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Scores By Company
Scores By Company
All Others
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Internet Social Media
70
N/A
N/A
All Others
72
N/A
N/A
Facebook.com
64
N/A
N/A
MySpace.com
63
N/A
N/A
Wikipedia.org
77
N/A
N/A
YouTube.com
73
N/A
N/A
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
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