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Benchmarks By Company

All Companies
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
UPS [Consumer Shipping] 82 83 87 82 77 79 81 78 80 79 80 82 83 81 83 82 82 85 81 84 82 82 80 81 82 1.2
Hilton [Hotels] 75 75 75 75 72 74 77 74 76 74 77 76 78 76 78 79 80 80 80 80 78 80 81 81 82 1.2
CenterPoint Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM NM NM 73 72 74 75 78 78 80 82 84 81 81 76 79 82 3.8
Orbitz (Expedia) [Internet Travel Services]                 76 77 75 74 75 73 74 76 75 76 76 NM*** 77 75 77 78 81 3.8
FedEx [Consumer Shipping] 85 85 86 82 80 83 83 82 82 82 83 84 86 84 85 84 85 83 82 85 82 82 82 82 81 -1.2
Apple [Cellular Telephones]                     NM NM NM NM NM NM NM NM 83 81 79 80 81 81 81 0.0
Marriott [Hotels] 80 76 77 76 76 77 74 77 76 76 76 76 75 79 78 77 80 79 78 82 81 80 80 80 81 1.3
Southwest [Airlines] 78 76 76 76 74 72 70 70 74 75 73 74 74 76 79 81 79 81 77 81 78 78 80 80 80 0.0
Salt River Project [Municipal Utilities]                                   82 81 81 79 80 77 78 80 2.6
Travelocity (Expedia) [Internet Travel Services]                 76 76 76 75 74 73 75 75 77 79 75 NM*** 74 75 78 77 80 3.9
Atmos Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 78 78 81 83 85 83 82 77 80 80 0.0
Samsung [Cellular Telephones]                     73 71 73 70 71 70 76 74 71 76 81 80 80 80 80 0.0
JetBlue [Airlines] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 83 79 81 80 82 79 -3.7
Hyatt [Hotels] 76 75 77 77 75 73 74 73 75 77 74 74 75 77 78 74 79 77 76 79 78 80 79 80 79 -1.3
Motorola (Lenovo) [Cellular Telephones]                     70 70 71 72 74 72 76 77 73 77 77 79 77 76 79 3.9
Southern Company [Investor-Owned Utilities] 78 78 76 77 79 78 80 80 81 82 81 79 80 82 81 78 78 77 81 83 80 77 76 77 79 2.6
Starwood (Marriott) [Hotels] NM NM NM NM NM NM 73 71 69 73 73 75 75 76 74 74 77 79 75 78 76 76 78 79 79 0.0
Alaska [Airlines] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 77 78 79 1.3
Netflix [Video Streaming Service]                                                 78 N/A
PPL [Investor-Owned Utilities] NM NM NM NM NM NM NM 80 80 80 79 80 81 81 78 79 74 79 80 80 79 78 75 77 78 1.3
Consolidated Edison [Investor-Owned Utilities] 77 76 74 71 69 73 71 66 74 72 68 68 68 69 66 66 66 72 71 70 69 68 71 79 78 -1.3
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Sony PlayStation Vue [Video Streaming Service]                                                 78 N/A
Expedia [Internet Travel Services]                 80 78 76 79 78 75 77 79 79 77 76 NM*** 76 77 77 80 78 -2.5
NiSource [Investor-Owned Utilities] NM NM NM NM NM NM NM 67 68 66 68 68 66 72 70 71 76 76 81 81 78 78 73 78 78 0.0
Dominion Energy [Investor-Owned Utilities] 74 75 72 74 75 74 75 65 70 72 67 71 70 73 75 72 75 77 80 82 80 78 74 77 78 1.3
TracFone Wireless [Wireless Telephone Service]                     NM NM NM NM NM NM NM NM NM NM NM 77 75 77 78 1.3
Twitch (Amazon) [Video Streaming Service]                                                 78 N/A
Priceline [Internet Travel Services]             66 69 71 71 73 72 72 73 72 76 73 76 74 NM*** 75 75 81 77 78 1.3
Microsoft Store [Video Streaming Service]                                                 77 N/A
Touchstone Energy [Cooperative Utilities]                                   83 81 83 81 80 77 78 77 -1.3
InterContinental [Hotels] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 74 75 78 76 77 78 78 76 76 78 77 -1.3
Sempra Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM 67 74 77 77 79 75 80 80 80 83 81 83 80 82 79 75 78 77 -1.3
Best Western [Hotels] 74 70 NM NM NM NM NM NM NM NM NM NM NM NM 70 75 76 76 76 79 74 74 75 76 77 1.3
Apple iTunes [Video Streaming Service]                                                 77 N/A
LG [Cellular Telephones]                     NM NM NM NM NM NM NM NM 75 71 73 74 74 74 77 4.1
Vonage [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 78 80 76 -5.0
T-Mobile [Wireless Telephone Service]                     NM 64 69 70 71 71 73 70 69 68 69 70 74 73 76 4.1
Edison International [Investor-Owned Utilities] 76 74 77 78 75 73 78 60 66 69 71 75 78 74 75 77 75 75 76 77 77 76 74 76 76 0.0
Ameren [Investor-Owned Utilities] NM NM NM NM NM NM NM 78 76 77 74 75 74 57 64 68 71 71 78 74 76 76 72 74 76 2.7
NextEra Energy [Investor-Owned Utilities] 77 77 74 69 75 74 76 73 71 73 76 74 68 73 76 76 75 78 80 80 76 77 76 75 76 1.3
Berkshire Hathaway Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 79 79 79 79 82 77 75 72 76 76 0.0
HTC [Cellular Telephones]                     NM NM NM NM NM NM NM NM 75 72 75 77 75 76 76 0.0
La Quinta [Hotels] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 75 75 76 1.3
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
YouTube Red (Google) [Video Streaming Service]                                                 76 N/A
U.S. Postal Service (Express & Priority Mail) [Consumer Shipping] 69 70 74 70 75 75 75 73 73 75 77 74 75 77 75 76 77 79 81 77 73 75 74 75 76 1.3
CPS Energy [Municipal Utilities]                                   79 79 80 75 77 72 73 75 2.7
Vudu (Walmart) [Video Streaming Service]                                                 75 N/A
CMS Energy [Investor-Owned Utilities] 79 76 77 75 73 76 76 75 76 78 71 74 72 73 74 70 75 77 75 79 78 76 71 74 75 1.4
Entergy [Investor-Owned Utilities] 75 76 75 70 70 69 74 69 74 71 73 75 70 73 74 74 73 76 78 81 76 77 70 74 75 1.4
Hulu [Video Streaming Service]                                                 75 N/A
Google Play [Video Streaming Service]                                                 75 N/A
WEC Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 75 75 0.0
Amazon Prime Video [Video Streaming Service]                                                 75 N/A
AT&T Mobility [Wireless Telephone Service]                     63 62 63 68 71 67 69 66 69 70 68 70 71 72 74 2.8
Verizon Wireless [Wireless Telephone Service]                     68 67 69 71 72 74 73 72 70 73 75 71 71 74 74 0.0
CBS All Access [Video Streaming Service]                                                 74 N/A
Allegiant [Airlines] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 65 65 71 74 4.2
Delta [Airlines] 77 72 67 69 65 68 66 61 66 67 67 65 64 59 60 64 62 56 65 68 71 71 71 76 74 -2.6
U-verse TV (AT&T) [Video-on-Demand Service]                                                 74 N/A
American [Airlines] 70 71 71 62 67 64 63 62 63 67 66 64 62 60 62 60 63 63 64 65 66 66 72 76 74 -2.6
U.S. Cellular [Wireless Telephone Service]                     NM NM NM NM NM NM NM NM NM NM NM NM 72 74 74 0.0
FirstEnergy [Investor-Owned Utilities] NM NM NM NM NM NM NM 72 77 76 69 71 75 76 77 74 75 78 76 75 73 79 69 73 73 0.0
Xcel Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM 65 74 73 70 68 70 71 73 76 72 74 74 76 75 76 71 73 73 0.0
DTE Energy [Investor-Owned Utilities] 78 78 78 75 74 74 75 74 68 72 71 68 65 70 72 71 72 73 72 78 80 74 72 73 73 0.0
American Electric Power [Investor-Owned Utilities] 78 80 82 77 78 77 79 76 75 74 75 74 75 73 76 74 73 72 79 75 77 74 70 72 73 1.4
