|
AGENCY/DEPARTMENT
|
CUSTOMER SEGMENT
|
2008
|
|
Federal Government
(Aggregated)
|
|
68.9
|
|
|
|
|
|
Benefits Recipients
|
|
|
|
Pension Benefit Guaranty
Corporation
|
Retirees
|
89
|
|
Veteran Health Administration
|
Inpatients at VA medical centers
|
85
|
|
Veterans Health Administration
|
Outpatients at VA clinics
|
81
|
|
Information
Providers/Technical Assistance/Supply
|
|
|
|
Pension Benefit Guaranty
Corporation
|
Pension plan participants
|
81
|
|
National Aeronautics &
Space Administration
|
Users of the Earth Observing
System Data & Information Systems (EOSDIS)
|
77
|
|
Economic Research Service,
USDA
|
Users of publications
|
74
|
|
Defense Technical Information Center, Defense
|
Information users
|
73
|
|
Foreign Agricultural
Service, USDA
|
Information users
|
70
|
|
Federal Emergency Management
Agency, DHS
|
Digital flood insurance rate
map producers and consumers
|
62
|
|
Financial Services
|
|
|
|
Natural Resources Conservation
Service, USDA
|
Part time farmers
|
83
|
|
Office of Disaster
Assistance, SBA
|
Homeowner Loan recipients
|
81
|
|
Natural Resources Conservation
Service, USDA
|
Socially disadvantaged &
limited resource farmers
|
80
|
|
Office of Disaster
Assistance, SBA
|
Renter Loan recipients
|
80
|
|
Natural Resources Conservation
Service, USDA
|
Beginning farmers
|
79
|
|
Natural Resources Conservation
Service, USDA
|
Historically underserved
farmers
|
79
|
|
Natural Resources Conservation
Service, USDA
|
Specialty crop farmers
|
78
|
|
Office of Disaster
Assistance, SBA
|
Business Economic Injury
Loan recipients
|
66
|
|
Office of the CFO, Education
|
Grantees
|
65
|
|
Office of Disaster
Assistance, SBA
|
Business Loan recipients
|
63
|
|
IRS
|
|
|
|
Internal Revenue Service,
Treasury
|
Individual electronic tax
filers
|
78
|
|
Internal Revenue Service,
Treasury
|
Small Business Corporate tax
filers
|
65
|
|
Internal Revenue Service,
Treasury
|
Individual paper tax filers
|
54
|
|
Internal Revenue Service,
Treasury
|
Large & Midsize Business
Corporate tax filers
|
54
|
|
Regulatory
|
|
|
|
Pension Benefit Guaranty
Corporation
|
Premium filers
|
72
|
|
Federal Aviation
Administration, Transportation
|
Air traffic organization
|
65
|
|
Federal Aviation
Administration, Transportation
|
Aviation mechanics
|
54
|
|
Federal Aviation
Administration, Transportation
|
Licensed airline transport
pilots
|
51
|
|
|
|
|
|
E-Government
Agency/Department/Office
|
WEBSITE
|
2008
Q3
|
|
|
|
|
|
News and Information
Sites
|
|
|
|
National Library
of Medicine, National Institutes of Health, HHS
|
MedlinePlus --
http://medlineplus.gov
|
86
|
|
Department of
Defense
|
America Supports You --
http://www.americasupportsyou.mil
|
85
|
|
Federal Student
Aid, Education
|
Free Application
for Federal Student Aid -- http://www.fafsa.ed.gov
|
84
|
|
National Library
of Medicine, National Institutes of Health, HHS
|
MedlinePlus en español -- http://medlineplus.gov/esp/
|
84
|
|
National
Institute of Diabetes and Digestive & Kidney Diseases, NIH
|
NIDDK -
http://www2.niddk.nih.gov/
|
84
|
|
National Library
of Medicine, National Institutes of Health, HHS
|
AIDSinfo -- http://aidsinfo.nih.gov/
|
83
|
|
Office on
Women's Health
|
National Women's
Health Information Center (NWHIC) main website -- www.4woman.gov
|
83
|
|
Department of
Justice
|
President's DNA
Initiative -- http://www.dna.gov
|
83
|
|
General Services
Administration
|
Federal Citizen Information
Center -- www.pueblo.gsa.gov/
|
82
|
|
Bureau of Labor
Statistics
|
BLS Occupational
Outlook Handbook-- http://www.bls.gov/oco/
|
82
|
|
National Cancer
Institute, National Institutes of Health, HHS
|
