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ACSI Scores for U.S. Federal Government 2007
December 17, 2007
AGENCY/DEPARTMENT
CUSTOMER SEGMENT
2007
Federal Government (Aggregated)
67.8
Benefits Recipients
National Cemetery Administration, VA
Relatives or individuals responsible for interment
95
TRICARE, DoD
Inpatients at TRICARE medical centers
89
Pension Benefit Guaranty Corporation
Retirees
88
TRICARE, DoD
Outpatients at TRICARE medical centers
84
Veterans Health Administration, VA
Inpatients at VA medical centers
83
Veterans Health Administration, VA
Outpatients at VA clinics
83
Veterans Health Administration, VA
Users of the Civilian Heath and Medical Program
82
Information Providers/Technical Assistance/Supply
National Institute of Health, HHS
National Cancer Institute, users of the Cancer Information Service
86
General Services Administration
Users of the Federal Citizen Information Center, Pueblo, Colorado
83
Natural Resources Conservation Service, USDA
Plant Materials Center (PMC)
83
Natural Resources Conservation Service, USDA
Conservation Technical Assistance (CTA)
79
Natural Resources Conservation Service, USDA
Soil Survey Program
79
Pension Benefit Guaranty Corporation
Pension plan participants
78
Natural Resources Conservation Service, USDA
Technical Service Providers (TSP)
78
National Aeronautics & Space Administration
Users of the Earth Observing System Data & Information Systems (EOSDIS)
75
General Services Administration
Users of the Federal Acquisition Service
74
Natural Resources Conservation Service, USDA
National Resources Inventory
57
Specialty Retail - Collectibles
U.S. Mint, Treasury
Buyers of numismatic and commemorative coins
86
Financial Services
Office of Disaster Assistance, SBA
Renter Loan recipients
78
Office of Disaster Assistance, SBA
Homeowner Loan recipients
77
Farm Service Agency, USDA
Recipients of Direct and Counter-Cyclical Payments
75
Corporation for National and Community Service
Various grantees
73
Farm Service Agency, USDA
Recipients of Marketing Assistance Loans
71
Office of Disaster Assistance, SBA
Business Economic Injury Loan recipients
70
Natural Resources Conservation Service, USDA
Wetlands Reserve Program (WRP)
69
Office of Disaster Assistance, SBA
Business Loan recipients
63
Recreational Land Users
Army Corps of Engineers, Defense
Recreational visitors
75
IRS
Internal Revenue Service, Treasury
Individual electronic tax filers
78
Internal Revenue Service, Treasury
Small Business Corporate tax filers
63
Internal Revenue Service, Treasury
Individual paper tax filers
55
Internal Revenue Service, Treasury
Large & Midsize Business Corporate tax filers
52
Regulatory
Pension Benefit Guaranty Corporation
Premium filers
70
Federal Aviation Administration, Transportation
Commercial pilots
64
Federal Aviation Administration, Transportation
Aviation mechanics
58
International Travelers
Consular Affairs, State
Recent passport applicants/renewals
70
E-Government Agency/Department/Office
WEBSITE
2007 Q4
Recruitment/Careers
12/07 score
Central Intelligence Agency
Recruitment website - http://www.cia.gov/employment
81
Department of Labor
Department of Labor Job Listings - www.doors.dol.gov
78
Office of Personnel Management
Recruitment website - www.usajobs.opm.gov
76
Department of State
Recruitment website - www.careers.state.gov
76
Portal/Department Main Sites
National Cancer Institute, National Institutes of Health, HHS
National Cancer Institute main website - www.cancer.gov
82
Centers for Disease Control and Prevention
CDC main website - www.cdc.gov
81
National Institute of Arthritis and Musculoskeletal and Skin Diseases, National Institutes of Health, HHS
NIAMS Public Website - http://www.niams.nih.gov/index.htm
81
General Services Administration
GobiernoUSA.gov website - www.gobiernousa.gov
81
National Aeronautics and Space Aministration
NASA main website - www.nasa.gov
80
National Parks Service, Interior
National Parks Service main website - www.nps.gov
79
United States Mint, Treasury
U.S. Mint main website - www.usmint.gov
78
National Library of Medicine
NLM main webiste - www.nlm.nih.gov
77
General Services Administration
GSA main website - www.gsa.gov
74
National Institute for Standards and Technology
National Institute for Standards and Technology main website - www.nist.gov
74
