Skip to content

Household Appliances

Dive deeper into the appliance market with category-specific metrics

Benchmark against leaders across categories with data tailored to major household appliances.

HOUSEHOLD APPLIANCES

The shift in consumer lifestyle and rise in spending power has created a need for reliable technology and premium quality when it comes to everyday appliances and electronics. ACSI offers robust, data-driven insights tailored to help category leaders get a deeper understanding of consumer needs and pain points. 

At a glance:

Household Appliances

  • Inaugural year:

    1994

  • Updated:

    annually

  • Most recent data:

    2022

  • Companies:

    6 major companies, plus aggregate of smaller manufacturers

Satisfaction Benchmarks by Company

Household Appliances

Company 2021 2022 % Change
Household Appliances 78 79 1%
LG 79 81 3%
All Others 79 79 0%
Electrolux 78 79 1%
Haier* 78 79 1%
Samsung 80 79 -1%
Whirlpool 77 79 3%
Bosch 74 75 1%

*Includes GE, Haier, and Hotpoint brands.

Household Appliances

Customer Satisfaction by Appliance Type Best in Class 2022

Appliance Type Company 2022
Dryer LG 84
Microwave Whirlpool 82
Oven LG 82
Washer Haier* 81
Samsung 81
Refrigerator LG 80
Dishwasher LG 79

*Includes GE, Haier, and Hotpoint brands.

Household Appliances Benchmarks

Customer Experience Benchmarks Year-over-Year Industry Trends

Benchmarks 2021 2022
Durability 81 82
Exterior design (color, styling, finish) 81 82
Quality of mobile app 78 82
Reliability of mobile app (minimal down time, crashes, lags) 79 81
Website satisfaction 79 81
Courtesy and helpfulness of service technician 75 79
Warranty coverage 78 78
Outcome of the service repair 74 77
Timeliness of the service repair 74 77
Ease of arranging service 73 76

Industry averages are weighted by companies’ market shares.

Connect With ACSI

Connect With ACSI

Want to get in touch with one of our experts? We’d love to hear from you.
Reach out to us using the form below.

I am interested in the following industries (select all that apply):