Benchmarks By Industry

Supermarkets
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
Publix 82 82 80 79 79 82 77 81 81 82 81 81 83 83 82 86 84 84 86 86 0.0 4.9
All Others 76 75 72 73 72 71 74 73 75 75 76 77 75 77 79 78 77 79 78 81 3.8 6.6
Kroger 78 76 74 74 73 74 71 75 75 71 73 74 76 75 77 78 78 79 79 80 1.3 2.6
Supermarkets 76 75 74 73 73 74 73 75 75 74 73 74 75 76 76 76 75 76 77 78 1.3 2.6
Whole Foods NM NM NM NM NM NM NM NM NM NM NM NM NM 73 75 76 79 80 80 78 -2.5 6.8
Supervalu 77 77 75 74 77 75 75 76 77 77 75 77 74 74 74 77 74 74 76 77 1.3 0.0
Winn-Dixie 76 75 75 74 74 71 74 72 73 73 72 73 76 71 73 74 76 75 78 77 -1.3 1.3
Safeway 72 73 73 70 71 72 76 75 76 71 72 71 74 72 75 72 74 75 75 76 1.3 5.6
Wal-Mart NM NM NM NM NM NM NM NM NM NM 70 70 69 71 68 71 71 69 72 72 0.0 2.9
Great Atlantic & Pacific Tea 68 67 68 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A N/A
Food Lion 78 76 73 73 73 71 73 NM NM NM NM NM NM NM NM NM NM NM NM NM N/A N/A
Meijer 77 79 77 NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM NM N/A N/A
American Stores 71 73 74 68 #                               N/A N/A
Albertsons 75 77 77 72 70 73 70 72 73 73 69 71 #               N/A N/A

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").