Televisions
Dive deeper into the television market with industry-specific metrics
Benchmark against leaders with data tailored to televisions.
TELEVISIONS
Whether or not a television is “worth it” is determined by more than just its picture and sound quality. How does it interact with other devices? How about streaming services? Apps? And with all these fancy capabilities, is it still reliable? How does it hold up as a TV overall? ACSI offers robust, data-driven insights tailored to help manufacturers get a deeper understanding of what consumers are looking for and their pain points.
At a glance:
TELEVISIONS
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Inaugural year:
2022
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Updated:
annually
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Most recent data:
2022
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Companies:
6 major companies, plus aggregate of smaller manufacturers
Satisfaction Benchmarks by Company
Televisions
Televisions
2022 Customer Experience Benchmarks
| Benchmarks | 2022 |
|---|---|
| Screen size | 85 |
| Image quality | 84 |
| Ease of initial setup (plug and play) | 83 |
| Quality of mobile app | 83 |
| Connectivity (USB and HDMI ports, Bluetooth) | 82 |
| Durability | 82 |
| Ease of using menus | 82 |
| Exterior design (color, styling, finish) | 82 |
| Internal configuration options (contrast and resolution) | 82 |
| Website satisfaction | 82 |
| Ease of using remote | 81 |
| Energy efficiency | 81 |
| Outcome of the service repair | 81 |
| Reliability of mobile app (minimal down time, crashes, lags) | 81 |
| Sound quality | 81 |
| Ease of arranging service | 80 |
| Courtesy and helpfulness of service technician | 78 |
| Warranty coverage | 78 |
| Timeliness of the service repair | 77 |
Industry averages are weighted by companies’ market shares.