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
National Grid [Investor-Owned Utilities]                 73 75 69 72 65 71 71 71 70 NM NM NM NM NM 71 71 73 2.8
Duke Energy [Investor-Owned Utilities] 82 80 83 79 78 80 79 79 79 77 78 78 80 79 76 77 76 77 79 75 77 72 70 73 73 0.0
Choice [Hotels] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 76 74 74 76 75 74 73 74 74 73 -1.4
DISH Network [Video-on-Demand Service]                                                 73 N/A
Public Service Enterprise Group [Investor-Owned Utilities] 79 80 77 75 74 73 78 75 76 76 73 74 75 73 75 76 78 78 77 74 70 72 68 72 72 0.0
Verizon Communications [Fixed-Line Telephone Service]               73 71 73 73 70 69 72 70 71 73 71 70 74 73 68 72 73 72 -1.4
AT&T [Fixed-Line Telephone Service] 85 83 83 80 81 79 75 73 73 76 76 72 71 70 75 71 75 71 70 73 72 65 70 71 72 1.4
Fios (Verizon Communications) [Video-on-Demand Service]                                                 72 N/A
HBO Now [Video Streaming Service]                                                 72 N/A
Starz [Video Streaming Service]                                                 72 N/A
Exelon [Investor-Owned Utilities]               66 69 71 71 71 70 68 69 70 72 73 70 74 75 69 70 71 72 1.4
Sling TV (DISH Network) [Video Streaming Service]                                                 71 N/A
Suddenlink (Altice USA) [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 N/A
U-verse TV (AT&T) [Subscription Television Service]               NM NM NM NM NM NM NM NM NM 72 68 68 71 69 69 69 70 70 0.0
DIRECTV NOW (AT&T) [Video Streaming Service]                                                 70 N/A
Showtime Anytime [Video Streaming Service]                                                 70 N/A
Eversource Energy [Investor-Owned Utilities] 70 70 72 67 65 68 72 76 72 73 68 74 72 69 68 72 74 75 59 73 71 66 65 71 70 -1.4
Fios (Verizon Communications) [Internet Service Providers]                                       71 71 68 73 71 70 -1.4
LA Department of Water & Power [Municipal Utilities]                                   66 69 71 69 68 67 69 70 1.4
Wyndham [Hotels] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 70 70 70 73 70 72 72 68 70 71 70 -1.4
DIRECTV (AT&T) [Video-on-Demand Service]                                                 70 N/A
Sprint [Wireless Telephone Service]                     59 63 63 61 56 63 70 72 71 71 68 65 70 73 70 -4.1
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
PG&E [Investor-Owned Utilities] 73 71 72 71 68 71 73 49 58 66 66 67 68 72 70 73 70 67 69 74 70 71 72 74 70 -5.4
Optimum (Altice USA) [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 67 72 71 69 -2.8
Sony Crackle [Video Streaming Service]                                                 68 N/A
AT&T Internet [Internet Service Providers]                                       65 65 69 64 69 68 -1.4
Fios (Verizon Communications) [Subscription Television Service]               NM NM NM NM NM NM NM NM NM 73 72 74 73 68 71 70 71 68 -4.2
Optimum (Altice USA) [Video-on-Demand Service]                                                 68 N/A
DISH Network [Subscription Television Service]               71 68 71 71 68 68 67 65 64 71 67 69 70 67 67 67 67 67 0.0
United [Airlines] 71 67 70 68 65 62 62 59 64 63 64 61 63 56 56 56 60 61 62 62 60 60 68 70 67 -4.3
Xfinity (Comcast) [Video-on-Demand Service]                                                 67 N/A
Cox Communications [Video-on-Demand Service]                                                 67 N/A
Spectrum (Charter Communications) [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 69 69 65 71 66 -7.0
CenturyLink [Fixed-Line Telephone Service] 79 83 80 76 76 74 70 71 74 73 65 66 64 66 70 68 70 70 66 71 71 70 68 66 66 0.0
Xfinity (Comcast) [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM 69 67 69 67 68 69 67 71 67 64 64 65 66 1.5
Cox Communications [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM 76 70 74 74 74 72 71 74 70 68 68 68 65 -4.4
G6 Hospitality (Motel 6) [Hotels] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 63 65 65 65 0.0
Optimum (Altice USA) [Internet Service Providers]                                       NM NM 61 69 68 64 -5.9
Spectrum (Charter Communications) [Video-on-Demand Service]                                                 64 N/A
DIRECTV (AT&T) [Subscription Television Service]               70 70 72 71 67 71 67 68 71 68 69 68 72 69 68 68 68 64 -5.9
Windstream [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 61 65 65 64 -1.5
Frontier [Airlines] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 58 66 63 62 -1.6
Spirit [Airlines] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 54 62 61 62 1.6
Optimum (Altice USA) [Subscription Television Service]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 67 66 66 62 -6.1
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Suddenlink (Altice USA) [Internet Service Providers]                                       NM NM NM 61 66 61 -7.6
Spectrum (Charter Communications) [Internet Service Providers]                                       65 61 57 63 65 60 -7.7
Xfinity (Comcast) [Internet Service Providers]                                       62 57 56 59 60 60 0.0
Cox Communications [Subscription Television Service]               NM NM NM 63 63 63 63 63 66 67 67 63 65 63 62 59 61 60 -1.6
Cox Communications [Internet Service Providers]                                       68 64 58 63 62 59 -4.8
Suddenlink (Altice USA) [Subscription Television Service]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 57 62 63 58 -7.9
CenturyLink [Internet Service Providers]                                       64 65 60 63 59 58 -1.7
Spectrum (Charter Communications) [Subscription Television Service]               63 53 55 56 56 55 55 54 51 60 59 59 64 60 63 60 63 58 -7.9
Frontier Communications [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 59 67 61 57 -6.6
Xfinity (Comcast) [Subscription Television Service]               64 56 55 56 58 60 56 54 59 61 59 61 63 60 54 62 58 57 -1.7
Windstream [Internet Service Providers]                                       NM NM NM 59 57 56 -1.8
Frontier Communications [Subscription Television Service]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 60 56 -6.7
Mediacom [Subscription Television Service]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 51 54 56 55 -1.8
Frontier Communications [Internet Service Providers]                                       NM NM 61 56 56 54 -3.6
Mediacom [Internet Service Providers]                                       NM NM 57 57 58 53 -8.6
Turner Broadcasting System [Network/Cable TV News] 82 81 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
NBC Television Network [Network/Cable TV News] 76 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
CBS Broadcasting [Network/Cable TV News] 79 75 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
ABC [Network/Cable TV News] 76 77 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
