May 2012 and Historical ACSI Benchmarks

Updated on May 15, 2012

Sector: Information
Industries: computer software, fixed-line telephone service, motion pictures, network/cable TV news, newspapers, subscription television service, wireless telephone service

Sector: Manufacturing/Durable Goods
Industry: cellular telephones

For benchmarks for other Manufacturing/Durable Goods industries, go to August ACSI Results and September ACSI Results.

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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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%
Change
First
Year
%
Change
ENERGY UTILITIES 75.0 74.0 75.0 73.0 73.0 74.0 75.0 69.0 73.0 73.0 72.0 73.1 72.4 72.9 73.6 73.7 74.1 74.7 76.7 77.4 76.0 -1.8 1.3
Cooperative Utilities                                   82 81 83 81 -2.4 -1.2
Touchstone Energy                                   83 81 83 81 -2.4 -2.4
All Others                                   80 83 83 80 -3.6 0.0
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
Investor-Owned Utilities                                   74 76 77 75 -2.6 1.4
Atmos Energy NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 78 78 81 83 85 83 -2.4 10.7
Sempra Energy NM NM NM NM NM NM NM 67 74 77 77 79 75 80 80 80 83 81 83 80 82 2.5 22.4
CenterPoint Energy NM NM NM NM NM NM NM NM NM NM NM 73 72 74 75 78 78 80 82 84 81 -3.6 11.0
Dominion Resources 74 75 72 74 75 74 75 65 70 72 67 71 70 73 75 72 75 77 80 82 80 -2.4 8.1
DTE Energy 78 78 78 75 74 74 75 74 68 72 71 68 65 70 72 71 72 73 72 78 80 2.6 2.6
Southern Company 78 78 76 77 79 78 80 80 81 82 81 79 80 82 81 78 78 77 81 83 80 -3.6 2.6
PPL NM NM NM NM NM NM NM 80 80 80 79 80 81 81 78 79 74 79 80 80 79 -1.3 -1.3
CMS Energy 79 76 77 75 73 76 76 75 76 78 71 74 72 73 74 70 75 77 75 79 78 -1.3 -1.3
NiSource NM NM NM NM NM NM NM 67 68 66 68 68 66 72 70 71 76 76 81 81 78 -3.7 16.4
American Electric Power 78 80 82 77 78 77 79 76 75 74 75 74 75 73 76 74 73 72 79 75 77 2.7 -1.3
MidAmerican Energy Holdings NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 79 79 79 79 82 77 -6.1 -1.3
Duke Energy 82 80 83 79 78 80 79 79 79 77 78 78 80 79 76 77 76 77 79 75 77 2.7 -6.1
Edison International 76 74 77 78 75 73 78 60 66 69 71 75 78 74 75 77 75 75 76 77 77 0.0 1.3
Entergy 75 76 75 70 70 69 74 69 74 71 73 75 70 73 74 74 73 76 78 81 76 -6.2 1.3
NextEra Energy 77 77 74 69 75 74 76 73 71 73 76 74 68 73 76 76 75 78 80 80 76 -5.0 -1.3
Ameren NM NM NM NM NM NM NM 78 76 77 74 75 74 57 64 68 71 71 78 74 76 2.7 -2.6
Exelon               66 69 71 71 71 70 68 69 70 72 73 70 74 75 1.4 13.6
Xcel Energy NM NM NM NM NM NM NM 65 74 73 70 68 70 71 73 76 72 74 74 76 75 -1.3 15.4
All Others 75 73 75 74 75 74 76 68 74 72 74 74 70 72 72 72 74 72 75 77 74 -3.9 -1.3
FirstEnergy NM NM NM NM NM NM NM 72 77 76 69 71 75 76 77 74 75 78 76 75 73 -2.7 1.4
Pepco Holdings NM NM NM NM NM NM NM NM NM 77 72 73 71 70 69 68 70 54 69 71 73 2.8 -5.2
Northeast Utilities 70 70 72 67 65 68 72 76 72 73 68 74 72 69 68 72 74 75 59 73 71 -2.7 1.4
Public Service Enterprise Group 79 80 77 75 74 73 78 75 76 76 73 74 75 73 75 76 78 78 77 74 70 -5.4 -11.4
PG&E 73 71 72 71 68 71 73 49 58 66 66 67 68 72 70 73 70 67 69 74 70 -5.4 -4.1
Consolidated Edison 77 76 74 71 69 73 71 66 74 72 68 68 68 69 66 66 66 72 71 70 69 -1.4 -10.4
Iberdrola NM NM NM NM NM NM NM 73 73 71 70 73 74 70 75 73 72 NM NM NM NM N/A N/A
Energy Future Holdings 73 74 77 70 76 74 76 71 75 74 74 72 65 63 68 72 73 NM NM NM NM N/A N/A
Reliant Energy NM NM NM 68 73 73 75 67 74 70 68 69 69 65 72 69 72 NM NM NM NM N/A N/A
