May 2012 and Historical ACSI Benchmarks

Updated on May 15, 2012

Sector: Information
Industries: computer software, fixed-line telephone service, motion pictures, network/cable TV news, newspapers, subscription television service, wireless telephone service

Sector: Manufacturing/Durable Goods
Industry: cellular telephones

For benchmarks for other Manufacturing/Durable Goods industries, go to August ACSI Results and September ACSI Results.

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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
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ENERGY UTILITIES 75.0 74.0 75.0 73.0 73.0 74.0 75.0 69.0 73.0 73.0 72.0 73.1 72.4 72.9 73.6 73.7 74.1 74.7 76.7 77.4 0.9 3.2
Cooperative Utilities                                   82 81 83 2.5 1.2
All Others                                   80 83 83 0.0 3.8
Touchstone Energy                                   83 81 83 2.5 0.0
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Investor-Owned Utilities                                   74 76 77 1.3 4.1
Atmos Energy NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 78 78 81 83 85 2.4 13.3
CenterPoint Energy NM NM NM NM NM NM NM NM NM NM NM 73 72 74 75 78 78 80 82 84 2.4 15.1
Southern Company 78 78 76 77 79 78 80 80 81 82 81 79 80 82 81 78 78 77 81 83 2.5 6.4
Dominion Resources 74 75 72 74 75 74 75 65 70 72 67 71 70 73 75 72 75 77 80 82 2.5 10.8
MidAmerican Energy Holdings NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 79 79 79 79 82 3.8 5.1
Entergy 75 76 75 70 70 69 74 69 74 71 73 75 70 73 74 74 73 76 78 81 3.8 8.0
NiSource NM NM NM NM NM NM NM 67 68 66 68 68 66 72 70 71 76 76 81 81 0.0 20.9
NextEra Energy 77 77 74 69 75 74 76 73 71 73 76 74 68 73 76 76 75 78 80 80 0.0 3.9
PPL NM NM NM NM NM NM NM 80 80 80 79 80 81 81 78 79 74 79 80 80 0.0 0.0
Sempra Energy NM NM NM NM NM NM NM 67 74 77 77 79 75 80 80 80 83 81 83 80 -3.6 19.4
CMS Energy 79 76 77 75 73 76 76 75 76 78 71 74 72 73 74 70 75 77 75 79 5.3 0.0
DTE Energy 78 78 78 75 74 74 75 74 68 72 71 68 65 70 72 71 72 73 72 78 8.3 0.0
Edison International 76 74 77 78 75 73 78 60 66 69 71 75 78 74 75 77 75 75 76 77 1.3 1.3
All Others 75 73 75 74 75 74 76 68 74 72 74 74 70 72 72 72 74 72 75 77 2.7 2.7
Xcel Energy NM NM NM NM NM NM NM 65 74 73 70 68 70 71 73 76 72 74 74 76 2.7 16.9
Duke Energy 82 80 83 79 78 80 79 79 79 77 78 78 80 79 76 77 76 77 79 75 -5.1 -8.5
American Electric Power 78 80 82 77 78 77 79 76 75 74 75 74 75 73 76 74 73 72 79 75 -5.1 -3.8
FirstEnergy NM NM NM NM NM NM NM 72 77 76 69 71 75 76 77 74 75 78 76 75 -1.3 4.2
Public Service Enterprise Group 79 80 77 75 74 73 78 75 76 76 73 74 75 73 75 76 78 78 77 74 -3.9 -6.3
PG&E 73 71 72 71 68 71 73 49 58 66 66 67 68 72 70 73 70 67 69 74 7.2 1.4
Exelon               66 69 71 71 71 70 68 69 70 72 73 70 74 5.7 12.1
Ameren NM NM NM NM NM NM NM 78 76 77 74 75 74 57 64 68 71 71 78 74 -5.1 -5.1
Northeast Utilities 70 70 72 67 65 68 72 76 72 73 68 74 72 69 68 72 74 75 59 73 23.7 4.3
Pepco Holdings NM NM NM NM NM NM NM NM NM 77 72 73 71 70 69 68 70 54 69 71 2.9 -7.8
Consolidated Edison 77 76 74 71 69 73 71 66 74 72 68 68 68 69 66 66 66 72 71 70 -1.4 -9.1
Reliant Energy NM NM NM 68 73 73 75 67 74 70 68 69 69 65 72 69 72 NM NM NM N/A N/A
National Grid                 73 75 69 72 65 71 71 71 70 NM NM NM N/A N/A
Energy Future Holdings 73 74 77 70 76 74 76 71 75 74 74 72 65 63 68 72 73 NM NM NM N/A N/A
PacifiCorp NM NM NM NM NM NM NM 72 71 76 NM NM NM NM NM NM NM NM NM NM N/A N/A
Allegheny Energy NM NM NM NM NM NM NM 79 80 76 75 74 80 79 NM NM NM NM NM NM N/A N/A
Iberdrola NM NM NM NM NM NM NM 73 73 71 70 73 74 70 75 73 72 NM NM NM N/A N/A
GPU 77 79 79 69 75 75 78 #                         N/A N/A
PECO Energy NM 72 70 65 66 71 72 #                         N/A N/A
Cinergy NM NM NM NM NM NM NM NM NM NM 74 75 71 #             N/A N/A
Niagara Mohawk Power 69 73 64 65 68 68 69 69 #                       N/A N/A
Central and South West 77 82 78 78 NM 76 79 #                         N/A N/A
KeySpan NM NM NM NM NM NM NM 68 72 71 74 70 71 74 #           N/A N/A
Unicom 71 68 68 62 66 62 59 #                         N/A N/A
Progress Energy NM NM NM NM NM NM NM 76 77 75 78 75 77 77 77 75 73 78 76 # N/A N/A
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Municipal Utilities                                   73 76 76 0.0 4.1
