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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

News & Resources

Explore Our Resources

Cell Phones

Press Release Wireless Phone Service and Cell Phone Study 2021-2022

Press Release Wireless Phone Service and Cell Phone Study 2021-2022

Press Release National ACSI Q1 2022

Press Release Travel 2021-2022

Press Release Energy Utilities 2021-2022

Press Release Retail and Consumer Shipping 2021-2022

Press Release National ACSI Q4 2021

Press Release Federal Government 2021

Press Release Nondurable Products 2020-2021

Press Release Finance 2020-2021

Press Release National ACSI Q3 2021

The Top 100 Most Customer-Centric Companies Of 2022

Are Investors Dead Wrong About Teladoc? Absolutely.

CenturyLink vs. Cox: Which ISP Is Better For Your Home?

Walmart Was Just Ranked Dead-Last In This Customer Survey

This Is The Airline People Dislike The Most

Costco And Target Have A Huge Edge Over Walmart (It’s Not Price)

The American Industry With The Most Satisfied Customers

This Is When Americans Were Most Satisfied With Customer Service

This Is America’s Most Hated Industry

The Digital Transformation Imperative For Credit Unions

Season’s fleeting: Why in-store holiday shopping didn’t live up to the hype

How shoppable content is taking customers by storm this holiday season

Fly the (un)friendly skies? How airlines may have reversed course with customers

Back in the (Squid) Game: How Fresh Content is Tipping the Scales for Streamers

Reinventing the in-store experience: How Bloomingdale’s, Amazon, and more plan to increase foot traffic

Satisfaction with Bosch appliances has never been worse. Where did it all go wrong?

Why the Macy’s and Toys R Us’ partnership could turn the ‘shop-in-shop’ model on its head

Luxury vs. mass-market vehicles: Is there really a difference?

A tale of two e-business blunders: Where Twitter and FoxNews.com aren’t satisfying users

Why customers have no real beef with Five Guys

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