ACSI Telecommunications and Information Report 2013

First Quarter 2013 Update on U.S. Overall Customer Satisfaction

May 21, 2013

Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. The ACSI Telecommunications and Information Report 2013 examines the implications of new customer satisfaction benchmarks for top companies in key industries that provide data, voice, and video services to U.S. households. Starting with this report, the ACSI introduces an array of new, industry-specific benchmarks that measure key elements of the customer experience--from HD picture quality and cell phone battery life to website and call center satisfaction.

Featured industries: Internet service providers, subscription television service, fixed-line telephone service, wireless telephone service, cellular telephones, and computer software

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