Scores By Industry

Personal Computers

	Base- line	96	97	98	99	00	01	02	03	04	05	06	07	08	09	Previous Year % Change	First Year % Change
Apple	77	76	70	69	72	75	73	73	77	81	81	83	79	85	84	-1.2	9.1
Personal Computers	78	73	70	71	72	74	71	71	72	74	74	77	75	74	75	1.4	-3.8
Dell	NM	NM	72	74	76	80	78	76	78	79	74	78	74	75	75	0.0	4.2
All Others	NM	73	72	69	69	68	67	70	69	71	74	77	75	72	74	2.8	1.4
Compaq (Hewlett-Packard)	78	74	67	72	71	71	69	68	68	69	67	72	73	70	74	5.7	-5.1
Gateway (Acer)	NM	NM	NM	76	76	78	73	72	69	74	72	73	75	72	74	2.8	-2.6
HP (Hewlett-Packard)	78	77	75	72	74	74	73	71	70	71	73	75	76	73	74	1.4	-5.1
IBM	78	74	71	74	73	75	71	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A
Packard Bell	NM	71	66	67	66	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	N/A	N/A

*At the end of 2004, ACSI adopted the North American Industry Classification System (NAICS) to replace the Standard Industrial Classification (SIC) for the organization of ACSI measured sectors and industries. The NAICS classification moves the limited-service restaurant industry from the Retail sector, measured in fourth quarter, to the Accommodation & Food Services sector, measured in first quarter. Therefore, the Q4 2004 measurement of the limited-service restaurant industry was delayed until Q1 2005 and the industry will continue to be measured in the first quarter thereafter.