Dive deeper into the television market with industry-specific metrics
Benchmark against leaders with data tailored to televisions.
Whether or not a television is “worth it” is determined by more than just its picture and sound quality. How does it interact with other devices? How about streaming services? Apps? And with all these fancy capabilities, is it still reliable? How does it hold up as a TV overall? ACSI offers robust, data-driven insights tailored to help manufacturers get a deeper understanding of what consumers are looking for and their pain points.
At a glance:
Most recent data:
6 major companies, plus aggregate of smaller manufacturers
Satisfaction Benchmarks by Company
|First Hidden Column||Company||2022||% Change|
*Results based on data collected April-July 2022.
2022 Customer Experience Benchmarks
|Ease of initial setup (plug and play)||83|
|Quality of mobile app||83|
|Connectivity (USB and HDMI ports, Bluetooth)||82|
|Ease of using menus||82|
|Exterior design (color, styling, finish)||82|
|Internal configuration options (contrast and resolution)||82|
|Ease of using remote||81|
|Outcome of the service repair||81|
|Reliability of mobile app (minimal down time, crashes, lags)||81|
|Ease of arranging service||80|
|Courtesy and helpfulness of service technician||78|
|Timeliness of the service repair||77|
Industry averages are weighted by companies’ market shares.