The American Customer Satisfaction Index - The voice of the Nation's Consumer
Scores By Company

Scores By Company


Microsoft
Base-
line 		96 97 98 99 00 01 02 03 04 05 06 07 08 09 Previous
Year
%
Change 		First
Year
%
Change
All Others NM NM NM NM NM NM NM NM NM NM NM 75 75 75 76 1.3 1.3
Computer Software NM NM NM NM NM NM NM NM NM NM NM 74 73 74 75 1.4 1.4
Microsoft NM NM NM NM NM NM NM NM NM NM NM 73 70 69 70 1.4 -4.1