HealthTrust EPIC [Hospitals] 67 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
American Medical Holdings [Hospitals] NM 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
HCA [Hospitals] 78 73 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Universal Studios [Motion Pictures] 77 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Times Mirror [Newspapers] 68 67 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
New York Times [Newspapers] 74 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Knight-Ridder [Newspapers] 68 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Tribune [Newspapers] 70 70 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Gannett [Newspapers] 75 66 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Fox Entertainment [Motion Pictures] 79 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Paramount Communications [Motion Pictures] 72 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Walt Disney [Motion Pictures] 84 80 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Sony Pictures Entertainment [Motion Pictures] 71 74 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Time Warner [Motion Pictures] 78 77 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Dow Jones [Newspapers] 75 76 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Iberdrola [Investor-Owned Utilities] NM NM NM NM NM NM NM 73 73 71 70 73 74 70 75 73 72 NM NM NM NM NM NM NM NM N/A
Energy Future Holdings [Investor-Owned Utilities] 73 74 77 70 76 74 76 71 75 74 74 72 65 63 68 72 73 NM NM NM NM NM NM NM NM N/A
Reliant Energy [Investor-Owned Utilities] NM NM NM 68 73 73 75 67 74 70 68 69 69 65 72 69 72 NM NM NM NM NM NM NM NM N/A
BlackBerry [Cellular Telephones]                     NM NM NM NM NM NM NM NM 69 69 74 78 NM NM NM N/A
Kyocera [Cellular Telephones]                     70 NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A
Ameritech [Fixed-Line Telephone Service] 81 79 77 73 70 66 #                                     N/A
Bright House Networks [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 72 #   N/A
Holiday Inn [Hotels] 69 69 NM NM 69 68 71 71 69 72 73 69 72 72 #                     N/A
Northwest Airlines [Airlines] 69 71 67 64 63 53 62 56 65 64 64 64 61 61 57 57 61 #               N/A
Continental [Airlines] 67 64 66 64 66 64 62 67 68 68 67 70 67 69 62 68 71 64 #             N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Bright House Networks [Subscription Television Service]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 65 66 #   N/A
Promus Hotel [Hotels] 82 80 83 77 78 79 #                                     N/A
Ramada [Hotels] 70 69 70 64 67 67 69 66 67 70 67 66 70 69 #                     N/A
Nextel Communications [Wireless Telephone Service]                     NM 59 #                         N/A
AT&T Wireless [Wireless Telephone Service]                     61 #                           N/A
US Airways [Airlines] 72 67 66 68 65 61 62 60 63 64 62 57 62 61 54 59 62 61 65 64 66 #       N/A
Bright House Networks [Internet Service Providers]                                       NM NM 63 67 #   N/A
AT&T Corp. [Subscription Television Service]               62 56 †                               N/A
Bell Atlantic [Fixed-Line Telephone Service] 80 81 81 72 71 73 71 #                                   N/A
KeySpan [Investor-Owned Utilities] NM NM NM NM NM NM NM 68 72 71 74 70 71 74 #                     N/A
Central and South West [Investor-Owned Utilities] 77 82 78 78 NM 76 79 #                                   N/A
Cinergy [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM NM 74 75 71 #                       N/A
Progress Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM 76 77 75 78 75 77 77 77 75 73 78 76 #           N/A
Niagara Mohawk Power [Investor-Owned Utilities] 69 73 64 65 68 68 69 69 #                                 N/A
PECO Energy [Investor-Owned Utilities] NM 72 70 65 66 71 72 #                                   N/A
Unicom [Investor-Owned Utilities] 71 68 68 62 66 62 59 #                                   N/A
MCI [Fixed-Line Telephone Service] 75 75 78 72 74 73 70 70 70 67 70 70 #                         N/A
GTE [Fixed-Line Telephone Service] 76 72 72 68 65 63 69 #                                   N/A
BellSouth [Fixed-Line Telephone Service] 83 83 83 78 78 76 75 74 74 74 73 70 71 #                       N/A
GPU [Investor-Owned Utilities] 77 79 79 69 75 75 78 #                                   N/A
PacifiCorp [Investor-Owned Utilities] NM NM NM NM NM NM NM 72 71 76 NM NM #                         N/A
Allegheny Energy [Investor-Owned Utilities] NM NM NM NM NM NM NM 79 80 76 75 74 80 79 NM NM NM #               N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
NYNEX [Fixed-Line Telephone Service] 79 79 75 66 #                                         N/A
Pepco Holdings [Investor-Owned Utilities] NM NM NM NM NM NM NM NM NM 77 72 73 71 70 69 68 70 54 69 71 73 72 69 #   N/A
Pacific Telesis [Fixed-Line Telephone Service] 81 78 80 72 #                                         N/A
Long Island Power Authority [Municipal Utilities]                                   65 58 43 #         N/A
US WEST [Fixed-Line Telephone Service] 77 76 74 71 68 67 64 #                                   N/A
Qwest Communications [Fixed-Line Telephone Service]               61 56 62 64 69 70 72 73 71 72 73 #             N/A
SBC Communications [Fixed-Line Telephone Service] 80 80 77 71 71 71 70 66 67 67 68 71 #                         N/A
Time Warner Cable (Charter Communications) [Internet Service Providers]                                       63 54 58 66 62 # N/A
Time Warner Cable (Charter Communications) [Fixed-Line Telephone Service] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 68 65 63 64 67 # N/A
Microsoft Mobile (Nokia) [Cellular Telephones]                     72 70 69 72 74 74 76 73 75 76 77 75 74 80 # N/A
Time Warner Cable (Charter Communications) [Subscription Television Service]               63 61 61 60 61 61 58 59 59 61 59 63 60 56 51 59 60 # N/A
Menards [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 78 78 79 80 1.3
LPL Financial [Financial Advisors]                                               82 N/A
PetSmart [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 80 77 78 79 1.3
BJ's Wholesale Club [Department and Discount Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 81 76 79 80 1.3
Big Lots [Department and Discount Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 77 74 77 74 -3.9
Dick's Sporting Goods [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 78 -1.3
Ascena [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 79 1.3
Ahold Delhaize [Supermarkets]                                             76 79 3.9
Wegmans [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 85 86 83 84 1.2
Ask.com [Internet Search Engines and Information]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 72 -1.4
Charles Schwab [Financial Advisors]                                               82 N/A
Company Name Base-
