Health Care
Gold-standard benchmarks for quality care
Improve the patient experience with predictive insights and action recommendations.
HEALTH CARE
For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.
At a glance:
Health Care
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Inaugural year:
1994
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Updated:
annually
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Most recent data:
2022
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Industries:
hospitals, nonhospital care
Satisfaction Benchmarks by Industry
Nonhospital care and Hospitals
| Industry | 2021 | 2022 | % Change |
|---|---|---|---|
| Nonhospital care | 73 | 73 | 0% |
| Hospitals | 69 | 71 | 3% |
Satisfaction Benchmarks by Industry
Patient Care Benchmarks Year-Over-Year Industry Trends
| Benchmarks | 2021 | 2022 |
|---|---|---|
| Outpatient Care | 74 | 77 |
| Inpatient Care | 70 | 74 |
| Emergency Room | 66 | 66 |