ACSI Finance and Insurance Report 2013
Third Quarter 2013 Update on U.S. Overall Customer Satisfaction
December 10, 2013
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the U.S. economy at large. The ACSI Finance and Insurance Report 2013 examines the implications of new customer satisfaction benchmarks for major commercial banks, credit unions, and a variety of insurance companies that provide policies to U.S. consumers. The report includes the third quarter 2013 update of overall U.S. customer satisfaction, a key macroeconomic indicator.
Featured industries: banks, credit unions, health insurance, life insurance, property and casualty insurance