Benchmarks By Company

Farmers
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
All Others 84 75 78 77 78 80 79 79 78 78 77 78 78 81 81 79 80 83 77 83 7.8 -1.2
GEICO NM NM NM NM NM NM NM NM NM 79 78 78 83 80 80 81 81 81 79 81 2.5 2.5
Property and Casualty Insurance 82 75 77 77 77 79 79 79 77 78 77 78 78 80 81 80 80 83 78 81 3.8 -1.2
State Farm 78 79 77 78 78 78 79 79 77 78 81 79 81 81 80 82 82 82 81 79 -2.5 1.3
Progressive NM NM NM NM NM NM NM NM NM NM 75 75 73 79 79 80 79 79 81 78 -3.7 4.0
Allstate 74 73 74 71 73 73 75 76 74 73 76 76 78 78 79 79 78 78 79 77 -2.5 4.1
Farmers 76 71 72 71 72 75 73 73 72 75 77 73 78 76 77 78 76 79 79 76 -3.8 0.0

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").