National Cancer Institute Site en Español-- www.cancer.gov/espanolwww.cancer.gov/espanol
|
81
|
|
National Women's
Health Information Center
|
Girls Health --
www.girlshealth.com
|
80
|
|
National Library
of Medicine, National Institutes of Health, HHS
|
TOXNET --
http://toxnet.nlm.nih.gov
|
79
|
|
NIH Senior
Health, National Institutes of Health, HHS
|
NIH Senior
Health - http://nihseniorhealth.gov
|
78
|
|
National
Institute on Drug Abuse, National Institutes of Health, HHS
|
NIDA for Teens
website -- http://teens.drugabuse.gov/
|
78
|
|
National Institute of Justice, Justice
|
NIJ main website
-- http://www.ojp.gov/nij
|
77
|
|
National
Institute on Drug Abuse, National Institutes of Health, HHS
|
NIDA main
website -- www.drugabuse.gov
|
77
|
|
National
Archives & Records Administration
|
NARA
Presidential Library websites -- http://archives.gov/presidential_libraries/index.html
|
76
|
|
National
Criminal Justice Reference Service, Justice
|
NCJRS website -
www.ncjrs.gov
|
76
|
|
Department of
Justice
|
Office of
Community Oriented Policing Services -- http://www.cops.usdoj.gov/
|
76
|
|
Agency for
Healthcare Research & Quality, HHS
|
Agency for
Healthcare Research and Quality -- www.ahrq.gov
|
76
|
|
Federal Motor
Carrier Safety Administration
|
FMCSA Protect
Your Move -- www.protectyourmove.com
|
75
|
|
Bureau of
Educational and Cultural Affairs, State
|
U.S. Department
of State Bureau of Educational and Cultural Affairs website --
https://alumni.state.gov
|
74
|
|
Small Business
Administration
|
Business Gateway
-- www.business.gov
|
73
|
|
U.S. Department of Commerce
|
National
Geodetic Society, National Oceanic and Atmospheric Administration website --
http://www.ngs.noaa.gov/
|
73
|
|
General Services
Administration
|
Consumer Action
Website, Federal Citizen
Information Center
-- www.consumeraction.gov
|
73
|
|
Food Safety and
Inspection Service, Agriculture
|
FSIS main
website -- www.fsis.usda.gov
|
73
|
|
Department of
the Treasury, Alcohol and Tobacco Tax and Trade Bureau
|
USTTB website --
www.ttb.gov
|
72
|
|
Military Health
System, Defense
|
Force Health
Protection & Readiness Policy and Programs -- http://fhp.osd.mil/
|
72
|
|
Office of
National Drug Control,
White House
|
Parents: The
Anti-Drug: www.Theantidrug.com
|
72
|
|
U.S. Nuclear Regulatory Commission
|
U.S. Nuclear
Regulatory Commission website -- www.nrc.gov
|
71
|
|
International
Information Programs, State
|
IIP main website
-- http://usinfo.state.gov
|
71
|
|
Social Security
Administration
|
Social Security
Online: Answers to Your Questions -- http://ssa-custhelp.ssa.gov
|
70
|
|
Health Resources
and Services Administration, HHS
|
Health Resources
and Services Administration main website -- http://www.hrsa.gov/
|
70
|
|
Environmental
Protection Agency
|
ENERGY STAR
Building & Plants Website --
http://www.energystar.gov/index.cfm?c=business.bus_index
|
70
|
|
Federal Deposit
Insurance Corporation
|
FDIC
Applications -- www2.fdic.gov
|
69
|
|
Economic
Research Service, Agriculture
|
ERS main website
-- www.ers.usda.gov
|
69
|
|
Financial
Management Service, Treasury
|
Financial
Management Service -- www.fms.treas.gov
|
69
|
|
Bureau of
Economic Analysis, Commerce
|
BEA main website
-- http://www.bea.gov
|
69
|
|
National
Agricultural Library, Agriculture
|
NAL main website
-- www.nal.usda.gov
|
67
|
|
Bureau of
Educational and Cultural Affairs, State
|
U.S. Department
of State Bureau of Educational and Cultural Affairs website --
http://exchanges.state.gov/
|
66
|
|
U.S. Census Bureau, Commerce
|
U.S. Census
Bureau main website -- http://www.census.gov
|
66
|
|
Office of
National Drug Control,
White House
|
Above the
