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Driver Satisfaction Improves for Autos, But Tariffs Could Pose Threat
Better value helps improve customer satisfaction for automobiles, but the effect could be short-lived as rising metal costs and proposed tariffs threaten to raise prices.
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Privacy Concerns, Ads Drive User Dissatisfaction With Social Media
User satisfaction with social media retreats amid privacy concerns and user displeasure with on-site advertising.
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National Customer Satisfaction Flat for Fourth Consecutive Quarter
Aggregate U.S. customer satisfaction stalls again in the first quarter of 2018, a troubling sign for the economy.
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New Menus and Technology Boost Satisfaction With Restaurants
Restaurants are revamping menus, offering mobile ordering, and adding more delivery options, and the payoff is higher satisfaction.
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ACSI Expands With Video Streaming and Video-On-Demand Services
New measures for video streaming and video on demand expand ACSI coverage of telecommunications and streaming proves more satisfying than pay TV.
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The Only National Cross-Industry Measure of Customer Satisfaction
The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.
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Volvo, Lexus Lead Auto Industry in ACSI
Volvo is the most improved luxury car, tying Lexus for the industry lead; Subaru tops the list for driver satisfaction in the mass-market segment.
ACSI AUTOMOBILE REPORT 2018 »
Automobiles & Light Vehicles »
Blog Highlights: ACSI Matters
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Consumers have problems with the auto industry but a recall isn’t one
Automakers recalled vehicles by the millions in the past year. For the second time in the U.S.,...
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How rising summer gas prices will change consumer spending habits
The weeks between Memorial Day and Labor Day are the busiest American travel days of the year....
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You thought Facebook’s privacy was bad? Its amount of ads is even worse.
Facebook has spent much of 2018 on the defensive. The revelation that Cambridge Analytica had...
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How millennials are reshaping the restaurant industry
Millennials spend more on dining out than any other demographic, to the tune of $92 billion in...
Over two decades ago, Dr. Claes Fornell changed the conversation about how to measure a company’s long-term stock potential.
Learn more from this short video:
ACSI Unique Benchmarking
The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.
Read More »ACSI Solutions
ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries.
ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.
ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.
ACSI in the News
KOMO News: SURVEY: FOREIGN AUTOMAKERS BEAT DOMESTIC BRANDS FOR CUSTOMER SATISFACTION »
The Washington Post: HOW DO YOU KNOW THE ECONOMY IS GREAT? CUSTOMER SERVICE IS TERRIBLE. »
Forbes: VOLVO ON A ROLL; NO.1 IN A CUSTOMER SATISFACTION SURVEY, WITH LEXUS
AND SUBARU »
FOX Business: THESE CAR BRANDS ARE TOPS IN CUSTOMER SATISFACTION »
ConsumerAffairs: APPLE KICKS FACEBOOK’S ONAVO OUT OF ITS APP STORE »
KGO 810 Radio: FACEBOOK, INSTAGRAM AND TWITTER DROP IN NATIONWIDE CUSTOMER SATISFACTION SURVEY »
Marketing Dive: YOUTUBE TO SOON OVERTAKE FACEBOOK AS THE SECOND-MOST VISITED SITE, ANALYSIS FINDS »
More ACSI media coverage »Blog Highlights
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