ACSI Scores & Commentary Government Satisfaction Scores Government Satisfaction Scores
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ACSI reports scores for over 100 different federal agency customer segments and two local government services (police and solid waste management), in addition to broad coverage of the private sector. View map of the complete ACSI structure. ACSI measures government agencies, companies, industries, and sectors annually, with new data replacing data from prior years. This allows government entities to track user satisfaction with the quality of their services over time and compare these results to other organizations in both the private and public spheres. View Public Administration/Government Sector Scores. For both government and private-sector measurement, ACSI uses customer interviews as input to a multi-equation econometric model. Customers’ responses about a government agency are aggregated to produce its ACSI score, thus results are specific to each individually measured organization. Because most agencies do not deal in economic transactions in a strict sense, the ACSI government model includes outcomes appropriate to the public sector in lieu of price-related measures. View the ACSI government model. 2009
January 26, 2010
July 28,2009
April 28,2009
February 3, 2009 2008
December 16, 2008
October 28, 2008
July 29, 2008
March 18, 2008 2007
December 18, 2007
December 17, 2007
September 18, 2007
June 19, 2007
March 20, 2007 2006
December 15, 2006
September 19, 2006
June 20, 2006
March 21, 2006
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