Benchmarks By Industry

Internet Brokerage
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
All Others             70 65 73 77 78 79 77 78 74 78 78 75 78 80 85 6.3 21.4
Internet Brokerage             72 69 73 76 75 76 78 79 74 78 78 76 78 80 82 2.5 13.9
Charles Schwab             76 72 76 75 71 74 80 82 78 79 80 79 77 84 80 -4.8 5.3
E*Trade             66 66 69 71 70 71 74 73 69 74 76 79 73 76 76 0.0 15.2
Fidelity             NM NM NM NM NM NM 80 84 80 79 78 79 78 81 76 -6.2 -5.0
TD Ameritrade             NM NM NM NM NM NM 77 80 71 76 77 78 77 74 74 0.0 -3.9

Score tables print best in landscape.

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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").