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Year
%
Change
Trader Joe's [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 85 83 86 85 -1.2
GameStop [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 77 78 80 77 -3.8
JVC [Televisions and Video Players] 77 78 80 79 80 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Jeep (Fiat Chrysler) [Automobiles and Light Vehicles] 78 77 76 74 77 77 75 76 79 79 77 78 77 75 76 79 77 79 83 80 79 75 78 80 2.6
Philips Electronics [Televisions and Video Players] 84 81 82 79 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
RCA (Thomson) [Televisions and Video Players] 83 82 79 79 76 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
SANYO [Televisions and Video Players] 84 79 81 82 84 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Sony [Televisions and Video Players] 86 84 81 81 82 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Zenith Electronics [Televisions and Video Players] 88 84 84 84 83 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Belk [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 80 77 -3.8
Netflix [Internet Retail]             NM NM NM NM NM NM NM 84 85 87 86 74 75 79 81 76 79 NM N/A
Save-A-Lot [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 N/A
BJ's Wholesale Club [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 80 N/A
Sam's Club (Walmart) [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 N/A
Costco [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 83 N/A
Cabela's [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 N/A
Panasonic [Televisions and Video Players] 80 80 80 83 79 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Emerson Electric [Televisions and Video Players] 80 81 80 NM NM ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Volvo [Automobiles and Light Vehicles] 82 84 84 84 81 80 82 81 82 81 80 81 NM NM NM NM NM NM NM NM NM 79 NM 82 N/A
Kia [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM 77 78 80 81 80 81 82 82 82 78 79 82 3.8
Lexus (Toyota) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM 86 87 87 89 85 87 89 87 84 84 84 86 2.4
Lincoln (Ford) [Automobiles and Light Vehicles] 79 84 80 81 83 82 85 82 84 81 86 83 83 86 83 88 89 86 90 NM NM 83 87 83 -4.6
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Year
%
Change
Mazda [Automobiles and Light Vehicles] 78 77 75 74 77 76 78 78 81 82 78 80 79 78 80 81 80 79 82 82 80 80 80 82 2.5
Mercedes-Benz [Automobiles and Light Vehicles] 85 86 87 87 86 86 87 86 83 83 80 80 82 83 82 86 86 86 85 88 86 83 81 84 3.7
Nissan [Automobiles and Light Vehicles] 83 82 80 79 77 79 78 80 80 79 81 78 82 80 82 78 82 84 83 83 81 77 80 80 0.0
Oldsmobile (GM) [Automobiles and Light Vehicles] 83 84 82 82 82 81 80 81 82 80 80 †                         N/A
Pontiac (GM) [Automobiles and Light Vehicles] 76 79 78 78 76 78 78 78 78 76 79 80 79 80 80 81 †               N/A
Saturn (GM) [Automobiles and Light Vehicles] 84 83 81 82 85 80 82 80 81 81 81 81 80 81 85 84 NM NM NM NM NM NM NM NM N/A
Subaru [Automobiles and Light Vehicles] 80 79 83 79 83 NM NM NM NM NM NM NM NM NM NM NM NM NM 87 86 85 82 84 85 1.2
Toyota [Automobiles and Light Vehicles] 86 84 84 84 85 83 82 83 83 85 84 87 87 84 86 86 84 87 85 86 83 82 85 86 1.2
Volkswagen [Automobiles and Light Vehicles] 74 76 76 79 78 82 83 81 82 76 80 78 78 80 81 86 81 84 85 84 84 80 78 79 1.3
Michaels [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 N/A
Foot Locker [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 N/A
Merrill Lynch (Bank of America) [Financial Advisors]                                               79 N/A
Fidelity [Financial Advisors]                                               79 N/A
Wells Fargo [Financial Advisors]                                               80 N/A
Morgan Stanley [Financial Advisors]                                               81 N/A
Domino's [Limited-Service Restaurants] 67 70 68 68 70 67 69 73 75 75 NM** 71 75 75 75 77 77 77 77 81 80 75 78 78 0.0
Audi (Volkswagen) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 78 83 82 -1.2
Dollar Tree [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 76 80 77 -3.8
Family Dollar [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 #     N/A
Kroger [Health and Personal Care Stores]                       NM NM NM NM NM NM NM NM NM 81 81 81 80 -1.2
Target [Health and Personal Care Stores]                       NM NM NM NM NM NM NM NM NM 78 80 79 # N/A
Walmart [Health and Personal Care Stores]                       NM NM NM NM NM NM NM NM NM 68 68 76 75 -1.3
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Year
%
Change
Texas Roadhouse [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 83 82 82 0.0
State Farm [Property and Casualty Insurance] 78 79 77 78 78 78 79 79 77 78 81 79 81 81 80 82 82 82 81 79 81 78 77 79 2.6
Progressive [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM 75 75 73 79 79 80 79 79 81 78 76 74 77 78 1.3
GEICO [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM 79 78 78 83 80 80 81 81 81 79 81 77 77 78 80 2.6
O'Reilly Auto Parts [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 N/A
Independent Advisors [Financial Advisors]                                               79 N/A
UBS [Financial Advisors]                                               79 N/A
MillerCoors [Breweries]                                     81 82 81 78 81 # N/A
Clorox [Personal Care and Cleaning Products] 88 88 84 83 85 84 85 85 85 86 88 88 86 87 87 88 86 88 87 85 85 82 84 84 0.0
Colgate-Palmolive [Personal Care and Cleaning Products] 84 86 82 83 82 80 80 85 80 83 82 83 84 81 87 83 85 84 83 85 83 79 83 81 -2.4
Dial [Personal Care and Cleaning Products] 86 85 85 83 81 79 85 84 84 85 85 83 83 86 85 84 83 84 83 84 81 79 85 83 -2.4
HuffPost (Oath/Verizon Communications) [Internet News and Opinion]                 NM NM NM NM NM NM NM NM NM 69 69 69 70 71 72 67 -6.9
Unilever [Personal Care and Cleaning Products] 84 83 83 82 83 81 85 83 83 85 85 85 85 86 87 87 87 82 86 85 80 80 84 81 -3.6
Mitsubishi Electric & Electronics [Televisions and Video Players] 81 82 83 81 83 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Allstate [Property and Casualty Insurance] 74 73 74 71 73 73 75 76 74 73 76 76 78 78 79 79 78 78 79 77 77 73 77 78 1.3
Farmers [Property and Casualty Insurance] 76 71 72 71 72 75 73 73 72 75 77 73 78 76 77 78 76 79 79 76 77 71 77 79 2.6
Bed Bath & Beyond [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 81 75 79 80 1.3
Charles Schwab [Internet Investment Services]             76 72 76 75 71 74 80 82 78 79 80 79 77 84 80 78 81 80 -1.2
Kaiser Permanente [Health Insurance]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 74 79 6.8
Humana [Health Insurance]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 72 79 9.7
Citizens Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 70 80 77 -3.8
SunTrust Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 74 80 80 0.0
Company Name Base-
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Change
TD Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 79 80 1.3
