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Health Care

Gold-standard benchmarks for quality care

Improve the patient experience with predictive insights and action recommendations.


For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.

At a glance:

Health Care

  • Inaugural year:


  • Updated:


  • Most recent data:


  • Industries:

    hospitals, nonhospital care

Satisfaction Benchmarks by Industry

Nonhospital care and Hospitals

Industry 2021 2022 % Change
Nonhospital care 73 73 0%
Hospitals 69 71 3%

Satisfaction Benchmarks by Industry

Patient Care Benchmarks Year-Over-Year Industry Trends

Benchmarks 2021 2022
Outpatient Care 74 77
Inpatient Care 70 74
Emergency Room 66 66
Connect With ACSI

Connect With ACSI

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