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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.
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In The News
Are Customer Expectations Skyrocketing – What Can Companies Do?
California Review Management | March 21, 2023
As Customer Problems Hit a Record High, More People Seek ‘Revenge’
The Wall Street Journal | March 7, 2023
How To Drive Better Customer Satisfaction In Insurance
Insurance Business America | December 29, 2022