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Scores By Company
Scores By Company
Knight-Ridder
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Dow Jones
75
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
Gannett
75
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
Knight-Ridder
68
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
New York Times
74
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
Times Mirror
68
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
Tribune
70
^
^
^
^
^
^
^
^
^
^
^
^
^
^
N/A
N/A
Newspapers
72
69
66
69
68
68
63
64
68
63
63
66
64
63
65
3.2
-9.7
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
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