U.S. Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 77 80 3.9
Capital One [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 80 80 0.0
BB&T [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 82 80 -2.4
Regions Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 78 81 3.8
Lenovo [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 74 76 76 0.0
ASUS [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 78 80 2.6
Samsung [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 83 82 -1.2
Amazon [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 80 79 -1.3
Ross [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 74 76 76 0.0
LG [Household Appliances] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 85 83 -2.4
Samsung [Household Appliances] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 84 78 -7.1
Cigna [Health Insurance]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 60 67 66 -1.5
Thrivent Financial [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 81 83 2.5
Primerica [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 75 74 -1.3
Fred Meyer (Kroger) [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 81 80 -1.2
Merrill Edge (Bank of America) [Internet Investment Services]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 79 77 -2.5
Edward Jones [Internet Investment Services]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 81 80 -1.2
Scottrade (TD Ameritrade) [Internet Investment Services]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 83 77 -7.2
Vanguard [Internet Investment Services]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 80 81 82 1.2
Travelers [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 77 80 3.9
Liberty Mutual [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 77 80 3.9
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Year
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Change
American Family [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 77 79 2.6
Nationwide [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 79 76 -3.8
AAA [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 81 82 1.2
Farm Bureau [Property and Casualty Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 80 74 80 8.1
Farmers [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 80 77 -3.8
Lincoln Financial [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 76 76 0.0
State Farm [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 79 79 0.0
Mutual of Omaha [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 81 80 -1.2
Allstate [Life Insurance] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 82 79 -3.7
Fiat (Fiat Chrysler) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 73 NM 75 N/A
MINI (BMW) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 NM NM N/A
Mitsubishi [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 79 78 -1.3
Burlington [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 79 77 -2.5
L Brands [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM 83 81 81 85 4.9
AutoZone [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 80 78 -2.5
Advance Auto Parts [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 79 79 0.0
Abercrombie & Fitch [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 65 76 79 3.9
Hy-Vee [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 79 81 2.5
Toys R Us [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 77 78 1.3
Johnson & Johnson [Personal Care and Cleaning Products] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 81 -1.2
Target [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 71 78 79 1.3
Giant Eagle [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 67 74 76 2.7
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Change
Ahold USA (Stop & Shop, Giant) [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 70 #   N/A
ShopRite [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 75 79 79 0.0
Aldi [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 81 81 83 84 1.2
H-E-B [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 82 82 83 83 0.0
Raymond James [Financial Advisors]                                               81 N/A
Fifth Third Bank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 75 81 76 -6.2
Petco [Specialty Retail Stores]               NM NM NM NM NM NM NM NM NM NM NM NM NM NM 76 78 77 -1.3
Albertsons Companies [Health and Personal Care Stores]                       NM NM NM NM NM NM NM NM NM NM 69 83 78 -6.0
Kmart (Sears) [Health and Personal Care Stores]                       NM NM NM NM NM NM NM NM NM NM 76 84 80 -4.8
Infiniti (Nissan) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 84 NM N/A
Tumblr (Oath/Verizon Communications) [Internet Social Media]                                 NM NM NM NM NM 69 67 68 1.5
Instagram (Facebook) [Internet Social Media]                                 NM NM NM NM NM 76 74 75 1.4
Answers.com [Internet Search Engines and Information]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 67 69 68 -1.4
About.com [Internet Search Engines and Information]             NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 71 69 † N/A
Jack in the Box [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM NM NM NM 72 74 75 1.4
Arby's [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM NM NM NM 74 80 80 0.0
Panera Bread [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM NM NM NM 80 81 82 1.2
Chipotle Mexican Grill [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM NM NM NM 83 78 79 1.3
Chick-fil-A [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM NM NM NM 86 87 87 0.0
Ruby Tuesday [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 73 78 78 0.0
Denny's [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 75 74 76 2.7
TGI Fridays [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 76 78 76 -2.6
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Change
Red Robin [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 77 80 73 -8.8
Cracker Barrel [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 80 83 84 1.2
LongHorn Steakhouse (Darden) [Full-Service Restaurants]                           NM NM NM NM NM NM NM NM 81 82 77 -6.1
Bosch [Household Appliances] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 79 84 82 -2.4
Chili's [Full-Service Restaurants]                           75 73 74 78 79 76 78 74 74 75 77 2.7
Myspace [Internet Social Media]                                 63 NM NM NM NM NM NM NM N/A
Wikipedia [Internet Social Media]                                 77 78 78 78 74 77 78 77 -1.3
YouTube (Google) [Internet Social Media]                                 73 74 73 71 73 76 77 74 -3.9
Electrolux [Household Appliances] NM NM NM NM NM NM NM NM NM NM NM NM 80 81 80 79 79 78 82 78 79 81 81 81 0.0
GE Appliances [Household Appliances] 81 84 81 78 80 80 83 83 82 81 79 81 82 81 80 77 81 79 80 80 77 82 82 78 -4.9
Kenmore [Household Appliances] NM NM NM NM NM 85 85 86 83 84 85 NM NM NM NM NM NM NM NM NM NM NM NM NM N/A