Federal Deposit Insurance Corportation
FDIC main website - www.fdic.gov
73
U.S. Small Business Administration
SBA main website - www.sba.gov
72
Department of Veterans Affairs
VA Main website - www.va.gov
72
Government Accountability Office
GAO main public website - www.goa.gov
72
Social Security Administration
Social Security Online (Main Website) - www.socialsecurity.gov
71
Internal Revenue Service, Treasury
IRS main website - www.irs.gov
71
Department of State
Department of State main website - www.state.gov
70
Department of the Treasury
Treasury main website - www.treasury.gov
70
Substance Abuse and Mental Health Services Administration, HHS
SAMHSA website - www.samhsa.gov
70
Small Business Administration
Business Gateway - www.business.gov
70
United States Access Board
U.S. Access Board - http://www.access-board.gov
70
General Services Administration
Federal Asset Sales (GovSales) - http://www.govsales.gov/html/index.htm
69
Pension Benefit Guaranty Corporation
PBGC main website - www.pbgc.gov
66
National Archives & Records Administration
NARA main public website - www.archives.gov
66
United States International Trade Commission
U.S. International Trade Commission main website - http://www.usitc.gov
65
General Services Administration
Forms.gov - www.forms.gov
57
News/Information Sites
National Library of Medicine, National Institutes of Health, HHS
MeadlinePlus - http://medlineplus.gov
85
National Institute of Diabetes and Digestive & Kidney Diseases, NIH
NIDDK - http://www.2.niddk.nih.gov/
85
General Services Administration
Federal Citizen Information Center - www.pueblo.gsa.gov/
84
National Library of Medicine, National Institutes of Health, HHS
Medline Plus en espanol - http://medlineplus.gov/esp/
84
National Library of Medicine, National Institutes of Health, HHS
AIDSinfo - http://aidsinfo.nih.gov/
84
National Cancer Institute, National Institutes of Health, HHS
National Cancer Institute Site en Espanol - www.cancer.gov/espanolwww.cancer.gov/espanol
82
Office on Women's Health
National Women's Health Information Center (NWHIC) main website - www.4women.gov
81
National Institutes of Health Office of Science Education
OSE Main - http://science-education.nih.gov
81
Free Application for Federal Student Aid
FAFSA website - www.fafsa.ed.gov
81
Department of Justice
President's DNA Initiative - http://www.dna.gov
80
Bureau of Labor Statistics
BLS Occupational Outlook Handbook - http://www.bls.gov/oco/
79
NIH Senior Health, National Institutes of Health, HHS
NIH Senior Health - http://nihseniorhealth.gov
79
National Library of Medicine, National Institutes of Health, HHS
TOXNET - http://toxnet.nlm.nih.gov
79
National Institute on Drug Abuse, National Institutes of Health, HHS
NIDA main website - www.drugabuse.gov
79
National Women's Health Information Center
Girls Health - www.girlshealth.com
78
National Institute on Drug Abuse, National Institutes of Health, HHS
NIDA for Teens website - http://teens.drigabuse.gov/
78
National Criminal Justice Reference Service, Justice
NCJRS website - www.ncjrs.gov
78
National Archives & Records Administration
NARA Presidential Library websites - http://archives.gov/presidential_libraries/idex.html
76
Center for Nutrition Policy Promotion, Agriculture
MyPyramid Website - www.MyPyramid.gov
76
Federal Motor Carrier Safety Administration
FMCSA Protect Your Move - www.protectyourmove.com
76
General Services Administration
WebContent.gov - http://www.usa.gov/webcontent/
76
General Services Administration
Consumer Action Website, Federal Citizen Information Center - www.pueblo.gsa.gov
75
Agency for Healthcare Research & Quality, HHS
Agency for Healthcare Research and Quality - www.ahrq.gov
75
National Institute of Justice, Justice
NIJ main website - http://www.ojp.gov/nij
74
Food Safety and Inspection Service
FSIS main website - www.fsis.usda.gov
74
Federal Deposit Insurance Corporation
FDIC Applications - www.2.fdic.gov
74
Department of Justice
Office of Community Oriented Policing Services - http://www.cops.usdoj.gov/
73
U.S. Department of Commerce
National Geodetic Society, National Oceanic and Atmospheric Administration website - http://www.ngs.noaa.gov/
73
Department of State
U.S. Embassy in Kenya - http://nairobi.usembassy.gov/
73
Bureau of Economic Analysis, Commerce
BEA main website - http://www.bea.gov
73
