Computer Software
Measure, analyze, and improve software user satisfaction
Apply ACSI’s scientific methodology to pinpoint improvements for maximum impact.
COMPUTER
SOFTWARE
ACSI predicts the impact of computer software improvements on customer experience, loyalty, recommendation, and other metrics with bottom-line impact.
At a glance:
Computer Software
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Inaugural year:
2006
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Updated:
annually
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Most recent data:
2022
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Companies:
1 major company, plus aggregate of smaller software makers
Satisfaction Benchmarks by Company
Computer Software
| First Hidden Column | Company | 2021 | 2022 | % Change |
|---|---|---|---|---|
| 0 | Computer Software | 77 | 78 | 1% |
| 1 | Microsoft | 76 | 73 | -4% |
| 1 | All Others | 77 | 79 | 3% |