• National ACSI Slumps to Three-Year Low in Q3 2014

    National ACSI Slumps to Three-Year Low in Q3 2014

    Overall U.S. customer satisfaction declines for a third consecutive quarter, forecasting weak consumer spending for year’s end.

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  • Higher Fees Hinder Customer Satisfaction with Small Banks

    Higher Fees Hinder Customer Satisfaction with Small Banks

    While small banks and credit unions continue to outpace big banks for customer satisfaction, unpopular fees may be behind the ACSI decline for smaller banks.

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  • From Cereal to Soft Drinks, Consumers Dial Down Satisfaction

    From Cereal to Soft Drinks, Consumers Dial Down Satisfaction

    Pervasive declines in customer satisfaction with frequently bought household items could weaken overall demand.

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  • ACSI Win for Desktops Over Laptops and Tablets May Herald PC Comeback

    ACSI Win for Desktops Over Laptops and Tablets May Herald PC Comeback

    Does higher user satisfaction for desktops and waning ACSI scores for laptops and tablets signal a PC revival or are less satisfied PC customers already mobile?

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  • Some Auto Luxury Plates Lose Luster in ACSI Study

    Some Auto Luxury Plates Lose Luster in ACSI Study

    Imports still top driver satisfaction rankings in 2014, but luxury plates show mixed results as consumers may expect more from premium-priced vehicles.

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  • The Only National Cross-Industry Benchmark of Customer Satisfaction

    The Only National Cross-Industry Measure of Customer Satisfaction

    The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.

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BANKS  76 ▼ -2.6%  latest results » CREDIT UNIONS  85 ◄► 0.0%   latest results » HEALTH INSURANCE  70 ▼ -4.1%  latest results » LIFE INSURANCE  80 ▼ -3.6%  latest results » PROPERTY & CASUALTY INSURANCE  79 ▼ -2.5%  latest results » INTERNET BROKERAGE 82 ▲ +2.5%  latest results » APPAREL  78 ▼ -1.3%  latest results » ATHLETIC SHOES  80 ▼ -1.2%  latest results » BREWERIES  79 ▼ -2.5%  latest results » FOOD MANUFACTURING  79 ▼ -2.5%  latest results » PERSONAL CARE & CLEANING PRODUCTS  82 ▼ -1.2%  latest results » SOFT DRINKS  82 ▼ -2.4%  latest results » HOUSEHOLD APPLIANCES  80 ◄► 0.0%   latest results » PERSONAL COMPUTERS  78 ▼ -1.3%  latest results » TELEVISIONS & VIDEO PLAYERS 86 ▲ +1.2%  latest results » AUTOMOBILES AND LIGHT VEHICLES  82 ▼ -1.0%  latest results »

Consumers Unhappy With Health Insurance

Policyholder satisfaction with group policies from big insurers deteriorates.
ACSI FINANCE AND INSURANCE REPORT 2014 »

ACSI Finance and Insurance Report 2014

Blog Highlights: ACSI Matters


ACSI Client Portal

ACSI Client Portal

ACSI's Client Portal is the gateway to detailed,
confidential results specific to your organization and
to peers and competitors across your industry.

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The ACSI Difference

The American Customer Satisfaction Index is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. Organizations of all types from a wide range of diverse industries use the respected ACSI methodology to obtain science-based insights across the complete arc of the customer experience.

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ACSI Benchmark

The ACSI BenchmarkSM gives clients valuable insights for all aspects of their organization’s customer experience, along with the ability to compare results with industry peers and competitors and to perform cross-industry benchmarking with companies they deem “best-in-class” in other industries.

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ACSI Diagnostic

The ACSI DiagnosticSM is a powerful tool set that enables clients to leverage the respected, predictive capabilities of the American Customer Satisfaction Index and obtain detailed, actionable insights for improving their customer experience.

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ACSI Benchmark for Energy Utilities

The ACSI Benchmark for Energy Utilities provides energy utility clients with a reliable set of metrics and benchmarking capabilities in relation to the largest investor-owned, municipal, and cooperative utilities in the United States.

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ACSI Around the Globe

Blog Highlights

NCSI-UK Brings ACSI Science to the United Kingdom

NCSI-UKThe NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households. Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.

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On the Horizon

Citizen satisfaction with over 100 services, programs, and websites of U.S. federal government agencies.

ACSI On the Horizon ACSI government report