Study 2022-2023

Press Release Energy Utilities Study 2022-2023

February 21, 2023

Press Release Retail and Consumer Shipping Study 2022-2023

February 8, 2023

Press Release National ACSI Q4 2022

January 31, 2023

Press Release Federal Government Study 2022

December 13, 2022

Press Release Nondurable Products Study 2021-2022

November 15, 2022

Press Release Finance Study 2021-2022

November 8, 2022

Press Release National ACSI Q3 2022

View All Press Releases

In The News

Southwest Airlines Gets Some Surprising News (You May Not Like It)

The Street | April 21, 2023

Are Customer Expectations Skyrocketing – What Can Companies Do?

California Review Management | March 21, 2023

When CEOs Engage Directly With Customers

Harvard Business Review | March 20, 2023

As Customer Problems Hit a Record High, More People Seek ‘Revenge’

The Wall Street Journal | March 7, 2023

10 Ways To Boost Customer Satisfaction

Harvard Business Review | January 12, 2023

Digital Banking Is Not The Big Threat

CU Today | January 3, 2023

Will Amazon Stock Bounce Back In 2023?

The Motley Fool | December 30, 2022

How To Drive Better Customer Satisfaction In Insurance

Insurance Business America | December 29, 2022

Taking Customer Service To The Next Level

Herald/Review Media | December 23, 2022

Hershey And Quaker Top Customer Satisfaction Index

Food Processing | December 20, 2022

View All in the News