• Social Media Improves but Stays in ACSI’s Bottom Five

    Social Media Improves but Stays in ACSI’s Bottom Five

    Facebook, Twitter, and LinkedIn offer better experiences, but lag competitors. Happier pinners push Pinterest into category lead.

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  • Customer Satisfaction Tumbles, Slowing Consumer Demand

    Customer Satisfaction Tumbles, Slowing Consumer Demand

    Aggregate customer satisfaction fell sharply in the first quarter of 2014, weakening consumers’ willingness to spend and dampening demand.

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  • Smaller Restaurant Chains Lead the Pack for Customer Satisfaction

    Smaller Restaurant Chains Lead the Pack for Customer Satisfaction

    Smaller chains, including the fast casual segment, surpass the big names in quick-service as consumers look for better quality food and service in addition to convenience and price.

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  • Telecom Services: Big Bundles, Poor Performance

    Telecom Services: Big Bundles, Poor Performance

    Americans are not pleased with the bulk of their data, video, and voice services—offered to many by the same low-scoring telecommunications companies.

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  • Samsung Galaxy Note II Prevails, but Newer iPhones Improve

    Samsung Galaxy Note II Prevails, but Newer iPhones Improve

    2014 ACSI results for smartphone satisfaction show
    older Galaxy model in the lead, but chased closely by
    Apple’s iphone 5C and 5S.

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  • The Only National Cross-Industry Benchmark of Customer Satisfaction

    The Only National Cross-Industry Measure of Customer Satisfaction

    The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.

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INTERNET NEWS AND OPINION 74 ▲ +1.4%  latest results » INTERNET PORTALS AND SEARCH ENGINES 80 ▲ +5.3%  latest results » INTERNET SOCIAL MEDIA 71 ▲ +4.4%  latest results »FULL-SERVICE RESTAURANTS 82 ▲ +1.2%  latest results »LIMITED-SERVICE RESTAURANTS  80 ◄► 0.0%  latest results »CELLULAR TELEPHONES   78 ▲ +2.6%  latest results »COMPUTER SOFTWARE  76 ◄► 0.0%  latest results »FIXED-LINE TELEPHONE SERVICE  73 ▼ -1.4%  latest results »INTERNET SERVICE PROVIDERS  63 ▼ -3.1%  latest results »SUBSCRIPTION TELEVISION SERVICE  65 ▼ -4.4%  latest results »WIRELESS TELEPHONE SERVICE  72 ◄► 0.0%  latest results »COOPERATIVE UTILITIES  81 ▼ -2.5%  latest results »INVESTOR-OWNED UTILITIES  75 ▼ -2.6%  latest results »MUNICIPAL UTILITIES  76 ◄► 0.0%  latest results »AMBULATORY CARE  79 ▼ -3.7%  latest results »HOSPITALS  76 ▼ -2.6%  latest results »CONSUMER SHIPPING  81 ▼ -3.6%  latest results »U.S. POSTAL SERVICE  72 ▼ -6.5%  latest results »

E-Business Websites Post Gains

Users are reporting better experiences with search engines, social media, and digital news outlets.
ACSI E-BUSINESS REPORT 2014 »

ACSI E-Business Report 2014

On the Horizon

Drivers rate their experiences with an array of top-selling nameplates offered by both foreign and domestic automakers.

ACSI-On the Horizon-Automobile Industry

ACSI Client Portal

ACSI Client Portal

ACSI's Client Portal is the gateway to detailed,
confidential results specific to your organization and
to peers and competitors across your industry.

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The ACSI Difference

The American Customer Satisfaction Index is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. Organizations of all types from a wide range of diverse industries use the respected ACSI methodology to obtain science-based insights across the complete arc of the customer experience.

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ACSI Benchmark

The ACSI BenchmarkSM gives clients valuable insights for all aspects of their organization’s customer experience, along with the ability to compare results with industry peers and competitors and to perform cross-industry benchmarking with companies they deem “best-in-class” in other industries.

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ACSI Diagnostic

The ACSI DiagnosticSM is a powerful tool set that enables clients to leverage the respected, predictive capabilities of the American Customer Satisfaction Index and obtain detailed, actionable insights for improving their customer experience.

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ACSI Benchmark for Energy Utilities

The ACSI Benchmark for Energy Utilities provides energy utility clients with a reliable set of metrics and benchmarking capabilities in relation to the largest investor-owned, municipal, and cooperative utilities in the United States.

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ACSI Around the Globe

Blog Highlights

Blog Highlights: ACSI Matters

NCSI-UK Brings ACSI Science to the United Kingdom

NCSI-UKThe NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households. Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.

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