Gain a true understanding of your financial products, services, and competition using ACSI’s expertise in measuring perceptions and delivering key insights for the U.S. credit union industry.
At a glance:
Most recent data:
|Courtesy and helpfulness of tellers or other staff||84||86|
|Speed of financial transaction (in branch)||83||85|
|Quality of mobile app||82||83|
|Reliability of mobile app (minimal down time, crashes, lags)||83||81|
|Call center satisfaction||79||80|
|Ease of adding or making changes to accounts||78||79|
|Variety of financial services available (checking, savings, debit/credit cards, loans)||79||78|
|Ease of understanding information about accounts||78||77|
|Competitiveness of interest rates||74||74|
|Number and location of branches||68||70|
|Number and location of ATMs||68||69|
Industry averages are weighted by companies’ market shares.