Benchmarks By Company

Time Warner Cable
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
Year
%
Change
First
Year
%
Change
Verizon Communications (FiOS)               NM NM NM NM NM NM NM NM NM 73 72 74 73 -1.4 0.0
DIRECTV               70 70 72 71 67 71 67 68 71 68 69 68 72 5.9 2.9
AT&T (U-verse)               NM NM NM NM NM NM NM NM NM 72 68 68 71 4.4 -1.4
DISH Network               71 68 71 71 68 68 67 65 64 71 67 69 70 1.4 -1.4
All Others               62 63 60 60 59 63 66 69 70 70 69 68 69 1.5 11.3
Subscription Television Service               64 61 61 61 61 63 62 64 63 66 66 66 68 3.0 6.3
Cox Communications               NM NM NM 63 63 63 63 63 66 67 67 63 65 3.2 3.2
Charter Communications               63 53 55 56 56 55 55 54 51 60 59 59 64 8.5 1.6
Comcast               64 56 55 56 58 60 56 54 59 61 59 61 63 3.3 -1.6
Time Warner Cable               63 61 61 60 61 61 58 59 59 61 59 63 60 -4.8 -4.8
AT&T Corp.               62 56                     N/A N/A

Score tables print best in landscape.

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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.