Customer Satisfaction Benchmarks

Benchmarks By Date

The American Customer Satisfaction Index releases customer satisfaction benchmarks each month to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year. The Index measures over 230 top companies in 43 industries and more than 100 federal and local government services.

The ACSI’s proprietary technology has been used to produce customer satisfaction benchmarks since the Index’s launch in 1994. This ensures that results are consistent, reliable, and comparable across all time periods, industries, and companies in the Index.

To view the customer satisfaction benchmarks that the ACSI has released each month over the past year, select a time period from the list below. All score tables are interactive, so that results can be sorted from high to low for each year in the table by selecting the desired column heading.

To view results for one industry at a time, select either the industry name (from among the row headings) or any company name within that particular industry.

July 2013 and Historical Benchmarks
June 2013 and Historical Benchmarks
May 2013 and Historical Benchmarks
April 2013 and Historical Benchmarks
February 2013 and Historical Benchmarks
December 2012 and Historical Benchmarks
November 2012 and Historical Benchmarks
October 2012 and Historical Benchmarks
September 2012 and Historical Benchmarks
August 2012 and Historical Benchmarks