Explore the advantages of competitive and cross-industry benchmarking
Benchmark against video-on-demand, streaming, and best-in-class companies in any ACSI industry.
Access to video content is limitless whether consumers are at home or on the go. Analyze customer feedback across the video-on-demand experience to improve satisfaction and outperform the competition.
At a glance:
Most recent data:
9 major companies plus aggregate of smaller service providers
|Quality of mobile app||78||78|
|Reliability of mobile app (minimal down time, crashes, lags)||77||77|
|Ease of using remotes, on-screen menus, and programming guides||74||72|
|Number of TV shows||73||72|
|Availability of current season’s TV shows||73||71|
|Ease of understanding bill||74||71|
|Variety of movies by category||72||71|
|Variety of TV shows by category||73||71|
|Overall performance and reliability||72||70|
|Availability of new movie titles||69||69|
|Availability of past season’s TV shows||70||69|
|Number of movies||70||69|
|Availability of free on-demand content||69||67|
|Call center satisfaction||65||63|
*Industry averages are weighted by companies’ market shares.
|U-verse TV (AT&T)||74||73||-1%|
|Optimum (Altice USA)||65||66||2%|
|Spectrum (Charter Communications)||68||66||-3%|