Maytag [Household Appliances] 85 87 83 85 84 84 87 83 83 81 81 81 #                       N/A
Whirlpool [Household Appliances] 87 82 85 82 85 84 86 83 83 82 83 81 82 84 80 83 83 82 83 82 81 80 81 80 -1.2
Acer [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 74 77 77 79 77 76 70 78 75 -3.8
Apple [Personal Computers] 77 75 76 70 69 72 75 73 73 77 81 81 83 79 85 84 86 87 86 87 84 84 84 83 -1.2
Facebook [Internet Social Media]                                 64 66 61 62 67 75 68 68 0.0
Wendy's [Limited-Service Restaurants] 72 73 71 69 73 71 70 72 74 74 NM** 75 76 78 73 76 77 77 78 79 78 73 76 76 0.0
Taco Bell (Yum! Brands) [Limited-Service Restaurants] 66 66 66 67 64 64 63 66 67 68 NM** 72 70 69 70 73 74 76 77 74 72 72 75 76 1.3
Olive Garden (Darden) [Full-Service Restaurants]                           80 82 81 84 82 80 83 80 79 81 81 0.0
Outback Steakhouse [Full-Service Restaurants]                           79 76 77 80 81 81 81 80 78 77 80 3.9
Red Lobster [Full-Service Restaurants]                           78 79 80 83 82 83 83 78 77 79 81 2.5
Burger King [Limited-Service Restaurants] 66 65 67 68 64 66 67 65 68 68 NM** 71 70 69 71 69 74 75 75 76 76 72 76 77 1.3
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Change
KFC (Yum! Brands) [Limited-Service Restaurants] 67 68 69 67 64 64 65 63 69 71 NM** 69 70 71 70 69 75 75 75 81 74 73 78 78 0.0
Little Caesars [Limited-Service Restaurants] 72 69 69 73 71 NM 69 70 74 75 NM** 74 77 75 75 75 78 80 82 82 80 74 81 78 -3.7
McDonald's [Limited-Service Restaurants] 63 63 60 60 61 61 59 62 61 64 NM** 62 63 64 69 70 67 72 73 73 71 67 69 69 0.0
Papa John's [Limited-Service Restaurants] NM NM NM NM NM 76 77 78 76 76 NM** 78 79 77 76 75 80 79 83 82 82 78 82 82 0.0
Pizza Hut (Yum! Brands) [Limited-Service Restaurants] 69 66 63 71 71 68 70 71 70 75 NM** 71 76 72 76 74 78 81 78 80 82 78 77 76 -1.3
Starbucks [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM 77 78 77 76 78 80 76 80 76 74 75 77 2.7
Compaq (Hewlett-Packard) [Personal Computers] 78 77 74 67 72 71 71 69 68 68 69 67 72 73 70 74 74 75 NM NM NM NM NM NM N/A
Dell [Personal Computers] NM NM NM 72 74 76 80 78 76 78 79 74 78 74 75 75 77 77 81 79 76 78 78 76 -2.6
Hanesbrands [Apparel] 83 81 75 81 77 78 78 76 78 80 79 79 82 82 80 82 81 82 79 81 78 74 81 79 -2.5
Nine West [Apparel] NM NM NM NM NM NM NM 79 78 78 77 82 79 81 84 83 81 79 82 80 81 77 80 80 0.0
Levi Strauss [Apparel] 84 83 80 81 75 76 79 80 78 80 80 79 79 80 78 83 81 81 82 82 80 78 81 81 0.0
Liz Claiborne [Apparel] 84 81 81 77 78 76 79 79 80 78 79 78 81 79 79 82 79 79 †           N/A
VF [Apparel] 83 80 80 81 79 78 82 84 82 84 79 82 82 84 83 81 85 83 82 81 84 76 80 80 0.0
Adidas [Athletic Shoes] 75 80 77 74 74 75 78 73 76 74 77 75 78 77 78 78 82 80 77 80 77 77 83 81 -2.4
Nike [Athletic Shoes] 82 78 77 74 73 73 78 74 76 76 78 75 72 75 78 79 80 80 80 78 78 78 80 79 -1.3
Best Foods (CPC International) [Food Manufacturing] NM 88 NM NM NM NM #                                   N/A
Borden Foods [Food Manufacturing] 86 86 84 †                                         N/A
Campbell Soup [Food Manufacturing] 83 81 84 81 80 81 81 81 80 83 79 81 80 83 80 82 82 79 81 84 83 79 80 80 0.0
Fruit of the Loom [Apparel] 83 80 78 77 80 80 79 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A
PepsiCo [Soft Drinks] 86 87 86 83 83 82 85 84 86 83 83 82 86 84 84 86 84 85 84 85 83 78 84 85 1.2
Dr Pepper Snapple [Soft Drinks] NM 85 86 83 88 85 86 85 86 89 84 83 86 86 87 86 85 82 87 86 82 79 86 82 -4.7
HP [Personal Computers] 78 80 77 75 72 74 74 73 71 70 71 73 75 76 73 74 77 78 79 80 74 73 77 77 0.0
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IBM [Personal Computers] 78 78 74 71 74 73 75 71 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A
Packard Bell [Personal Computers] NM NM 71 66 67 66 #                                   N/A
Anheuser-Busch InBev [Breweries] 84 80 79 81 81 78 81 80 82 82 79 82 81 82 82 85 82 81 81 81 77 74 84 84 0.0
Molson Coors [Breweries] 81 84 79 80 84 78 82 78 79 80 78 82 83 82 83 81 81 81 #         84 N/A
SABMiller [Breweries] 80 82 78 81 81 81 81 78 79 79 79 81 82 83 82 83 83 84 #           N/A
B.A.T. Industries [Cigarettes] 87 87 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A
Philip Morris [Cigarettes] 80 81 79 77 75 75 75 75 74 76 78 78 77 76 79 72 77 80 80 NM NM NM NM NM N/A
Reynolds American [Cigarettes] 81 81 84 79 75 77 77 77 79 78 77 80 80 79 78 72 75 77 81 NM NM NM NM # N/A
Coca-Cola [Soft Drinks] 85 85 87 84 82 84 86 81 85 83 83 84 82 84 85 84 84 85 84 84 83 79 81 85 4.9
ConAgra [Food Manufacturing] 83 83 82 80 80 80 82 81 83 84 82 86 83 83 84 78 83 83 84 83 82 80 80 82 2.5
Gateway [Personal Computers] NM NM NM NM 76 76 78 73 72 69 74 72 73 75 #                   N/A
E*Trade [Internet Investment Services]             66 66 69 71 70 71 74 73 69 74 76 79 73 76 76 74 80 79 -1.3
BP [Gasoline Stations] NM NM NM NM 81 #   ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
BP Amoco [Gasoline Stations]           76 76 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Chevron [Gasoline Stations] 78 81 78 77 81 76 76 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Exxon [Gasoline Stations] 78 80 79 78 80 #   ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Exxon Mobil [Gasoline Stations]           77 75 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Mobil [Gasoline Stations] 80 79 78 78 82 #   ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Phillips Petroleum [Gasoline Stations] 81 81 79 82 NM NM NM ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Shell Oil [Gasoline Stations] 80 80 77 81 78 75 77 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Texaco [Gasoline Stations] 78 80 82 77 81 75 75 ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Unocal [Gasoline Stations] NM 80 NM NM NM NM NM ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Atlantic Richfield [Gasoline Stations] 75 78 72 74 74 #   ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
Amoco [Gasoline Stations] 81 81 80 79 83 #   ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ N/A
uBid.com [Internet Retail]             67 69 70 73 73 73 74 NM NM NM NM NM NM NM NM NM NM NM N/A
Fidelity [Internet Investment Services]             NM NM NM NM NM NM 80 84 80 79 78 79 78 81 76 77 81 80 -1.2
TD Ameritrade [Internet Investment Services]             NM NM NM NM NM NM 77 80 71 76 77 78 77 74 74 73 78 79 1.3
1-800-FLOWERS.COM [Internet Retail]             69 76 78 76 79 77 77 NM NM NM NM NM NM NM NM NM NM NM N/A
Amazon [Internet Retail]             84 84 88 88 84 87 87 88 86 86 87 86 85 88 86 83 86 85 -1.2
barnesandnoble.com [Internet Retail]             77 82 87 86 87 87 88 NM NM NM NM NM NM NM NM NM NM NM N/A
Buy.com [Internet Retail]             78 78 80 80 80 80 81 NM NM NM #               N/A
eBay [Internet Retail]             80 82 82 84 80 81 80 81 78 79 81 81 83 80 79 75 81 81 0.0
Egghead.com [Internet Retail]             73 †                                 N/A
Newegg [Internet Retail]             NM NM NM NM NM NM NM 87 88 86 84 85 84 83 81 79 83 83 0.0