Salt River Project                                   82 81 81 0.0 -1.2
CPS Energy                                   79 79 80 1.3 1.3
All Others                                   73 77 78 1.3 6.8
LA Department of Water & Power                                   66 69 71 2.9 7.6
Long Island Power Authority                                   65 58 43 -25.9 -33.8
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HEALTH CARE & SOCIAL ASSISTANCE 74.0 74.0 71.0 67.0 72.0 70.0 69.0 68.0 70.0 73.0 76.0 70.8 74.1 76.8 78.0 78.5 77.0 78.4 78.5 80.0 1.9 8.1
Ambulatory Care                             81 80 81 80 81 82 1.2 1.2
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Hospitals 74 74 71 67 72 70 69 68 70 73 76 71 74 77 75 77 73 77 76 78 2.6 5.4
All Others 74 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
American Medical Holdings NM 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
HCA 78 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
HealthTrust EPIC 67 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
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INFORMATION 78.5 78.3 76.0 71.1 71.4 70.2 69.4 68.0 68.3 69.3 67.5 65.8 68.6 68.3 68.6 70.2 72.8 72.3 71.9 72.3 0.6 -7.9
Computer Software                         74 73 74 75 76 78 77 76 -1.3 2.7
All Others                         75 75 75 76 77 79 77 76 -1.3 1.3
Microsoft                         73 70 69 70 76 78 75 74 -1.3 1.4
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
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Fixed-Line Telephone Service 81 80 79 75 74 73 72 70 71 72 71 70 70 70 73 72 75 73 70 74 5.7 -8.6
All Others 77 76 77 75 74 73 74 69 73 75 74 73 71 72 74 75 78 76 76 75 -1.3 -2.6
Verizon Communications               73 71 73 73 70 69 72 70 71 73 71 70 74 5.7 1.4
Cox Communications NM NM NM NM NM NM NM NM NM NM NM NM 76 70 74 74 74 72 71 74 4.2 -2.6
AT&T 85 83 83 80 81 79 75 73 73 76 76 72 71 70 75 71 75 71 70 73 4.3 -14.1
Charter Communications NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 N/A N/A
Comcast NM NM NM NM NM NM NM NM NM NM NM NM 69 67 69 67 68 69 67 71 6.0 2.9
CenturyLink 79 83 80 76 76 74 70 71 74 73 65 66 64 66 70 68 70 70 66 71 7.6 -10.1
Time Warner Cable NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 68 N/A N/A
US WEST 77 76 74 71 68 67 64 #                         N/A N/A
SBC Communications 80 80 77 71 71 71 70 66 67 67 68 71 #               N/A N/A
Qwest Communications               61 56 62 64 69 70 72 73 71 72 73 #   N/A N/A
Pacific Telesis 81 78 80 72 #                               N/A N/A
NYNEX 79 79 75 66 #                               N/A N/A
MCI 75 75 78 72 74 73 70 70 70 67 70 70 #               N/A N/A
GTE 76 72 72 68 65 63 69 #                         N/A N/A
BellSouth 83 83 83 78 78 76 75 74 74 74 73 70 71 #             N/A N/A
Bell Atlantic 80 81 81 72 71 73 71 #                         N/A N/A
Ameritech 81 79 77 73 70 66 #                           N/A N/A
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Internet Service Providers                                       65 N/A N/A
All Others                                       71 N/A N/A
Verizon Communications (FiOS)                                       71 N/A N/A
Cox Communications                                       68 N/A N/A
AT&T (U-verse)                                       65 N/A N/A
Charter Communications                                       65 N/A N/A
CenturyLink                                       64 N/A N/A
Time Warner Cable                                       63 N/A N/A
Comcast                                       62 N/A N/A
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Motion Pictures 77 77 74 71 76 71 68 71 70 71 73 71 73 70 70 74 76 73 76 NM N/A N/A
Walt Disney 84 80 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Universal Studios 77 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Time Warner 78 77 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Sony Pictures Entertainment 71 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Paramount Communications 72 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Fox Entertainment 79 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
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95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
