Benchmarks By Industry

Health and Personal Care Stores
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
All Others                       78 79 80 80 79 81 82 79 83 5.1 6.4
Health and Personal Care Stores                       76 78 78 78 78 77 76 77 79 2.6 3.9
CVS Caremark                       74 78 76 77 77 74 73 75 76 1.3 2.7
Walgreens                       76 76 78 77 77 77 75 76 76 0.0 0.0
Rite Aid                       72 75 73 76 76 75 75 77 74 -3.9 2.8

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").