Personal Computers
Data-driven insights to unlock your company’s true potential
Monitor user satisfaction and gain prescriptive insights to improve your ACSI score.
PERSONAL
COMPUTERS
An industry riddled with availability of alternatives, personal computer manufacturers require data-validated strategies in order to thrive and gain a competitive edge. This is why ACSI talks to a wide array of customers in the PC industry every day to help companies unlock their true potential and grow their market share.
At a glance:
Personal Computers
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Inaugural year:
1994
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Updated:
annually
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Most recent data:
2022
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Companies:
9 major companies, plus aggregate of smaller manufacturers
Satisfaction Benchmarks by Company
Personal Computers
| First Hidden Column | Company | 2021 | 2022 | % Change |
|---|---|---|---|---|
| 0 | Personal Computers | 79 | 79 | 0% |
| 1 | Lenovo | 78 | 79 | 1% |
| 1 | HP | 80 | 78 | -3% |
| 1 | Apple | 82 | 82 | 0% |
| 1 | Samsung | 79 | 81 | 3% |
| 1 | Acer | 79 | 79 | 0% |
| 1 | Amazon | 74 | 79 | 7% |
| 1 | ASUS | 77 | 79 | 3% |
| 1 | Dell | 78 | 79 | 1% |
| 1 | All Others | 74 | 77 | 4% |
Personal Computer Benchmarks
Customer Experience Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2021 | 2022 |
|---|---|---|
| Website satisfaction | 82 | 84 |
| Call center satisfaction | 77 | 83 |
| Design (size, visual appeal) | 82 | 83 |
| Ability to keep system crashes to a minimum | 80 | 81 |
| Availability of software or apps | 80 | 81 |
| Ease of operation (navigation, settings, touchscreen, mouse) | 80 | 81 |
| Graphics and sound quality | 80 | 81 |
| Availability of accessories (chargers, adapters, printers, game controllers, headphones, cases, covers) | 80 | 80 |
| Processor speed | 80 | 80 |
| Features (operating system, preloaded software or apps, memory, data storage) | 79 | 79 |
Industry averages are weighted by companies’ market shares.
Personal Computer Benchmarks
2022 Customer Experience Benchmarks by Device Type
| Benchmarks | Desktop | Laptop | Tablet |
|---|---|---|---|
| Design (size, visual appeal) | 83 | 83 | 82 |
| Graphics and sound quality | 83 | 81 | 82 |
| Ability to keep system crashes to a minimum | 83 | 80 | 80 |
|
Availability of accessories (chargers, adapters,
printers, game controllers, headphones, cases, covers) |
82 | 80 | 78 |
| Availability of software or apps | 82 | 81 | 78 |
| Ease of operation (navigation, settings, touchscreen, mouse) | 82 | 81 | 81 |
| Processor speed | 82 | 80 | 78 |
|
Features (operating system, preloaded software or
apps, memory, data storage) |
82 | 79 | 79 |