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Network/Cable TV News 77 76 70 62 65 62 64 62 65 68 66 68 69 67 69 71 74 77 74 NM N/A N/A
Turner Broadcasting System 82 81 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
NBC Television Network 76 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
CBS Broadcasting 79 75 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
All Others 77 80 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
ABC 76 77 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
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Newspapers 72 68 69 69 66 69 68 68 63 64 68 63 63 66 64 63 65 65 64 NM N/A N/A
Times Mirror 68 67 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
New York Times 74 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Knight-Ridder 68 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Gannett 75 66 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Dow Jones 75 76 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
All Others NM 65 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
Tribune 70 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A N/A
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Subscription Television Service               64 61 61 61 61 63 62 64 63 66 66 66 68 3.0 6.3
Verizon Communications (FiOS)               NM NM NM NM NM NM NM NM NM 73 72 74 73 -1.4 0.0
DIRECTV               70 70 72 71 67 71 67 68 71 68 69 68 72 5.9 2.9
AT&T (U-verse)               NM NM NM NM NM NM NM NM NM 72 68 68 71 4.4 -1.4
DISH Network               71 68 71 71 68 68 67 65 64 71 67 69 70 1.4 -1.4
All Others               62 63 60 60 59 63 66 69 70 70 69 68 69 1.5 11.3
Cox Communications               NM NM NM 63 63 63 63 63 66 67 67 63 65 3.2 3.2
Charter Communications               63 53 55 56 56 55 55 54 51 60 59 59 64 8.5 1.6
Comcast               64 56 55 56 58 60 56 54 59 61 59 61 63 3.3 -1.6
Time Warner Cable               63 61 61 60 61 61 58 59 59 61 59 63 60 -4.8 -4.8
AT&T Corp.               62 56                     N/A N/A
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Wireless Telephone Service                     65 63 66 68 68 69 72 71 70 72 2.9 10.8
All Others                     70 65 68 68 71 73 76 77 76 78 2.6 11.4
Verizon Wireless                     68 67 69 71 72 74 73 72 70 73 4.3 7.4
Sprint                     59 63 63 61 56 63 70 72 71 71 0.0 20.3
AT&T Mobility                     63 62 63 68 71 67 69 66 69 70 1.4 11.1
T-Mobile                     NM 64 69 70 71 71 73 70 69 68 -1.4 6.3
AT&T Wireless                     61 #                 N/A N/A
Nextel Communications                     NM 59 #               N/A N/A
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MANUFACTURING DURABLE GOODS 79.2 79.8 78.8 78.4 77.9 77.3 79.4 78.7 79.0 79.2 78.3 78.9 80.1 80.9 80.7 81.6 81.3 82.3 83.0 82.0 -1.2 3.5
Cellular Telephones                     69 69 70 70 71 72 76 75 74 76 2.7 10.1
Apple                     NM NM NM NM NM NM NM NM 83 81 -2.4 -2.4
Motorola Mobility (Google)                     70 70 71 72 74 72 76 77 73 77 5.5 10.0
Samsung Electronics                     73 71 73 70 71 70 76 74 71 76 7.0 4.1
All Others                     64 66 68 70 70 73 77 74 73 76 4.1 18.8
Nokia                     72 70 69 72 74 74 76 73 75 76 1.3 5.6
HTC                     NM NM NM NM NM NM NM NM 75 72 -4.0 -4.0
LG Electronics                     NM NM NM NM NM NM NM NM 75 71 -5.3 -5.3
BlackBerry                     NM NM NM NM NM NM NM NM 69 69 0.0 0.0
Kyocera                     70 NM NM NM NM NM NM NM NM NM N/A N/A
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TRANSPORTATION 70.3 71.1 74.3 70.9 69.9 68.7 70.0 67.9 71.3 72.0 73.3 72.4 72.3 71.1 71.7 72.6 73.3 73.2 73.6 75.8 3.0 7.8
Consumer Shipping 81 81 85 80 78 79 81 78 79 79 81 81 83 81 82 82 83 84 82 84 2.4 3.7
FedEx 85 85 86 82 80 83 83 82 82 82 83 84 86 84 85 84 85 83 82 85 3.7 0.0
UPS 82 83 87 82 77 79 81 78 80 79 80 82 83 81 83 82 82 85 81 84 3.7 2.4
U.S. Postal Service (Express & Priority Mail) 69 70 74 70 75 75 75 73 73 75 77 74 75 77 75 76 77 79 81 77 -4.9 11.6
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U.S. Postal Service 61 69 74 69 71 71 72 70 73 72 74 73 71 73 74 74 71 74 75 77 2.7 26.2

Score tables print best in landscape.

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Notes
ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").