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Computer Software

Measure, analyze, and improve software user satisfaction

Apply ACSI’s scientific methodology to pinpoint improvements for maximum impact.


ACSI predicts the impact of computer software improvements on customer experience, loyalty, recommendation, and other metrics with bottom-line impact.

At a glance:

Computer Software

  • Inaugural year:


  • Updated:


  • Most recent data:


  • Companies:

    1 major company, plus aggregate of smaller software makers

Satisfaction Benchmarks by Company

Computer Software
First Hidden Column Company 2021 2022 % Change
0 Computer Software 77 78 1%
1 Microsoft 76 73 -4%
1 All Others 77 79 3%
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