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Scores By Company
Scores By Company
Microsoft
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
All Others
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
75
75
75
76
77
1.3
2.7
Computer Software
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
74
73
74
75
76
1.3
2.7
Microsoft
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
73
70
69
70
76
8.6
4.1
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
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