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Televisions

Dive deeper into the television market with industry-specific metrics

Benchmark against leaders with data tailored to televisions.

TELEVISIONS

Whether or not a television is “worth it” is determined by more than just its picture and sound quality. How does it interact with other devices? How about streaming services? Apps? And with all these fancy capabilities, is it still reliable? How does it hold up as a TV overall? ACSI offers robust, data-driven insights tailored to help manufacturers get a deeper understanding of what consumers are looking for and their pain points.

At a glance:

TELEVISIONS

  • Inaugural year:

    2022

  • Updated:

    annually

  • Most recent data:

    2022

  • Companies:

    6 major companies, plus aggregate of smaller manufacturers

Satisfaction Benchmarks by Company

Televisions

Company 2022
Televisions 80
Samsung 83
LG 80
TCL 80
All Others 79
Hisense 79
Sony 79
Vizio 77

*Results based on data collected April-July 2022.

Televisions

2022 Customer Experience Benchmarks

Benchmarks 2022
Screen size 85
Image quality 84
Ease of initial setup (plug and play) 83
Quality of mobile app 83
Connectivity (USB and HDMI ports, Bluetooth) 82
Durability 82
Ease of using menus 82
Exterior design (color, styling, finish) 82
Internal configuration options (contrast and resolution) 82
Website satisfaction 82
Ease of using remote 81
Energy efficiency 81
Outcome of the service repair 81
Reliability of mobile app (minimal down time, crashes, lags) 81
Sound quality 81
Ease of arranging service 80
Courtesy and helpfulness of service technician 78
Warranty coverage 78
Timeliness of the service repair 77

Industry averages are weighted by companies’ market shares.

Connect With ACSI

Connect With ACSI

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