- Energy Utilities
- Health Care
- Telecommunications and Information
- Accommodation and Restaurant
- Finance and Insurance
Household Appliances and Electronics
The ACSI has close to two decades of experience analyzing customer satisfaction with household appliance and electronics manufacturers serving the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about recent experiences with major appliances such as refrigerators and freezers, stoves, dishwashers, and clothes washers and dryers. For the electronics category, the ACSI analyzes consumer opinions about televisions and video players/recorders, including DVD and Blu-ray.
The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.
The ACSI Client Advantage
Appliance industry clients can take advantage of ACSI’s competitive and cross-industry benchmarking capabilities through two products: ACSI BenchmarkSM and ACSI DiagnosticSM.
Both of these products feature ACSI’s Client Portal —the gateway to confidential household appliance industry data spanning nearly two decades, with 30 data points per year for the largest manufacturers in the industry. ACSI’s user-friendly portal makes it easy for appliance clients to gauge their own company’s performance in relation to industry competitors and best-in-class companies in other industries.
For TV electronics, results are available at the industry level only.