Public Administration Government Benchmarks

Special Report on Government Services
January 28, 2014

Sector: Public Administration/Government
Local Government: police service (city), police service (suburban), solid waste disposal (city), solid waste disposal (suburban)

  1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Previous
Year %
Change
First
Year %
Change
PUBLIC ADMINISTRATION/
GOVERNMENT
64.3 61.9 59.2 62.4 64.6 68.7 67.0 69.3 67.9 68.3 65.8 67.1 69.9 67.9 71.0 68.5 66.9 67.0 68.8 68.3 -0.7% 6.2%
Local Government 65.9 66.2 65.0 67.7 69.6 68.7 65.7 67.9 66.3 66.5 62.7 65.9 67.7 68.0 72.9 68.3 68.3 67.1 69.1 70.4 1.9% 6.8%
Solid waste management/
suburban (metro)
74 78 76 77 78 76 76 72 75 75 73 73 75 77 79 78 79 76 78 78 0.0% 5.4%
Solid waste management/
central city (metro)
74 75 76 73 75 76 72 72 72 73 70 71 72 76 80 78 77 77 79 76 -3.8% 2.7%
Police service/suburban (metro) 65 66 63 67 71 68 64 68 68 67 63 68 64 69 68 66 65 64 70 73 4.3% 12.3%
Police service/central city (metro) 61 59 59 63 63 64 60 60 60 61 57 60 61 62 63 65 66 65 63 64 1.6% 4.9%
Federal Government* 55.0 54.0 50.0 54.0 53.0 68.6 68.6 71.3** 70.2 70.9 72.1 71.3 72.3 67.8 68.9 68.7 65.4 66.9 68.4 66.1 -3.4% 20.2%

*1994-1998 scores represent Internal Revenue Service only. 1999 and forward represents the average of all federal agency customer segments, including the IRS.
**2001 Federal Government score revised December 2002.