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Quarterly CommentariesBy Professor Claes Fornell
The Donald C. Cook Professor of Business Administration
Director, National Quality Research Center, Stephen M. Ross Business School at the University of Michigan
Chairman, CFI Group
Fourth Quarter, 2008 (February 17, 2009)
Sectors: Retail Trade; Finance & Insurance; E-Commerce
ACSI Rises as the Economy Weakens - What Does it Mean?
Third Quarter, 2008 (November 18, 2008)
Sectors: Manufacturing/Nondurables
ACSI Retreats Slightly; Customer Satisfaction Improves for Food While Apparel Declines
Second Quarter, 2008 (August 19, 2008)
Sectors: Consumer Durables and E-Business
Customer Satisfaction Wobbly
First Quarter, 2008 (May 20, 2008)
Sectors: Utilities; Transportation & Warehousing; Information;
Health Care & Social Assistance; Accommodations & Food Services
ACSI Reverses Course - Many Companies Strengthen Customer Relationships
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