Household Appliances
Dive deeper into the appliance market with category-specific metrics
Benchmark against leaders across categories with data tailored to major household appliances.
HOUSEHOLD APPLIANCES
The shift in consumer lifestyle and rise in spending power has created a need for reliable technology and premium quality when it comes to everyday appliances and electronics. ACSI offers robust, data-driven insights tailored to help category leaders get a deeper understanding of consumer needs and pain points.
At a glance:
Household Appliances
-
Inaugural year:
1994
-
Updated:
annually
-
Most recent data:
2022
-
Companies:
6 major companies, plus aggregate of smaller manufacturers
Satisfaction Benchmarks by Company
| First Hidden Column | Company | 2021 | 2022 | % Change |
|---|---|---|---|---|
| 0 | Household Appliances | 78 | 79 | 1% |
| 1 | LG | 79 | 81 | 3% |
| 1 | Electrolux | 78 | 79 | 1% |
| 1 | Haier* | 78 | 79 | 1% |
| 1 | Samsung | 80 | 79 | -1% |
| 1 | Whirlpool | 77 | 79 | 3% |
| 1 | Bosch | 74 | 75 | 1% |
| 1 | All Others | 79 | 79 | 0% |
*Includes GE, Haier, and Hotpoint brands.
Household Appliances
Customer Satisfaction by Appliance Type Best in Class 2022
| Appliance Type | Company | 2022 |
|---|---|---|
| Dryer | LG | 84 |
| Microwave | Whirlpool | 82 |
| Oven | LG | 82 |
| Washer | Haier* | 81 |
| Samsung | 81 | |
| Refrigerator | LG | 80 |
| Dishwasher | LG | 79 |
*Includes GE, Haier, and Hotpoint brands.
Household Appliances Benchmarks
Customer Experience Benchmarks Year-over-Year Industry Trends
| Benchmarks | 2021 | 2022 |
|---|---|---|
| Durability | 81 | 82 |
| Exterior design (color, styling, finish) | 81 | 82 |
| Quality of mobile app | 78 | 82 |
| Reliability of mobile app (minimal down time, crashes, lags) | 79 | 81 |
| Website satisfaction | 79 | 81 |
| Courtesy and helpfulness of service technician | 75 | 79 |
| Warranty coverage | 78 | 78 |
| Outcome of the service repair | 74 | 77 |
| Timeliness of the service repair | 74 | 77 |
| Ease of arranging service | 73 | 76 |
Industry averages are weighted by companies’ market shares.