|
2009 |
| 01/26/2010 |
Government (Agency/Segment) Scores |
Commentary by Claes Fornell |
| 01/26/2010 |
|
Citizen Satisfaction Declines Slightly, While Overall Trust in Government Improves, According to ACSI View PDF |
| 00/00/2010 |
 E-Gov Scores |
Title to come View PDF |
| 07/28/2009 |
E-Gov Scores |
Citizen Satisfaction with Federal Websites Stabilizes
But Falls Short of Rebound View PDF |
| 04/28/2009 |
E-Gov Scores |
Citizen Satisfaction with e-Government Registers First Decline in
a Year
View PDF
|
| 02/03/2009 |
E-Gov Scores |
E-Government Satisfaction Index
View 24 page PDF |
|
2008 |
| 12/16/2008 |
Government (Agency/Segment) Scores |
Commentary by Claes Fornell
|
| 10/28/2008 |
E-Gov Scores |
Satisfaction with Government Websites Continues To Rise View PDF |
| 07/29/2008 |
E-Gov Scores |
ACSI E-Government Satisfaction Index Registers First Increase in a Year, According to ForeSee Results View PDF |
| 03/18/2008 |
E-Gov Scores |
Citizen Satisfaction with E-Government Falls to Lowest in Three Years
View PDF |
|
2007 |
| 12/18/2007 |
E-Gov Scores |
E-Government Citizen Satisfaction Declines for Third Straight Quarter View PDF |
| 12/17/2007 |
Government (Agency/Segment) Scores
|
Commentary by Claes Fornell |
| 12/17/2007 |
ACSI Overall Federal Government Scores with Historical Scores of Agencies Measured |
| 09/18/2007 |
E-Gov Scores |
Satisfaction with Federal Websites Stays Flat, But Top Performers Find The Right Mix View PDF |
| 06/19/2007 |
E-Gov Scores |
Federal E-Commerce Sites Lead Increase in E-Government
Citizen Satisfaction, According to ACSI E-Gov Index View PDF |
| 03/20/2007 |
E-Gov Scores |
Citizen Satisfaction with Federal Websites Loses Steam, According to ACSI E-Gov Index View PDF |
|
2006 |
| 12/15/2006 |
Agency/Segment Scores |
Commentary by Claes Fornell |
| 09/19/2006 |
E-Gov Scores |
Federal Websites Losing Momentum, Recent Decline in ACSI Shows View PDF |
| 06/20/2006 |
E-Gov Scores |
Citizen Satisfaction With Federal Government Websites Hits All-Time High, According to ACSI E-Gov Index View PDF |
| 03/21/2006 |
E-Gov Scores |
IRS Website Improving Just in Time for Tax Season, According to Latest ACSI E-Gov Index View PDF |
|
2005 |
| 12/15/2005 |
Agency/Segment Scores |
Commentary by Claes Fornell |
| 09/20/2005 |
E-Gov Scores |
Government Web Sites Continue Trend of
Gradual Improvement in E-Government View PDF |
| 06/14/2005 |
E-Gov Scores |
Health-Related Sites Dominate the Latest E-Government American Customer Satisfaction Index (ACSI) View PDF |
| 03/15/2005 |
E-Gov Scores |
Satisfaction with E-Government Stalls In Latest Findings from American Customer Satisfaction Index View PDF |
|
2004 |
| 12/14/2004 |
Agency/Segment Scores |
Commentary by Claes Fornell |
| 09/21/2004 |
E-Gov Scores |
Citizen Satisfaction with E-government Moves Ahead, Says Latest American Customer Satisfaction Index for E-government View PDF |
| 06/21/2004 |
E-Gov Scores |
|
| 03/15/2004 |
E-Gov Scores |
|
|
2003 |
| 12/15/2003 |
Agency/Segment Scores |
Commentary by Claes Fornell
|
| 09/15/2003 |
E-Gov Scores |
|
|
2002 |
| 12/16/2002 |
Agency/Segment Scores |
Commentary by Claes Fornell
|
|
2001 |
| 12/17/2001 |
Agency/Segment Scores |
Commentary by Claes Fornell |
|
1999-2000 |
| |
1999 - 2000 ACSI Federal Government Scores View PDF |
ACSI Results 