Overstock [Internet Retail]             NM NM NM NM NM NM NM 80 82 82 83 83 81 79 77 73 79 81 2.5
Barnes & Noble [Specialty Retail Stores]               NM NM NM NM NM NM 83 83 84 82 79 82 82 81 79 81 81 0.0
Best Buy [Specialty Retail Stores]               NM NM 72 72 71 76 74 74 74 77 77 78 77 77 74 77 78 1.3
Delhaize America (Food Lion, Hannaford) [Supermarkets] 78 76 73 73 73 71 73 NM NM NM NM NM NM NM NM NM NM NM NM NM 77 76 #   N/A
A&P [Supermarkets] 68 67 68 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 70 †   N/A
Kroger [Supermarkets] 78 76 74 74 73 74 71 75 75 71 73 74 76 75 77 78 78 79 79 80 78 76 79 81 2.5
Meijer [Supermarkets] 77 79 77 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 74 78 79 1.3
Publix [Supermarkets] 82 82 80 79 79 82 77 81 81 82 81 81 83 83 82 86 84 84 86 86 82 82 84 86 2.4
Safeway [Supermarkets] 72 73 73 70 71 72 76 75 76 71 72 71 74 72 75 72 74 75 75 76 75 #     N/A
Supervalu [Supermarkets] 77 77 75 74 77 75 75 76 77 77 75 77 74 74 74 77 74 74 76 77 75 71 76 77 1.3
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Walmart [Supermarkets] NM NM NM NM NM NM NM NM NM NM 70 70 69 71 68 71 71 69 72 72 71 67 74 73 -1.4
Whole Foods (Amazon) [Supermarkets] NM NM NM NM NM NM NM NM NM NM NM NM NM 73 75 76 79 80 80 78 81 73 81 81 0.0
Southeastern Grocers [Supermarkets] 76 75 75 74 74 71 74 72 73 73 72 73 76 71 73 74 76 75 78 77 79 74 77 78 1.3
American Stores [Supermarkets] 71 73 74 68 #                                       N/A
Albertsons Companies [Supermarkets] 75 77 77 72 70 73 70 72 73 73 69 71 NM NM NM NM NM NM NM NM 74 68 75 76 1.3
TJX [Specialty Retail Stores]               NM NM NM NM NM NM 74 73 78 76 78 76 79 78 78 80 80 0.0
Borders [Specialty Retail Stores]               NM NM NM NM NM NM 81 79 81 80 †             N/A
Circuit City Stores [Specialty Retail Stores]               NM NM 73 72 70 69 71 72 †                 N/A
Costco [Department and Discount Stores]           79 77 76 79 80 79 79 81 81 83 81 82 83 83 84 84 81 83 83 0.0
Gap [Specialty Retail Stores]               NM NM NM NM NM NM 75 75 75 74 77 76 77 75 75 79 77 -2.5
Home Depot [Specialty Retail Stores]               75 71 73 73 67 70 67 70 72 75 78 77 79 76 73 80 76 -5.0
Lowe's [Specialty Retail Stores]               75 76 77 76 78 74 75 76 79 77 79 79 82 81 74 79 78 -1.3
Office Depot [Specialty Retail Stores]               NM NM NM NM NM NM 78 75 76 81 79 84 79 78 NM 79 77 -2.5
OfficeMax [Specialty Retail Stores]               NM NM NM NM NM NM 76 74 77 74 78 78 82 #       N/A
Sam's Club (Walmart) [Department and Discount Stores]     75 72 75 78 74 78 77 77 75 76 78 77 79 79 78 81 80 80 80 76 81 80 -1.2
Staples [Specialty Retail Stores]               NM NM NM NM NM NM 77 76 77 81 79 79 81 79 75 80 78 -2.5
Microsoft [Computer Software]                         73 70 69 70 76 78 75 74 75 75 80 76 -5.0
Google+ [Internet Social Media]                                 NM NM 78 71 71 75 76 81 6.6
Meijer [Department and Discount Stores] NM 76 75 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 76 77 79 2.6
Federated Department Stores [Department and Discount Stores] 71 71 73 66 67 68 69 69 71 71 74 #                         N/A
Kmart [Department and Discount Stores] 74 72 72 68 71 67 67 74 70 70 67 70 70 #                     N/A
May Department Stores [Department and Discount Stores] 74 75 75 72 72 74 72 75 76 75 76 #                         N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Montgomery Ward [Department and Discount Stores] 72 72 73 †                                         N/A
R.H. Macy [Department and Discount Stores] 69 #                                             N/A
Sears Roebuck [Department and Discount Stores] 73 75 74 71 74 71 73 76 75 73 74 73 73 #                     N/A
Target (Department Stores) [Department and Discount Stores] NM 76 74 72 74 72 72 74 75 73 #                           N/A
Target (Discount Stores) [Department and Discount Stores] 77 76 77 73 74 74 73 77 78 77 #                           N/A
CVS [Health and Personal Care Stores]                       74 78 76 77 77 74 73 75 76 75 71 76 78 2.6
Walmart [Department and Discount Stores] 80 81 74 76 75 72 73 75 74 75 73 72 72 68 70 71 73 70 71 71 68 66 72 71 -1.4
Target [Department and Discount Stores]                     75 78 77 77 77 80 78 80 81 77 80 75 79 77 -2.5
Sears [Department and Discount Stores]                           72 72 74 75 76 75 77 73 71 77 73 -5.2
Pinterest [Internet Social Media]                                 NM NM 69 72 76 78 76 78 2.6
Twitter [Internet Social Media]                                 NM NM 64 65 69 71 65 70 7.7
LinkedIn [Internet Social Media]                                 NM NM 63 62 67 68 65 65 0.0
Toshiba [Personal Computers] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 78 75 73 76 75 -1.3
Dillard's [Department and Discount Stores] 75 74 74 73 71 68 72 75 75 75 77 76 75 76 75 78 78 80 79 81 81 80 83 79 -4.8
Dollar General [Department and Discount Stores] NM NM NM NM NM NM NM NM NM NM NM NM NM 78 75 79 80 78 78 80 75 74 78 73 -6.4
JCPenney [Department and Discount Stores] 79 77 78 75 75 75 74 75 74 77 76 78 78 77 78 79 80 82 81 79 77 74 82 79 -3.7
Macy's [Department and Discount Stores]                       74 71 75 74 71 76 77 78 76 79 73 79 77 -2.5
Kohl's [Department and Discount Stores] NM NM NM NM NM NM NM NM 84 79 79 80 80 79 80 79 81 81 81 81 80 77 79 79 0.0
Nordstrom [Department and Discount Stores] 84 83 82 80 79 76 76 76 NM NM NM NM NM 80 80 83 82 84 84 83 86 82 80 81 1.3
Rite Aid [Health and Personal Care Stores]                       72 75 73 76 76 75 75 77 74 78 69 78 77 -1.3
Walgreens [Health and Personal Care Stores]                       76 76 78 77 77 77 75 76 76 77 74 76 77 1.3
Yahoo! (Oath/Verizon Communications) [Internet Search Engines and Information]             74 73 76 78 78 80 76 79 77 77 76 79 78 76 71 75 74 73 -1.4
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
BMW [Automobiles and Light Vehicles] 82 81 81 80 86 86 84 86 86 85 84 86 85 86 87 87 86 83 86 82 80 82 85 82 -3.5
Buick (GM) [Automobiles and Light Vehicles] 83 84 84 83 84 86 86 86 86 84 83 84 86 86 85 88 88 85 87 82 83 80 79 80 1.3
Cadillac (GM) [Automobiles and Light Vehicles] 83 84 88 84 88 85 86 88 86 87 83 86 84 86 85 89 86 87 86 85 80 80 79 83 5.1
Chevrolet (GM) [Automobiles and Light Vehicles] 77 79 79 78 79 76 80 78 78 79 77 78 81 82 79 83 80 82 84 79 82 79 83 81 -2.4
Chrysler (Fiat Chrysler) [Automobiles and Light Vehicles] 81 82 80 80 80 79 80 78 80 82 80 80 80 79 80 84 80 76 78 83 81 74 79 79 0.0
Dodge (Fiat Chrysler) [Automobiles and Light Vehicles] 80 77 77 77 78 75 81 77 78 78 75 78 78 80 78 81 78 79 81 79 78 76 78 75 -3.8
Ford [Automobiles and Light Vehicles] 75 79 78 77 77 77 77 78 78 80 76 75 77 80 80 83 82 84 83 83 81 79 81 79 -2.5
GMC (GM) [Automobiles and Light Vehicles] NM NM NM 80 78 81 81 79 81 83 80 81 82 82 83 82 84 83 80 85 82 78 84 84 0.0
Honda [Automobiles and Light Vehicles] 85 86 83 82 81 83 82 83 82 82 85 86 86 84 86 88 84 85 83 86 83 80 86 81 -5.8