Department of State
U.S. Department of State Bureau of Educational and Cultural Affairs website - http://educationusa.state.gov
72
Office for Victims of Crime, Department of Justice
OVC website - www.ovc.gov
72
Bureau of Educational and Cultural Affairs, State
U.S. Department of State Bureau of Educational and Cultural Affairs website - https://alumni.state.gov
72
Financial Management Service, Treasury
Financial Management Service - www.fms.treas.gov
72
International Information Programs, State
IIP main website - http://usinfo.state.gov
72
Economic Research Service, Agriculture
ERS main website - www.ers.usda.gov
72
Department of State
U.S. Embassy in China - http://beijing.usembassy-china.org.cn/
71
Social Security Administration
Social Security Online: Answers to Your Questions - http://ssa-custhelp.ssa.gov
70
U.S. Nuclear Regulatory Commission
U.S. Nuclear Regulatory Commission website - www.nrc.gov
70
Foreign Agricultural Service, Agriculture
FAS main website - www.fas.usda.gov
70
Department of State
U.S. Embassy in Turkey (in Turkish) - http://turkish.turkey.usembassy.gov/
69
Department of State
U.S. Embassy in Peru (in Spanish) - http://spanish.peru.usembassy.gov/
69
National Agricultural Library, Agriculture
NAL main website - www. nal.usda.gov
69
Department of State
U.S. Embassy in Saudi Arabia - http://riyadh.usembassy.gov/saudi-arabia/
69
Environmental Protection Agency
ENERGY STAR Building & Plants Website - http://www.energystar.gov/index.cfm?c=business.bus_index
68
Department of State
U.S. Embassy in Germany (in German) - http://german.germany.usembassy.gov/
67
Department of the Treasury, Alcohol and Tobacco Tax and Trade Bureau
USTTB website - www.ttb.gov
67
Department of State
U.S. Embassy in India - http://india.usembassy.gov/
67
Cooperative State Research, Education, and Extension Service, Agriculture
CSREES main website - www.csrees.usda.gov
66
Department of State
U.S. Embassy in Nigeria - http://abuja.usembassy.gov/
64
Department of State
U.S. Embassy in Pakistan - http://islamabad.usembassy.gov/
64
Bureau of Cultural Affairs, State
U.S. Department of State Bureau of Educational and Cultural Affairs website - http://exchanges.state.gov
63
Forest Service, Agriculture
Forest Service main website - http://www.fs.fed.us
62
Federal Emergency Management Agency, Homeland Security
National Flood Insurance Program - http://www.fema.gov/business/nfip/
61
National Resources Conservation Service, Agriculture
NRCS website - http://www.nrcs.usda.gov
61
National Archives & Records Administration
NARA AAD - Access to Archival Databases - www.archives.gov/aad/index.html
61
Military Health System, Defense
TRICARE - www.tricare.osd.mil/
58
General Services Administration
GSA E-Library - http://www.gsaelibrary.gsa.gov/ElibMain/ElibHome
57
Federal Emergency Management Agency, Homeland Security
FEMA Map Service Center - http://store.msc.fema.gov
56
E-Commerce/Transaction
Social Security Administration
Internet Social Security Benefits Application -
https://s044a90.ssa.gov/apps6a/ISBA/main.html
88
Social Security Administration
Help with Medicare Prescription Drug Plan Costs https://s044a90.ssa.gov/apps6z/i1020/main.html
87
Social Security Administration
Social Security Business Services Online - http://www.ssa.gov/bso/bsowelcome.htm
85
U.S. Mint, Treasury
Online Catalog - http://catalog.usmint.gov
80
Pension Benefit Guaranty Corporation
MyPAA - https://egov.pbgc.gov/mypaa
79
Pension Benefit Guaranty Corporation
MyPBA - https://egov.pbgc.gov/mypba
78
SSA Retirement Planner
Social Security Retirement Planner -
www.socialsecurity.gov/r&m1.htm
76
Social Security Administration
Social Security Internet Disability Report -
www.ssa.gov/applyfordisability/
71
General Services Administration
GSA Advantage website - https://www.gsaadvantage.gov
71
General Services Administration
GSA E-Buy - http://www.ebuy.gsa.gov
68
Department of the Treasury, Bureau of the Public Debt
TreasuryDirect - www.treasurydirect.gov
67
General Services Administration
GSA Global Supply website -
https://www.globalsupply.gsa.gov
69
Federal Emergency Management Agency, Homeland Security
FEMA Map Modernization - http://www.fema.gov/plan/prevent/fhm/mm_main.shtm
49
Site Search
General Services Administration
BuscadorUSA (Spanish-language search) - http://www.buscadorusa.gov
68