Influence -- www.abovetheinfluence.com
|
66
|
|
Cooperative State Research, Education, and Extension
Service, Agriculture
|
CSREES main
website -- www.csrees.usda.gov
|
65
|
|
Foreign
Agricultural Service, Agriculture
|
FAS main website
-- www.fas.usda.gov
|
65
|
|
Military Health
System, Defense
|
Military Health
System main website -- http://www.health.mil/
|
64
|
|
Natural
Resources Conservation Service, Agriculture
|
NRCS website --
http://www.nrcs.usda.gov
|
64
|
|
Forest Service, Agriculture
|
Forest Service
main website -- http://www.fs.fed.us
|
63
|
|
Military Health
System, Defense
|
TRICARE --
www.tricare.osd.mil/
|
62
|
|
National
Archives & Records Administration
|
NARA AAD - Access to Archival
Databases--www.archives.gov/aad/index.html
|
62
|
|
General Services
Administration
|
GSA E-Library --
http://www.gsaelibrary.gsa.gov/ElibMain/ElibHome
|
60
|
|
Federal
Emergency Management Agency, Homeland Security
|
National Flood
Insurance Program -- http://www.fema.gov/business/nfip/
|
56
|
|
Federal
Emergency Management Agency, Homeland Security
|
FEMA Map
Service Center -- http://store.msc.fema.gov
|
53
|
|
Portals and Department
Main Sites
|
|
|
|
National
Institute of Arthritis and Musculoskeletal and Skin Diseases, National
Institutes of Health, HHS
|
NIAMS Public
Website --http://www.niams.nih.gov/index.htm
|
83
|
|
Peace Corps
|
www.peacecorps.gov
|
82
|
|
Centers for
Disease Control and Prevention
|
CDC main website
-- www.cdc.gov
|
82
|
|
Federal Bureau
of Investigation
|
FBI main website
-- www.fbi.gov
|
81
|
|
General Services
Administration
|
GobiernoUSA.gov website -- www.gobiernousa.gov
|
80
|
|
National
Aeronautics and Space Administration
|
NASA main website -- www.nasa.gov
|
80
|
|
United States Mint, Treasury
|
U.S. Mint main
website -- www.usmint.gov
|
80
|
|
National Cancer
Institute, National Institutes of Health, HHS
|
National Cancer
Institute main website -- www.cancer.gov
|
79
|
|
National Parks
Service, Interior
|
National Parks
Service main website -- www.nps.gov
|
79
|
|
Department of
Defense
|
Department of
Defense main website -- www.defenselink.mil
|
79
|
|
General Services
Administration
|
GSA main website
-- www.gsa.gov
|
78
|
|
U.S. Small Business Administration
|
SBA main website
-- www.sba.gov
|
75
|
|
National
Institute for Standards and Technology
|
National
Institute for Standards and Technology main website -- www.nist.gov
|
74
|
|
Government
Accountability Office
|
GAO main public
website -- www.gao.gov
|
73
|
|
Department of
Veterans Affairs
|
VA Main website
-- www.va.gov and www.myhealth.va.gov
|
72
|
|
Substance Abuse
and Mental
Health Services Administration, HHS
|
SAMHSA website
-- www.samhsa.gov
|
72
|
|
Department of
State
|
Department of
State main website -- www.state.gov
|
71
|
|
Department of
the Treasury
|
Treasury main
website -- www.treasury.gov
|
71
|
|
Social Security
Administration
|
Social Security
Online (Main Website) -- www.socialsecurity.gov/
|
71
|
|
United States Access Board
|
U.S. Access Board --
http://www.access-board.gov
|
71
|
|
Pension Benefit
Guaranty Corporation
|
PBGC main
website -- www.pbgc.gov
|
71
|
|
Federal Deposit
Insurance Corporation
|
FDIC main
website -- www.fdic.gov
|
71
|
|
General Services
Administration
|
Federal Asset
Sales (GovSales) -www.govsales.gov
|
68
|
|
National
Archives & Records Administration
|
NARA main public website -- www.archives.gov
|
67
|
|
Internal Revenue
Service, Treasury
|
IRS main website
--www.irs.gov
|
64
|
|
Office of
Disability Employment Policy, Labor
|
DisabilityInfo
-- www.DisabilityInfo.gov
|
62
|
|
United States International Trade Commission
|
U.S.
