Benchmarks By Industry

Internet Travel
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
All Others                 77 77 77 79 76 79 77 78 79 79 76   78 2.6 1.3
Orbitz                 76 77 75 74 75 73 74 76 75 76 76   77 1.3 1.3
Internet Travel                 77 77 76 77 76 75 75 77 78 78 76 NM*** 77 1.3 0.0
Expedia                 80 78 76 79 78 75 77 79 79 77 76   76 0.0 -5.0
Priceline             66 69 71 71 73 72 72 73 72 76 73 76 74   75 1.4 13.6
Travelocity                 76 76 76 75 74 73 75 75 77 79 75   74 -1.3 -2.6

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").