Subscriber Login
Home
Scores By Industry
Scores By Industry
All Industries
Industry Name
Base-
line
97
98
99
00
01
02
03
04
05
06
07
08
09
10
Previous
Year
%
Change
First
Year
%
Change
Express Delivery (Consumer Shipping)
81
80
78
79
81
78
79
79
81
81
83
81
82
82
83
1.2
2.5
Full Service Restaurants
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
81
80
84
81
-3.6
0.0
Ambulatory Care
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
81
80
81
1.3
0.0
Internet Portals & Search Engines
NM
NM
NM
NM
63
65
68
71
72
76
77
75
80
83
77
-7.2
22.2
Computer Software
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
74
73
74
75
76
1.3
2.7
Motion Pictures
77
71
76
71
68
71
70
71
73
71
73
70
70
74
76
2.7
-1.3
Cellular Telephones
NM
NM
NM
NM
NM
NM
NM
NM
69
69
70
70
71
72
76
5.6
10.1
Limited Service Restaurants
69
68
69
69
70
71
71
74
NM**
76
77
77
78
78
75
-3.8
8.7
Hotels
75
71
71
72
72
71
71
73
72
73
75
71
75
75
75
0.0
0.0
Fixed Line Telephone Service
81
75
74
73
72
70
71
72
71
70
70
70
73
72
75
4.2
-7.4
Network Cable TV News
77
62
65
62
64
62
65
68
66
68
69
67
69
71
74
4.2
-3.9
Internet News & Information
NM
NM
NM
NM
NM
NM
73
74
75
75
73
75
75
74
74
0.0
1.4
Energy Utilities
75
73
73
74
75
69
73
73
72
73
72
73
74
74
74
0.0
-1.3
Hospitals
74
67
72
70
69
68
70
73
76
71
74
77
75
77
73
-5.2
-1.4
Wireless Telephone Service
NM
NM
NM
NM
NM
NM
NM
NM
65
63
66
68
68
69
72
4.3
10.8
U.S. Postal Service
61
69
71
71
72
70
73
72
74
73
71
73
74
74
71
-4.1
16.4
Internet Social Media
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
70
N/A
N/A
Airlines
72
67
65
63
63
61
66
67
66
66
65
63
62
64
66
3.1
-8.3
Subscription Television Service
NM
NM
NM
NM
NM
64
61
61
61
61
63
62
64
63
66
4.8
3.1
Newspapers
72
69
66
69
68
68
63
64
68
63
63
66
64
63
65
3.2
-9.7
Personal Care & Cleaning Products
84
82
82
81
84
83
81
84
83
83
84
85
85
85
0.0
1.2
Soft Drinks
86
83
83
84
86
82
85
84
83
83
84
84
83
85
2.4
-1.2
Apparel
82
77
79
79
79
79
80
80
79
81
80
82
80
82
2.5
0.0
Property & Casualty Insurance
82
77
77
79
79
79
77
78
77
78
78
80
81
80
-1.2
-2.4
Life Insurance
81
76
77
76
75
78
79
77
75
75
79
78
78
79
1.3
-2.5
Health Insurance
NM
NM
NM
NM
NM
68
69
70
67
68
72
71
73
75
2.7
10.3
Credit Unions
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
NM
84
84
0.0
0.0
Banks
74
71
70
68
70
72
74
75
75
75
77
78
75
75
0.0
1.4
Athletic Shoes
79
74
74
76
79
76
79
79
82
77
76
79
79
80
1.3
1.3
Pet Food
NM
83
81
82
83
82
82
82
83
82
83
84
84
84
0.0
1.2
Food Manufacturing
84
81
81
81
81
82
81
81
81
82
83
81
83
83
0.0
-1.2
Cigarettes
81
77
75
76
76
76
76
76
78
79
78
77
78
72
-7.7
-11.1
Breweries
83
81
82
79
82
80
81
82
79
82
82
83
83
84
1.2
1.2
Personal Computers
78
70
71
72
74
71
71
72
74
74
77
75
74
75
1.4
-3.8
Internet Travel
NM
NM
NM
NM
66
69
77
77
76
77
76
75
75
77
2.7
16.7
Department & Discount Stores
77
72
73
72
72
75
74
76
74
75
74
73
74
75
1.4
-2.6
Gasoline Stations
78
78
79
76
75
77
76
75
70
69
71
70
74
76
2.7
-2.6
Specialty Retail Stores
NM
72
75
79
76
73
74
74
75
74
75
75
76
77
1.3
6.9
Supermarkets
76
73
73
74
73
75
75
74
73
74
75
76
76
76
0.0
0.0
Internet Brokerage
NM
NM
NM
NM
72
69
73
76
75
76
78
79
74
78
5.4
8.3
Health & Personal Care Stores
NM
NM
NM
NM
NM
NM
NM
NM
NM
76
78
78
78
78
0.0
2.6
Automobiles & Light Vehicles
79
79
79
78
80
80
80
80
79
80
81
82
82
84
2.4
6.3
Electronics (TV VCR DVD)
83
80
79
83
83
81
81
84
82
81
80
83
83
83
0.0
0.0
Major Appliances
85
80
83
82
85
82
82
81
82
80
81
82
80
81
1.3
-4.7
Internet Retail
NM
NM
NM
NM
78
77
83
84
80
81
83
83
82
83
1.2
6.4
The definitive book on understanding the customer relationship by ACSI founder Claes Fornell.
Learn more