Benchmarks By Company

Comcast
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
Year
%
Change
First
Year
%
Change
All Others 77 76 77 75 74 73 74 69 73 75 74 73 71 72 74 75 78 76 76 75 -1.3 -2.6
Fixed-Line Telephone Service 81 80 79 75 74 73 72 70 71 72 71 70 70 70 73 72 75 73 70 74 5.7 -8.6
Cox Communications NM NM NM NM NM NM NM NM NM NM NM NM 76 70 74 74 74 72 71 74 4.2 -2.6
Verizon Communications               73 71 73 73 70 69 72 70 71 73 71 70 74 5.7 1.4
AT&T 85 83 83 80 81 79 75 73 73 76 76 72 71 70 75 71 75 71 70 73 4.3 -14.1
Charter Communications NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 72 N/A N/A
CenturyLink 79 83 80 76 76 74 70 71 74 73 65 66 64 66 70 68 70 70 66 71 7.6 -10.1
Comcast NM NM NM NM NM NM NM NM NM NM NM NM 69 67 69 67 68 69 67 71 6.0 2.9
Time Warner Cable NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM 68 N/A N/A
NYNEX 79 79 75 66 #                               N/A N/A
BellSouth 83 83 83 78 78 76 75 74 74 74 73 70 71 #             N/A N/A
GTE 76 72 72 68 65 63 69 #                         N/A N/A
Ameritech 81 79 77 73 70 66 #                           N/A N/A
Bell Atlantic 80 81 81 72 71 73 71 #                         N/A N/A
MCI 75 75 78 72 74 73 70 70 70 67 70 70 #               N/A N/A
US WEST 77 76 74 71 68 67 64 #                         N/A N/A
SBC Communications 80 80 77 71 71 71 70 66 67 67 68 71 #               N/A N/A
Qwest Communications               61 56 62 64 69 70 72 73 71 72 73 #   N/A N/A
Pacific Telesis 81 78 80 72 #                               N/A N/A

Score tables print best in landscape.

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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.