Benchmarks By Industry

Consumer Shipping
Base-
line
95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 Previous
Year
%
Change
First
Year
%
Change
FedEx 85 85 86 82 80 83 83 82 82 82 83 84 86 84 85 84 85 83 82 85 82 -3.5 -3.5
UPS 82 83 87 82 77 79 81 78 80 79 80 82 83 81 83 82 82 85 81 84 82 -2.4 0.0
Consumer Shipping 81 81 85 80 78 79 81 78 79 79 81 81 83 81 82 82 83 84 82 84 81 -3.6 0.0
U.S. Postal Service (Express & Priority Mail) 69 70 74 70 75 75 75 73 73 75 77 74 75 77 75 76 77 79 81 77 73 -5.2 5.8

Score tables print best in landscape.

Legend
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Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the ACSI methodology, see "ACSI MonitorSM").