ACSI Benchmarks for E-Government Q4 2011

January 19, 2012

E-Government
Agency/Department/Office
WEBSITE  2011
 Q4
E-Commerce/Transaction
Social Security Administration SSA iClaim: www.socialsecurity.gov/applyonline  91
Social Security Administration SSA Retirement Estimator: www.ssa.gov/estimator  90
Free Application for Federal Student Aid, Eductation FAFSA website: www.fafsa.ed.gov  89
Social Security Administration Help with Medicare Prescription Drug Plan Costs: www.socialsecurity.gov/i1020  88
Social Security Administration Social Security Internet Disability Report: www.ssa.gov/applyfordisability  83
U.S. Pension Benefit Guaranty Corporation MyPBA: egov.pbgc.gov/mypba  83
Social Security Administration Social Security Business Services Online:
www.ssa.gov/bso/bsowelcome.htm
 83
Substance Abuse and Mental Health Services Administration SAMHSA Store: store.samhsa.gov  81
U.S. Pension Benefit Guaranty Corporation MyPAA: egov.pbgc.gov/mypaa  78
United States Mint, Treasury Online Catalog: catalog.usmint.gov  74
Forest Service, Agriculture Recreation One-Stop: www.recreation.gov  73
General Services Administration Official Site to Buy U.S. Government Property: www.govsales.gov  72
General Services Administration GSA Auctions: www.gsaauctions.gov  71
General Services Administration General Services Administration GSAXcess: www.gsaxcess.gov  63
Department of the Treasury, Bureau of the Public Debt TreasuryDirect: www.treasurydirect.gov  52
Information/News
U.S. Citizenship and Immigration Services, DHS U.S. Citizenship and Immigration Services Resource Center: uscis.gov/portal/site/uscis/citizenship  86
National Library of Medicine, National Institutes of Health, HHS MedlinePlus: medlineplus.gov  86
National Library of Medicine, National Institutes of Health, HHS MedlinePlus en español : medlineplus.gov/esp  85
Office on Women's Health National Women's Health Information Center (NWHIC) main website:  www.womenshealth.gov  84
U.S. Department of Health and Human Services HHS Healthy People:  www.healthypeople.gov  83
National Cancer Institute, National Institutes of Health, HHS National Cancer Institute Site en Español: www.cancer.gov/espanol  83
Department of Defense DoD Navy: www.navy.mil  83
Federal Trade Commission FTC OnGuardOnline: onguardonline.gov  82
U.S. Department of Health and Human Services National Library of Medicine AIDS Information: aidsinfo.nih.gov  82
National Institute of Diabetes and Digestive & Kidney Diseases, National Institutes of Health, HHS NIDDK: www2.niddk.nih.gov  81
National Institute of Justice, Justice NIJ main website: www.nij.gov  81
Agency for Healthcare Research & Quality, HHS AHRQ Effective Health Care Program: effectivehealthcare.ahrq.gov  81
U.S. Citizenship and Immigration Services, DHS U.S. Citizenship and Immigration Services: www.uscis.gov/e-verify  81
U.S. Department of Commerce National Geodetic Society, National Oceanic and Atmospheric Administration website: www.ngs.noaa.gov  81
AHRQ Health Care Innovations Exchange, HHS AHRQ Health Care Innovations Exchange: innovations.ahrq.gov  81
Defense Media Agency Pentagon Channel: www.pentagonchannel.mil  80
National Institute of Child Health and Human Development, National Institutes of Health, HHS National Institute of Child Health and Human Development: nichd.nih.gov  80
Department of Defense DoD Air Force: www.af.mil  80
National Women's Health Information Center Girls Health: girlshealth.gov  79
Federal Emergency Management Agency, DHS Federal Emergency Management Agency Ready Campaign: www.ready.gov  79
Department of State Department of State blog website:  blogs.state.gov  78
Agency for Healthcare Research & Quality, HHS Agency for Healthcare Research and Quality: ahrq.gov  78
Bureau of Educational and Cultural Affairs, State U.S. Department of State Bureau of Educational and Cultural Affairs Alumni website : alumni.state.gov  77
Department of State, Bureau of Consular Affairs Bureau of Consular Affairs: travel.state.gov  77
National Institute of Allergy and Infectious Diseases, National Institutes of Health, HHS National Institute of Allergy and Infectious Diseases: www.niaid.nih.gov  76
Health Resources and Services Administration, HHS Health Resources and Services Administration main website: www.hrsa.gov  75
Bureau of Educational and Cultural Affairs, State U.S. Department of State Bureau of Educational and Cultural Affairs Exchanges website: exchanges.state.gov  75
Bureau of Labor Statistics Bureau of Labor Statistics: bls.gov  75
U.S. Department of Health and Human Services HHS National Health Information Center: healthfinder.gov  74
Federal Aviation Administration, Department of Transportation Federal Aviation Administration: www.faa.gov  74
Federal Highway Administration U.S. Department of Transportation: www.fhwa.dot.gov  74
U.S. Nuclear Regulatory Commission U.S. Nuclear Regulatory Commission website: www.nrc.gov  74
