Benchmarks By Company

Nextel Communications
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
Year
%
Change
First
Year
%
Change
Verizon Wireless                     68 67 69 71 72 74 73 72 70 73 4.3 7.4
Wireless Telephone Service                     65 63 66 68 68 69 72 71 70 72 2.9 10.8
All Others                     70 65 68 68 71 73 76 77 76 78 2.6 11.4
AT&T Mobility                     63 62 63 68 71 67 69 66 69 70 1.4 11.1
Sprint                     59 63 63 61 56 63 70 72 71 71 0.0 20.3
T-Mobile                     NM 64 69 70 71 71 73 70 69 68 -1.4 6.3
AT&T Wireless                     61 #                 N/A N/A
Nextel Communications                     NM 59 #               N/A N/A

Score tables print best in landscape.

Legend
legend

Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.