PacifiCorp NM NM NM NM NM NM NM 72 71 76 NM NM NM NM NM NM NM NM NM NM NM N/A N/A
National Grid                 73 75 69 72 65 71 71 71 70 NM NM NM NM N/A N/A
Unicom 71 68 68 62 66 62 59 #                           N/A N/A
Allegheny Energy NM NM NM NM NM NM NM 79 80 76 75 74 80 79 NM NM NM #       N/A N/A
Cinergy NM NM NM NM NM NM NM NM NM NM 74 75 71 #               N/A N/A
Central and South West 77 82 78 78 NM 76 79 #                           N/A N/A
Niagara Mohawk Power 69 73 64 65 68 68 69 69 #                         N/A N/A
Progress Energy NM NM NM NM NM NM NM 76 77 75 78 75 77 77 77 75 73 78 76 #   N/A N/A
GPU 77 79 79 69 75 75 78 #                           N/A N/A
PECO Energy NM 72 70 65 66 71 72 #                           N/A N/A
KeySpan NM NM NM NM NM NM NM 68 72 71 74 70 71 74 #             N/A N/A
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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%
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%
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Municipal Utilities                                   73 76 76 76 0.0 4.1
Salt River Project                                   82 81 81 79 -2.5 -3.7
All Others                                   73 77 78 76 -2.6 4.1
CPS Energy                                   79 79 80 75 -6.3 -5.1
LA Department of Water & Power                                   66 69 71 69 -2.8 4.5
Long Island Power Authority                                   65 58 43 # N/A N/A
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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%
Change
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%
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HEALTH CARE & SOCIAL ASSISTANCE 74.0 74.0 71.0 67.0 72.0 70.0 69.0 68.0 70.0 73.0 76.0 70.8 74.1 76.8 78.0 78.5 77.0 78.4 78.5 80.0 77.6 -3.0 4.9
Ambulatory Care                             81 80 81 80 81 82 79 -3.7 -2.5
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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%
Change
First
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%
Change
Hospitals 74 74 71 67 72 70 69 68 70 73 76 71 74 77 75 77 73 77 76 78 76 -2.6 2.7
HealthTrust EPIC 67 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
HCA 78 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
American Medical Holdings NM 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
All Others 74 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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%
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%
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TRANSPORTATION 70.3 71.1 74.3 70.9 69.9 68.7 70.0 67.9 71.3 72.0 73.3 72.4 72.3 71.1 71.7 72.6 73.3 73.2 73.6 75.8 73.8 -2.6 5.0
Consumer Shipping 81 81 85 80 78 79 81 78 79 79 81 81 83 81 82 82 83 84 82 84 81 -3.6 0.0
FedEx 85 85 86 82 80 83 83 82 82 82 83 84 86 84 85 84 85 83 82 85 82 -3.5 -3.5
UPS 82 83 87 82 77 79 81 78 80 79 80 82 83 81 83 82 82 85 81 84 82 -2.4 0.0
U.S. Postal Service (Express & Priority Mail) 69 70 74 70 75 75 75 73 73 75 77 74 75 77 75 76 77 79 81 77 73 -5.2 5.8
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
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U.S. Postal Service 61 69 74 69 71 71 72 70 73 72 74 73 71 73 74 74 71 74 75 77 72 -6.5 18.0

Score tables print best in landscape.

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Notes
ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").