MSN (Microsoft) [Internet Search Engines and Information]             71 67 72 74 75 75 74 75 75 75 75 78 78 74 73 74 75 72 -4.0
Google [Internet Search Engines and Information]             NM NM 80 82 82 82 81 78 86 86 80 83 82 77 83 78 84 82 -2.4
Bing (Microsoft) [Internet Search Engines and Information]             NM NM NM NM NM NM NM NM NM NM 77 82 81 76 73 72 75 73 -2.7
Procter & Gamble [Personal Care and Cleaning Products] 85 87 85 81 83 81 84 82 81 85 86 82 84 85 85 85 82 82 82 84 82 75 83 82 -1.2
Acura (Honda) [Automobiles and Light Vehicles] NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 83 77 83 76 80 5.3
ABCNews.com [Internet News and Opinion]                 74 74 74 74 73 74 75 71 75 77 76 75 74 74 76 74 -2.6
CNN.com (Time Warner) [Internet News and Opinion]                 72 72 74 72 74 73 73 71 73 74 75 73 70 73 75 71 -5.3
FOXNews.com [Internet News and Opinion]                 NM NM NM NM NM NM NM NM 82 82 84 82 76 76 79 77 -2.5
MSNBC.com [Internet News and Opinion]                 73 74 74 73 72 74 76 73 74 74 73 75 73 75 77 72 -6.5
NYTimes.com [Internet News and Opinion]                 71 70 72 72 72 73 75 73 76 73 74 74 73 76 76 73 -3.9
USATODAY.com [Internet News and Opinion]                 71 72 72 72 74 72 73 74 77 76 75 73 76 74 76 74 -2.6
AltaVista [Internet Search Engines and Information]             NM NM 61 63 66 NM NM NM NM NM NM NM NM †         N/A
AOL (Oath/Verizon Communications) [Internet Search Engines and Information]             56 58 59 65 67 71 74 67 69 70 74 75 74 71 70 74 69 70 1.4
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Hyundai [Automobiles and Light Vehicles] 68 68 69 68 72 68 76 81 78 81 81 84 84 83 83 85 82 83 85 82 81 81 81 83 2.5
Norwest [Banks] 77 76 71 70 #                                       N/A
Dole [Food Manufacturing] 90 90 85 79 82 80 82 81 82 82 79 81 82 83 83 84 82 83 83 84 83 81 86 82 -4.7
Del Monte [Pet Food]                   84 79 83 82 83 83 80 83 82 86 NM NM #     N/A
H.J. Heinz [Pet Food]       85 80 81 84 81 81 #                             N/A
Hill's Pet Nutrition (Colgate-Palmolive) [Pet Food]       85 83 86 82 84 84 85 83 82 83 85 81 80 82 84 83 NM NM NM NM NM N/A
Iams (Procter & Gamble) [Pet Food]       NM NM NM NM 80 82 85 82 81 83 82 81 85 80 81 83 NM NM NM NM NM N/A
Mars Petcare [Pet Food]       81 82 81 81 83 83 83 83 82 82 82 84 83 85 80 82 NM NM NM NM NM N/A
Nestle [Pet Food]       83 83 84 81 81 #                               N/A
Nestle Purina PetCare [Pet Food]                 83 83 84 81 82 84 84 86 82 82 83 NM NM NM NM NM N/A
Ralston Purina [Pet Food]       82 81 82 85 83 #                               N/A
Bank of America [Banks] 72 67 65 61 62 61 63 68 70 74 72 72 72 72 73 67 68 68 66 69 69 68 75 77 2.7
BANK ONE [Banks] 77 74 69 70 68 66 70 66 70 70 #                           N/A
Tyson [Food Manufacturing] 83 80 79 80 79 79 81 80 80 81 79 79 78 78 80 82 77 79 81 80 79 78 82 80 -2.4
Hillshire Brands [Food Manufacturing] 86 82 84 80 80 81 82 81 84 83 84 81 85 82 84 85 85 82 83 84 82 #     N/A
Ralston Foods [Food Manufacturing] 82 79 81 #                                         N/A
General Mills [Food Manufacturing] 83 81 86 81 82 81 82 83 83 83 84 82 84 83 84 83 83 83 83 87 85 78 84 82 -2.4
H.J. Heinz [Food Manufacturing] 89 87 90 86 86 85 90 89 88 90 88 91 87 90 89 89 88 89 89 87 87 81 #   N/A
Hershey [Food Manufacturing] 86 88 88 84 84 86 85 86 87 85 87 86 86 87 85 87 86 84 85 86 86 79 84 86 2.4
Kellogg [Food Manufacturing] 84 84 85 81 83 81 83 83 81 82 81 81 85 83 85 85 81 80 83 85 81 80 81 81 0.0
Kraft Heinz [Food Manufacturing] 84 84 85 82 84 83 82 82 81 83 84 84 86 84 85 83 81 83 81 86 84 79 83 82 -1.2
Mars [Food Manufacturing] 87 89 86 85 81 84 82 86 83 83 85 83 86 86 86 87 85 87 86 84 85 80 84 82 -2.4
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
Nabisco [Food Manufacturing] 87 84 85 80 83 81 82 #                                 N/A
Nestle [Food Manufacturing] 88 86 82 83 83 81 84 83 83 83 83 83 84 83 83 85 84 84 85 83 85 78 84 82 -2.4
Pillsbury [Food Manufacturing] 88 86 87 82 83 84 84 #                                 N/A
Quaker (PepsiCo) [Food Manufacturing] 82 82 82 85 83 83 86 86 87 86 86 88 85 86 87 87 86 84 86 87 85 80 83 84 1.2
Chase Manhattan [Banks] NM NM NM 69 71 NM NM #                                 N/A
Chemical Banking [Banks] 68 70 68 #                                         N/A
UnitedHealth [Health Insurance]               66 68 64 66 64 68 65 63 72 65 72 70 70 72 66 70 73 4.3
Anthem [Health Insurance]               NM NM NM NM NM 69 66 68 67 69 74 70 73 66 69 75 NM N/A
Aetna Life & Casualty [Life Insurance] 73 73 73 #                                         N/A
MetLife [Life Insurance] 78 73 74 75 76 73 72 74 75 77 77 71 78 76 78 77 78 77 78 77 76 75 76 77 1.3
New York Life [Life Insurance] NM NM 75 75 74 78 73 77 81 78 76 76 77 79 77 80 78 80 80 80 77 79 82 80 -2.4
Northwestern Mutual [Life Insurance] NM NM NM NM NM 79 80 78 80 78 78 78 78 79 78 81 80 81 79 78 76 78 79 83 5.1
Prudential [Life Insurance] 72 74 68 70 71 69 71 76 74 73 77 72 76 77 79 77 77 79 79 78 79 77 77 78 1.3
Travelers Group [Life Insurance] 81 #                                             N/A
Applebee's [Full-Service Restaurants]                           NM NM NM NM NM 77 82 78 78 79 79 0.0
Subway [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM 82 83 78 77 80 81 1.3
Blue Cross and Blue Shield [Health Insurance]               66 70 69 67 68 72 71 73 73 70 68 73 74 69 70 71 71 0.0
Aetna [Health Insurance]               64 65 66 63 65 65 66 65 70 68 67 67 69 65 68 75 74 -1.3
Wells Fargo [Banks] 71 71 65 62 67 65 67 66 69 68 70 67 72 69 72 73 73 73 71 72 72 75 76 74 -2.6
Citicorp [Banks] 73 70 68 #                                         N/A
Citibank [Banks] NM NM NM NM NM NM NM NM NM NM NM NM 72 69 69 68 69 73 70 74 74 73 82 81 -1.2
First Chicago NBD [Banks] NM NM 70 68 #                                       N/A
Company Name Base-
line 		95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 Previous
Year
%
Change
First Interstate Bancorp [Banks] 71 71 #                                           N/A
First Union [Banks] 76 73 71 74 68 68 66 #                                 N/A
Chase [Banks]                     70 70 72 74 73 68 67 70 74 76 74 71 75 79 5.3
KeyBank [Banks] NM 76 70 65 65 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 80 75 -6.3
NationsBank [Banks] 75 73 68 64 #                                       N/A
PNC Bank [Banks] NM NM 69 69 66 NM 67 NM NM NM NM NM NM NM NM NM NM NM NM NM NM 78 78 78 0.0
Wachovia [Banks]               72 73 76 78 79 80 79 76 #                 N/A
Dunkin' Donuts [Limited-Service Restaurants] NM NM NM NM NM NM NM NM NM NM NM** NM NM NM NM NM NM NM 79 80 75 78 80 79 -1.3

© American Customer Satisfaction Index. All Rights Reserved.

Score tables print best in landscape.

Legend
legend

Notes
ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").

© 2018 © 2013 American Customer Satisfaction Index

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