Economic Research Service, Agriculture ERS main website: ers.usda.gov  73
Foreign Agricultural Service, Agriculture FAS main website: www.fas.usda.gov  73
Agency for Healthcare Research & Quality, HHS AHRQ CAHPS: cahps.ahrq.gov  73
National Library of Medicine, National Institutes of Health, HHS National Library of Medicine Clinical Trials website: www.nlm.nih.gov/medlineplus/clinicaltrials.html  72
Food Safety and Inspection Service, Agriculture FSIS main website:  www.fsis.usda.gov  72
United States Geological Survey U.S. Geological Survey: www.usgs.gov  69
Military Health System, Defense Military Health System main website: www.health.mil  69
Bureau of Economic Analysis, Commerce BEA main website: bea.gov  69
Federal Deposit Insurance Corporation FDIC Applications: www.fdic.gov  69
Alcohol and Tobacco Tax and Trade Bureau, Treasury USTTB website: ttb.gov  68
Social Security Administration Social Security Online: Frequently Asked Questions: ssa-custhelp.ssa.gov  67
Department of Transportation Research and Innovative Technology Administration DOT Research and Innovative Technology Administration website: rita.dot.gov  65
Military Health System, Defense TRICARE: tricare.mil  65
Federal Motor Carrier Safety Administration Federal Motor Carrier Safety Administration Main Site: fmcsa.dot.gov  65
HHS/Grants Policy Committee HHS: grants.gov  61
Forest Service, Agriculture Forest Service website: www.fs.fed.us  61
Natural Resources Conservation Service, Agriculture NRCS website: www.nrcs.usda.gov  55
Portal/Department Main Site
U.S. Citizenship and Immigration Services, DHS U.S. Citizenship and Immigration Services Español : www.uscis.gov/portal/site/uscis-es  86
General Services Administration GobiernoUSA.gov website: www.gobiernousa.gov  86
National Institute of Arthritis and Musculoskeletal and Skin Diseases, National Institutes of Health, HHS NIAMS public website: www.niams.nih.gov  84
Centers for Disease Control and Prevention CDC main website: www.cdc.gov  83
National Cancer Institute, National Institutes of Health, HHS National Cancer Institute main website: www.cancer.gov  83
U.S. Citizenship and Immigration Services, DHS U.S. Citizenship and Immigration Services: www.uscis.gov/portal/site/uscis  82
National Aeronautics and Space Administration NASA main website: www.nasa.gov  81
Federal Bureau of Investigation FBI main website: www.fbi.gov  80
National Institute of Dental and Craniofacial Research, National Institutes of Health, HHS National Institute of Dental and Craniofacial Research: nidcr.nih.gov  80
National Park Service, Interior National Park Service main website: www.nps.gov  80
National Library of Medicine, National Institutes of Health, HHS National Library of Medicine main website: www.nlm.nih.gov  78
Government Accountability Office GAO main public website: www.gao.gov  75
Department of Defense Department of Defense portal: www.defense.gov  75
National Institute for Standards and Technology National Institute for Standards and Technology main website: www.nist.gov  75
Department of State Department of State main website: www.state.gov  75
Federal Deposit Insurance Corporation FDIC main website: www.fdic.gov  74
General Services Administration GSA main website: www.gsa.gov  74
General Services Administration USAGov website: www.usa.gov  73
National Archives & Records Administration NARA main public website: www.archives.gov  73
U.S. Small Business Administration SBA main website: www.sba.gov  72
U.S. Pension Benefit Guaranty Corporation U.S. PBGC main website: www.pbgc.gov  71
United States International Trade Commission U.S. International Trade Commission main website: www.usitc.gov  70
Internal Revenue Service, Treasury IRS main website: www.irs.gov  70
Substance Abuse and Mental Health Services Administration, HHS SAMHSA website: www.samhsa.gov  70
Social Security Administration Social Security Online (main website): www.socialsecurity.gov  69
Department of Homeland Security Department of Homeland Security main website: www.dhs.gov  69
Environmental Protection Agency U.S. Environmental Protection Agency: www.epa.gov  68
Department of Veterans Affairs VA main website: www.va.gov and www.myhealth.va.gov  68
U.S. Food and Drug Administration U.S. Food and Drug Administration main website: www.fda.gov  67
Department of Homeland Security Federal Emergency Management Agency main site: www.fema.gov  66
Office of Disability Employment Policy, Labor Disability: www.disability.gov  66
Department of the Treasury Treasury main website: www.treasury.gov  62
Recruitment/Careers
Central Intelligence Agency Recruitment website: www.cia.gov/careers  82
Department of State Recruitment website: www.careers.state.gov  81
Department of Labor Department of Labor Job Listings: www.doors.dol.gov  75
Office of Personnel Management OPM Veterans Employment website: www.fedshirevets.gov  63
Office of Personnel Management Recruitment website: www.usajobs.gov  56