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Health Care

Gold-standard benchmarks for quality care

Improve the patient experience with predictive insights and action recommendations.

HEALTH CARE

For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.

At a glance:

Health Care

  • Inaugural year:

    1994

  • Updated:

    annually

  • Most recent data:

    2021

  • Industries:

    ambulatory care, hospitals

Satisfaction Benchmarks by Industry

Patient Care Benchmarks Year-Over-Year Industry Trends

Benchmarks 2020 2021
Inpatient Care 70 70
Outpatient Care 73 74
Emergency Room 66 66

Satisfaction Benchmarks by Industry

Ambulatory Care and Hospitals

Industry 2020 2021 % Change
Ambulatory Care 74 73 -1.4%
Hospitals 69 69 0.0%

Connect With ACSI

Connect With ACSI

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