Q2 2009 and Historical ACSI Scores

ACSI Quarterly Scores - Q2 2009

Second Quarter Scores

Last Update: August 18, 2009
(Next Update: August 17, 2010)

Manufacturing/Durable Goods & E-Business

E-Business
Industries: news & information, portals & search engines

Sector: Manufacturing/Durable Goods
Industries: automobiles & light vehicles, cellular telephones,* electronics (TV/VCR/DVD), major appliances, personal computers

*For current scores for the cellular phone industry, go to First Quarter Scores.

Commentary by Professor Claes Fornell
Score tables print best in landscape.

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
E BUSINESS	NM	NM	NM	NM	NM	63.0	65.0	68.7	71.4	72.5	75.9	76.5	75.2	79.3	81.5	2.8	29.4

Internet News & Information	NM	NM	NM	NM	NM	NM	NM	73	74	75	75	73	75	75	74	-1.3	1.4
All Others	NM	NM	NM	NM	NM	NM	NM	73	75	75	78	74	77	76	75	-1.3	2.7
USATODAY.com	NM	NM	NM	NM	NM	NM	NM	71	72	72	72	74	72	73	74	1.4	4.2
NYTimes.com	NM	NM	NM	NM	NM	NM	NM	71	70	72	72	72	73	75	73	-2.7	2.8
MSNBC.com	NM	NM	NM	NM	NM	NM	NM	73	74	74	73	72	74	76	73	-3.9	0.0
CNN.com	NM	NM	NM	NM	NM	NM	NM	72	72	74	72	74	73	73	71	-2.7	-1.4
ABCNEWS.com	NM	NM	NM	NM	NM	NM	NM	74	74	74	74	73	74	75	71	-5.3	-4.1

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Internet Portals & Search Engines	NM	NM	NM	NM	NM	63	65	68	71	72	76	77	75	80	83	3.8	31.7
Google	NM	NM	NM	NM	NM	NM	NM	80	82	82	82	81	78	86	86	0.0	7.5
All Others	NM	NM	NM	NM	NM	67	72	72	78	78	77	78	75	76	78	2.6	16.4
Yahoo!	NM	NM	NM	NM	NM	74	73	76	78	78	80	76	79	77	77	0.0	4.1
MSN	NM	NM	NM	NM	NM	71	67	72	74	75	75	74	75	75	75	0.0	5.6
Ask.com	NM	NM	NM	NM	NM	NM	NM	62	69	71	72	71	75	74	74	0.0	19.4
AOL	NM	NM	NM	NM	NM	56	58	59	65	67	71	74	67	69	70	1.4	25.0
AltaVista	NM	NM	NM	NM	NM	NM	NM	61	63	66	NM	NM	NM	NM	NM	N/A	N/A

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
MANUFACTURING DURABLE GOODS	79.2	78.8	78.4	77.9	77.3	79.4	78.7	79.0	79.2	78.3	78.9	80.1	80.9	80.7	81.6	1.1	3.0

