Benchmarks By Company

Aetna
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
All Others               70 69 72 67 68 73 75 76 77 76 75 71 72 73 1.4 4.3
UnitedHealth               66 68 64 66 64 68 65 63 72 65 72 70 70 72 2.9 9.1
Health Insurance               68 69 70 67 68 72 71 73 75 73 72 72 73 70 -4.1 2.9
Blue Cross and Blue Shield               66 70 69 67 68 72 71 73 73 70 68 73 74 69 -6.8 4.5
WellPoint               NM NM NM NM NM 69 66 68 67 69 74 70 73 66 -9.6 -4.3
Aetna               64 65 66 63 65 65 66 65 70 68 67 67 69 65 -5.8 1.6

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").