Benchmarks By Industry

Internet Service Providers
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
All Others                                       71 N/A N/A
Verizon Communications (FiOS)                                       71 N/A N/A
Cox Communications                                       68 N/A N/A
AT&T (U-verse)                                       65 N/A N/A
Charter Communications                                       65 N/A N/A
Internet Service Providers                                       65 N/A N/A
CenturyLink                                       64 N/A N/A
Time Warner Cable                                       63 N/A N/A
Comcast                                       62 N/A N/A

Score tables print best in landscape.


ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").