• ACSI Hits 20-Year High, Adding Fuel to Consumer Demand

    Customer satisfaction hits a 20-year apex to help fuel demand, but consumer spending growth expected to remain lukewarm unless the outlook brightens for household discretionary income and consumer confidence.

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  • Burgeoning Demand Proves Challenging for Internet Retail During Holiday Rush

    ACSI Launches New Website Satisfaction Index

    New measure of user website experience across 33 different consumer industries shows financial services and shipping in the lead and social media lagging.

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  • Federal Government Services Less Satisfying as Growing Demand Hampers Websites

    Burgeoning Demand Proves Challenging for Internet Retail During Holiday Rush

    With mobile devices bringing more shoppers to Web retailers, customer satisfaction takes a tumble for smaller sites, but Amazon strengthens its ACSI lead.

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  • Health Insurers Need to Improve Multichannel Communications

    Federal Government Services Less Satisfying as Growing Demand Hampers Websites

    Citizen satisfaction for federal government drops 3.4% as users encounter difficulties with government websites at a time of increased demand.

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  • Aggregate Customer Satisfaction Reaches Record High

    Health Insurers Need to Improve Multichannel Communications

    Compared with life or property and casualty insurers, health insurers provide a poor customer experience across multiple channels, including websites and call centers.

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  • The Only National Cross-Industry Benchmark of Customer Satisfaction

    The Only National Cross-Industry Measure of Customer Satisfaction

    The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.

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DEPARTMENT & DISCOUNT STORES  77 ◄► 0.0%  latest results » GASOLINE SERVICE STATIONS   75 ▲ +2.7%  latest results » HEALTH & PERSONAL CARE STORES   79 ▲ +2.6%  latest results » SPECIALTY RETAIL STORES   80 ▲ +2.6%  latest results » SUPERMARKETS   78 ▲ +1.3%  latest results » INTERNET BROKERAGE   80 ▲ +2.6%  latest results » INTERNET RETAIL  78 ▼ -4.9%  latest results »FEDERAL GOVERNMENT  66.1 ▼ -3.4%    latest results »LOCAL GOVERNMENT  70.4 ▲ +1.9%  latest results »BANKS  78 ▲ +1.3%  latest results »CREDIT UNIONS  85 ▲ +3.7%  latest results »HEALTH INSURANCE  73 ▲ +1.4%  latest results »LIFE INSURANCE  83 ▲ +2.5%  latest results »PROPERTY & CASUALTY INSURANCE  81 ▲ +3.8%  latest results »APPAREL  79 ◄► 0.0%  latest results »ATHLETIC SHOES  81 ▲ +1.3%  latest results »BREWERIES  81 ◄► 0.0%  latest results »FOOD MANUFACTURING  81 ▼ -2.4%  latest results »PERSONAL CARE & CLEANING PRODUCTS  83 ◄► 0.0%  latest results »SOFT DRINKS  84 ◄► 0.0%  latest results »

2014 ACSI Website Satisfaction Index

The ACSI launches a new index that measures the user web experience across 33 consumer industries at the national, sector, and industry levels.

ACSI Website Satisfaction Index 2014

National Customer Satisfaction Index
Q4 Results

Aggregate customer satisfaction rises to record high of 76.8, matching momentum in the stock market.
National Customer Satisfaction Index »

ACSI National Customer Satisfaction Index Q4 results

On the Horizon

ACSI’s 2014 Travel Index, providing cross-industry comparisons for businesses that provide travel-related services to consumers, including customer satisfaction scores for airlines, hotels, and travel booking websites.

On the Horizon-ACSI 2014 Travel Index

ACSI Client Portal

ACSI Client Portal

ACSI's Client Portal is the gateway to detailed,
confidential results specific to your organization and
to peers and competitors across your industry.

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The ACSI Difference

The American Customer Satisfaction Index is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. Organizations of all types from a wide range of diverse industries use the respected ACSI methodology to obtain science-based insights across the complete arc of the customer experience.

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ACSI Benchmark

The ACSI BenchmarkSM gives clients valuable insights for all aspects of their organization’s customer experience, along with the ability to compare results with industry peers and competitors and to perform cross-industry benchmarking with companies they deem “best-in-class” in other industries.

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ACSI Diagnostic

The ACSI DiagnosticSM is a powerful tool set that enables clients to leverage the respected, predictive capabilities of the American Customer Satisfaction Index and obtain detailed, actionable insights for improving their customer experience.

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ACSI Benchmark for Energy Utilities

The ACSI Benchmark for Energy Utilities provides energy utility clients with a reliable set of metrics and benchmarking capabilities in relation to the largest investor-owned, municipal, and cooperative utilities in the United States.

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ACSI Around the Globe

Blog Highlights

Blog Highlights: ACSI Matters

NCSI-UK Brings ACSI Science to the United Kingdom

NCSI-UKThe NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households. Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.

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