International Trade Commission main website -- http://www.usitc.gov/
|
57
|
|
E-Commerce and
Transactional Sites
|
|
|
|
SSA Retirement
Planner
|
SSA Retirement Estimator -- www.ssa.gov/estimator/
|
90
|
|
Social Security
Administration
|
Help with
Medicare Prescription Drug Plan Costs -- http://www.socialsecurity.gov/i1020/
|
88
|
|
Social Security
Administration
|
Internet Social
Security Benefits Application --http://www.socialsecurity.gov/applyforbenefits
|
87
|
|
Pension Benefit
Guaranty Corporation
|
MyPAA -
https://egov.pbgc.gov/mypaa
|
83
|
|
Pension Benefit
Guaranty Corporation
|
MyPBA -
https://egov.pbgc.gov/mypba
|
83
|
|
Social Security
Administration
|
Social Security
Business Services Online --http://www.ssa.gov/bso/bsowelcome.htm
|
83
|
|
United States Mint, Treasury
|
Online Catalog -- http://catalog.usmint.gov
|
82
|
|
Social Security
Administration
|
Social Security
Internet Disability Report --http://www.ssa.gov/applyfordisability/
|
74
|
|
SSA Retirement
Planner
|
Social Security
Retirement Planner --www.socialsecurity.gov/r&m1.htm
|
73
|
|
General Services
Administration
|
GSA Global
Supply website -- https://www.globalsupply.gsa.gov
|
72
|
|
Forest Service, Agriculture
|
Recreation
One-Stop- www.recreation.gov
|
71
|
|
General Services
Administration
|
GSA E-Buy
--http://www.ebuy.gsa.gov
|
71
|
|
General Services
Administration
|
GSA Advantage
website -- https://www.gsaadvantage.gov
|
69
|
|
Department of
the Treasury, Bureau of the Public Debt
|
Treasury Direct
-- www.treasurydirect.gov
|
69
|
|
Career and Recruitment
Sites
|
|
|
|
Central
Intelligence Agency
|
Recruitment
website -- http://www.cia.gov/employment
|
81
|
|
Department of
Labor
|
Department of
Labor Job Listings -- www.doors.dol.gov
|
78
|
|
Department of
State
|
Recruitment
website -- www.careers.state.gov
|
75
|
|
Office of
Personnel Management
|
Recruitment
website -- www.usajobs.opm.gov
|
75
|
|
General Services
Administration
|
GSA Global Supply website --
https://www.globalsupply.gsa.gov
|
69
|
|
Federal Emergency Management
Agency,
Homeland Security
|
FEMA Map Modernization --
http://www.fema.gov/plan/prevent/fhm/mm_main.shtm
|
49
|
|
Site Search
|
|
|
|
General Services
Administration
|
BuscadorUSA
(Spanish-language search) http://www.buscadorusa.gov
|
68
|
|
|
|
|