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Scores By Company
Scores By Company
Motorola
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Kyocera
NM
NM
NM
NM
NM
NM
NM
NM
70
NM
NM
NM
NM
NM
NM
N/A
N/A
All Others
NM
NM
NM
NM
NM
NM
NM
NM
64
66
68
70
70
73
77
5.5
20.3
Cellular Telephones
NM
NM
NM
NM
NM
NM
NM
NM
69
69
70
70
71
72
76
5.6
10.1
Motorola
NM
NM
NM
NM
NM
NM
NM
NM
70
70
71
72
74
72
76
5.6
8.6
Nokia
NM
NM
NM
NM
NM
NM
NM
NM
72
70
69
72
74
74
76
2.7
5.6
Samsung Electronics
NM
NM
NM
NM
NM
NM
NM
NM
73
71
73
70
71
70
76
8.6
4.1
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
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