Automobiles & Light Vehicles	79	79	79	79	78	80	80	80	80	79	80	81	82	82	84	2.4	6.3
Volvo (Ford)	82	84	84	81	80	82	81	82	81	80	81	NM	NM	NM	NM	N/A	N/A
Oldsmobile (GM)	83	82	82	82	81	80	81	82	80	80	NM	NM	NM	NM	NM	N/A	N/A
Lexus (Toyota)	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	86	87	87	89	2.3	3.5
Cadillac (GM)	83	88	84	88	85	86	88	86	87	83	86	84	86	85	89	4.7	7.2
Lincoln Mercury (Ford)	79	80	81	83	82	85	82	84	81	86	83	83	86	83	88	6.0	11.4
Honda	85	83	82	81	83	82	83	82	82	85	86	86	84	86	88	2.3	3.5
Buick (GM)	83	84	83	84	86	86	86	86	84	83	84	86	86	85	88	3.5	6.0
BMW	82	81	80	86	86	84	86	86	85	84	86	85	86	87	87	0.0	6.1
Mercedes-Benz (Daimler)	85	87	87	86	86	87	86	83	83	80	80	82	83	82	86	4.9	1.2
Toyota (Toyota)	86	84	84	85	83	82	83	83	85	84	87	87	84	86	86	0.0	0.0
Volkswagen	74	76	79	78	82	83	81	82	76	80	78	78	80	81	86	6.2	16.2
Hyundai	68	69	68	72	68	76	81	78	81	81	84	84	83	83	85	2.4	25.0
Chrysler (Chrysler)	81	80	80	80	79	80	78	80	82	80	80	80	79	80	84	5.0	3.7
Saturn (GM)	84	81	82	85	80	82	80	81	81	81	81	80	81	85	84	-1.2	0.0
Ford (Ford)	75	78	77	77	77	77	78	78	80	76	75	77	80	80	83	3.8	10.7
Chevrolet (GM)	77	79	78	79	76	80	78	78	79	77	78	81	82	79	83	5.1	7.8
GMC (GM)	NM	NM	80	78	81	81	79	81	83	80	81	82	82	83	82	-1.2	2.5
Pontiac (GM)	76	78	78	76	78	78	78	78	76	79	80	79	80	80	81	1.3	6.6
Mazda	78	75	74	77	76	78	78	81	82	78	80	79	78	80	81	1.3	3.8
Dodge (Chrysler)	80	77	77	78	75	81	77	78	78	75	78	78	80	78	81	3.8	1.3
Kia	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	77	78	80	81	1.3	5.2
All Others	NM	79	73	74	76	75	79	77	75	78	76	78	80	82	80	-2.4	1.3
Jeep (Chrysler)	78	76	74	77	77	75	76	79	79	77	78	77	75	76	79	3.9	1.3
Nissan	83	80	79	77	79	78	80	80	79	81	78	82	80	82	78	-4.9	-6.0
Subaru	80	83	79	83	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Electronics (TV VCR DVD)	83	81	80	79	83	83	81	81	84	82	81	80	83	83	83	0.0	0.0
Zenith Electronics	88	84	84	83	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
Sony	86	81	81	82	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
SANYO	84	81	82	84	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
RCA (Thomson)	83	79	79	76	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
Philips Electronics	84	82	79	79	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
Panasonic	80	80	83	79	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
Mitsubishi Electric & Electronics	81	83	81	83	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
JVC	77	80	79	80	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
Emerson Electric	80	80	NM	NM	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A
All Others	NM	80	78	76	^	^	^	^	^	^	^	^	^	^	^	N/A	N/A

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Major Appliances	85	82	80	83	82	85	82	82	81	82	80	81	82	80	81	1.3	-4.7
Kenmore	NM	NM	NM	NM	85	85	86	83	84	85	NM	NM	NM	NM	NM	N/A	N/A
Whirlpool	87	85	82	85	84	86	83	83	82	83	81	82	84	80	83	3.8	-4.6
All Others	NM	81	79	79	80	78	80	77	77	82	79	80	80	80	79	-1.3	-2.5
AB Electrolux	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	80	81	80	79	-1.3	-1.3
General Electric	81	81	78	80	80	83	83	82	81	79	81	82	81	80	77	-3.8	-4.9
Maytag	85	83	85	84	84	87	83	83	81	81	81	#				N/A	N/A

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Personal Computers	78	73	70	71	72	74	71	71	72	74	74	77	75	74	75	1.4	-3.8
Apple	77	76	70	69	72	75	73	73	77	81	81	83	79	85	84	-1.2	9.1
Dell	NM	NM	72	74	76	80	78	76	78	79	74	78	74	75	75	0.0	4.2
All Others	NM	73	72	69	69	68	67	70	69	71	74	77	75	72	74	2.8	1.4
Compaq (Hewlett-Packard)	78	74	67	72	71	71	69	68	68	69	67	72	73	70	74	5.7	-5.1
Gateway (Acer)	NM	NM	NM	76	76	78	73	72	69	74	72	73	75	72	74	2.8	-2.6
HP (Hewlett-Packard)	78	77	75	72	74	74	73	71	70	71	73	75	76	73	74	1.4	-5.1
IBM	78	74	71	74	73	75	71	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A
Packard Bell	NM	71	66	67	66	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A

* All baseline measurements were taken in the summer of 1994.
NM = Not Measured.

The ACSI is updated quarterly, with results for a different set of industries each quarter.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores within the "All Others" category cannot be derived without additional data collection (see "Custom Research," or to generate your own ACSI score using the ACSI methodology, see "Data Modeling Services").