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Computer Software

Measure, analyze, and improve software user satisfaction

Apply ACSI’s scientific methodology to pinpoint improvements for maximum impact.

COMPUTER
SOFTWARE

ACSI predicts the impact of computer software improvements on customer experience, loyalty, recommendation, and other metrics with bottom-line impact.

At a glance:

Computer Software

  • Inaugural year:

    2006

  • Updated:

    annually

  • Most recent data:

    2021

  • Companies:

    1 major company, plus aggregate of smaller software makers

Satisfaction Benchmarks by Company

Computer Software

Company 2020 2021 % Change
Computer Software 76 77 1.3%
All Others 76 77 1%
Microsoft 77 76 -1%

Connect With ACSI

Connect With ACSI

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