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The American Customer Satisfaction Index’s news and resources provide the most up-to-date information about ACSI results, including expert analysis of trends and customer satisfaction benchmarking for individual companies and industries, as well as implications of changes in customer satisfaction at the national level for the U.S. economy.

News & Resources

Explore Our Resources

Press Release National ACSI Q2 2022

Press Release National ACSI Q2 2022

Press Release E-Business Study 2021-2022

Press Release Restaurant Study 2021-2022

Press Release Telecommunications and Information Study 2021-2022

Press Release Wireless Phone Service and Cell Phone Study 2021-2022

Press Release National ACSI Q1 2022

Press Release Travel 2021-2022

Press Release Energy Utilities 2021-2022

Press Release Retail and Consumer Shipping 2021-2022

Press Release National ACSI Q4 2021

3 Customer Experience Opportunities in The JetBlue And Spirit Airlines Merger

New Customer Satisfaction Survey Ranks Facebook Last While Proving Decline in Social Media Apps

Inflation-Exhausted Americans: Let’s Just Go Out for Steak

FoxNews Posts Viewer Satisfaction Win

Respect for CNN Falls

The Best and Worst Airlines for Business Travel

Food Collapse, Labor Shortages Affecting Restaurants All Over the Country

Customer Satisfaction With Social Media Platforms Is Slumping

Satisfaction With Twitter Surges as Other Social Media Sites Stumble

Here’s How Much ‘Greenwashing’ Can Shave from Company Earnings

Season’s fleeting: Why in-store holiday shopping didn’t live up to the hype

How shoppable content is taking customers by storm this holiday season

Fly the (un)friendly skies? How airlines may have reversed course with customers

Back in the (Squid) Game: How Fresh Content is Tipping the Scales for Streamers

Reinventing the in-store experience: How Bloomingdale’s, Amazon, and more plan to increase foot traffic

Satisfaction with Bosch appliances has never been worse. Where did it all go wrong?

Why the Macy’s and Toys R Us’ partnership could turn the ‘shop-in-shop’ model on its head

Luxury vs. mass-market vehicles: Is there really a difference?

A tale of two e-business blunders: Where Twitter and FoxNews.com aren’t satisfying users

Why customers have no real beef with Five Guys

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