National Economic Indicator

National, Sector, and Industry Results

The American Customer Satisfaction Index (ACSI) produces customer satisfaction results on four levels: national, sector, industry, and company/agency. The diagram shows the 46 industries and 10 sectors that comprise the Index, as well as the most recent scores available at the national, sector, and industry levels.

National ACSI = 75.4
(weighted average of all sectors and industries)

Banks	80
Credit Unions	79
Financial Advisors	79
Internet Investment Services	81
Health Insurance	74
Life Insurance	80
Property & Casualty Insurance	79

Finance and Insurance
77.8

Telecommunications
and
Information
72.9

71	Fixed-Line Telephone
62	Internet Service Providers
62	Subscription Television
67	Video on Demand
76	Video Streaming
75	Wireless Telephone
78	Computer Software
77	Internet News & Opinion
77	Internet Search Engines & Information
72	Internet Social Media

Apparel	77
Athletic Shoes	79
Breweries	84
Food Manufacturing	82
Personal Care & Cleaning Products	83
Soft Drinks	82

Manufacturing/
Nondurable Goods
80.4

Retail Trade
77.4

76	Department & Discount Stores
74	Gasoline Stations
77	Health & Personal Care Stores
80	Internet Retail
78	Specialty Retail Stores
78	Supermarkets

Federal Government	68.1
Local Government	65.5

Public Administration/
Government
66.7

Health Care
and
Social Assistance
74.7

77	Ambulatory Care
72	Hospitals

Automobiles & Light Vehicles	79
Cellular Telephones	79
Household Appliances	81
Personal Computers	78
Televisions & Video Players	82

Manufacturing/
Durable Goods
79.1

Accommodation
and
Food Services
78.9

75	Hotels
79	Internet Travel Services
81	Full-Service Restaurants
79	Limited-Service Restaurants

Cooperative Energy Utilities	75
Investor-Owned Energy Utilities	73
Municipal Energy Utilities	73

Energy Utilities
73.2

Transportation
75.1

74	Airlines
78	Consumer Shipping
70	U.S. Postal Service

Updated February 2020

ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.

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