For life insurers, valuable insights about policyholder behaviors and perceptions play a critical role in defining areas for innovation and maximizing satisfaction. Partner with ACSI to access a wealth of data on life insurance products, services, and practices that help you connect with your customers.
At a glance:
Most recent data:
12 major companies, plus aggregate of smaller insurers
|Quality of mobile app||84||81|
|Reliability of mobile app (minimal down time, crashes, lags)||83||81|
|Speed and efficiency of policy approval||80||80|
|Courtesy and helpfulness of representative/agent (policy purchase, insurance questions)||80||79|
|Ease of understanding premium calculation||78||78|
|Variety of policy options||78||78|
|Availability and range of policy discounts (good health, bundling with other types of insurance policies)||76||76|
*Industry averages are weighted by companies’ market shares.
|Mutual of Omaha||79||78||-1%|
|New York Life||76||76||0%|