Benchmarks By Company

Acer (includes Gateway)
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
Year
%
Change
First
Year
%
Change
Apple 77 75 76 70 69 72 75 73 73 77 81 81 83 79 85 84 86 87 86 87 1.2 13.0
Personal Computers 78 75 73 70 71 72 74 71 71 72 74 74 77 75 74 75 78 78 80 79 -1.3 1.3
Dell NM NM NM 72 74 76 80 78 76 78 79 74 78 74 75 75 77 77 81 79 -2.5 9.7
Compaq (Hewlett-Packard) 78 77 74 67 72 71 71 69 68 68 69 67 72 73 70 74 74 75 NM NM N/A N/A
Acer NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 74 77 77 79 77 -2.5 6.9
All Others NM 70 73 72 69 69 68 67 70 69 71 74 77 75 72 74 77 77 80 76 -5.0 8.6
Hewlett-Packard 78 80 77 75 72 74 74 73 71 70 71 73 75 76 73 74 77 78 79 80 1.3 2.6
IBM 78 78 74 71 74 73 75 71 NM NM NM NM NM NM NM NM NM NM NM NM N/A N/A
Toshiba NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 77 78 1.3 1.3
Packard Bell NM NM 71 66 67 66 #                           N/A N/A
Gateway NM NM NM NM 76 76 78 73 72 69 74 72 73 75 #           N/A N/A

Score tables print best in landscape.

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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.