Benchmarks By Industry

Internet Retail
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 Previous
Year
%
Change
First
Year
%
Change
Amazon             84 84 88 88 84 87 87 88 86 86 87 86 85 88 3.5 4.8
Newegg             NM NM NM NM NM NM NM 87 88 86 84 85 84 83 -1.2 -4.6
eBay             80 82 82 84 80 81 80 81 78 79 81 81 83 80 -3.6 0.0
Overstock             NM NM NM NM NM NM NM 80 82 82 83 83 81 79 -2.5 -1.3
Netflix             NM NM NM NM NM NM NM 84 85 87 86 74 75 79 5.3 -6.0
Internet Retail             78 77 83 84 80 81 83 83 82 83 80 81 82 78 -4.9 0.0
All Others             77 75 82 83 79 80 82 82 82 83 78 80 82 75 -8.5 -2.6
Buy.com             78 78 80 80 80 80 81 NM NM NM NM NM NM NM N/A N/A
barnesandnoble.com             77 82 87 86 87 87 88 NM NM NM NM NM NM NM N/A N/A
1-800-FLOWERS.COM             69 76 78 76 79 77 77 NM NM NM NM NM NM NM N/A N/A
uBid.com             67 69 70 73 73 73 74 NM NM NM NM NM NM NM N/A N/A
Egghead.com             73                         N/A N/A

Score tables print best in landscape.

Legend
legend

Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.